• Utilize account support plans, efficiency tools, and processes to provide a stellar educator support experience, including on-going proactive communication and timely responsiveness to evolving educator needs to ensure strong implementations • Consistently use outlined tools and processes to ensure your assigned educator accounts are setup for successful implementation from the start, partnering with internal team members to efficiently and effectively onboard all accounts within expected timeframe and establish a clear plan for implementing the program • Utilize implementation health data to identify areas of concern within implementations and address those areas of concern with both internal team members and educators • Make effective use of efficiency tools and processes to guide educators in analyzing student performance and growth data in the i-Ready Connect platform • Demonstrate a basic level of proficiency in manipulating i-Ready Assessment and Instruction data in Excel to assist educators in better understanding their implementation success • Fulfill ad hoc reporting needs in support of specific implementation requests, as needed based on territory requirements • Help secure renewals of your assigned accounts through the development of strong relationships with key decision makers and providing high quality service for educators • Identify potential opportunities for product expansion within existing implementations, partnering with sales team members to further expand our impact in these accounts • Support territory pilot strategy with new and existing users to achieve a strong conversion rate • Incorporate our company Diversity, Equity, and Inclusion messaging in internal and educator-facing conversations

• Define and lead the global Missionforce partner enablement strategy to scale implementation capacity across the SI ecosystem • Build a multi year enablement roadmap aligned with product strategy and Missionforce growth goals • Lead the development of scalable partner programs that drive implementation readiness, certifications, and delivery quality • Expand the technical depth and capabilities of global SI and strategic partners supporting Missionforce • Develop partner tiering and specialization frameworks aligned to Missionforce solution areas • Partner closely with Product Management to ensure partner readiness for new product launches (NPI) and critical product updates (CPU) • Collaborate with Product, Engineering, Marketing, CSG, and Global Partner teams to align enablement programs with go to market priorities • Lead Missionforce Partner Advisory Board (PAB) engagements and strategic partner forums • Build metrics and dashboards to track partner enablement adoption, implementation readiness, and customer outcomes

About the role This role focuses on building and managing strong client relationships to help drive long-term partnerships. You’ll ensure smooth program execution from onboarding to campaign completion, align strategies to meet client goals, and deliver insights through reporting and optimizations. With a mix of relationship management and strategic execution, you’ll drive client success, retention, and growth by creating impactful experiences and demonstrating value at every stage. What you'll do - Client Lifecycle: - - Owning the partner’s transition from pre-sale to post-sale - Manage the sponsorship program lifecycle, including, but not limited to, kickoff calls, onboarding into Workweek Partner Platform, timelines, deliverables, lead guarantees, impressions, click thru rates and status reporting - Aligning with Brand Partner on client KPIs and other benchmarks for program success and collaborate with project teams (internal and external) to identify marketing, demand generation and community development strategies and solutions that would best achieve those goals - Client Success: - - Facilitate smooth creative process, maintain campaign timelines, manage client feedback, and ensure approval prior to launch. - Deliver campaign reporting, offer mid-campaign optimizations, and post-campaign delivery and wrap reporting. - Client retention, renewal and growth: - - Compile comprehensive stat and ROI reports for current and completed client programs that help support Brand Partners on client renewals and upsell opportunities in line with the Workweek Renewal Process Qualifications - 2-4 years of digital or integrated media sales, media planning, account management, or client success experience - Ability to understand and interpret data to craft stories, make observations and draw conclusions - Utilize program performance data and insights to drive account strategy, upsell, drive incremental and renewal business - History of successfully managing B2B stakeholders at various levels of seniority - Basic understanding of digital media operations - Strong problem-solving abilities and a deeply collaborative approach - Self-motivated and able to work without close supervision - Excellent timely communication and collaboration skills — you must be able to thoughtfully and efficiently work with others. Creativity is also a must. - Experience with Salesforce and Project Management platforms (Monday, Notion, etc…), a plus. - Ability to operate and represent yourself in a way that aligns with Workweek's core values Benefits - Competitive pay (we don't pay based on location, we assign value to the role) - Equity in Workweek - Remote operations with the ability to work in the time zone of your choice (or work IRL in our Austin, TX office) - Unlimited PTO with a minimum of 3 days/quarter used - 100% health insurance coverage, 75% coverage for dependents, and $150/month towards an HSA (or $150/month health stipend if insurance not used) - 120 days of parental leave to use within one year of childbirth (available 12 months after your start date and only available every 365 days) - 401(k) plan with 3.5% company match - $500 one-time stipend for any home office needs used after the first 90 days - 5-week sabbatical after 4 years on staff - 2 volunteering days per year - 1x/year in-person team retreat - $100/month book stipend Note: At Workweek, we’re passionate about building a diverse team. We care deeply about diversity, equality, and inclusion and strive to build a culture where everyone, from any background, feels included, supported, and free to be themselves. If your experience is this close to what we’re looking for, please consider applying. Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply

• Implement and execute the migration of the CRM platform to HubSpot • Manage contacts, analyze results, run A/B tests and define clusters for communication sends • Direct copywriters and designers to develop supporting materials for communication workflows • Monitor and implement continuous improvements across the customer journey • Plan and organize product communications and their distribution • Evaluate and review copy and design materials • Translate brand and product positioning into effective strategies and actions • Understand and apply customer lifecycle metrics • Track metrics and OKRs to guide actions • Work collaboratively with Content, Paid Media, Sales and Marketing teams