• Assist the Executive Director in program creation and management. • Lead the recruitment process for interns and fellows, ensuring a diverse and talented cohort. • Develop and execute an effective onboarding process for interns and fellows, ensuring they are well-prepared for their roles. • Provide ongoing support and guidance to interns and fellows, ensuring they meet their commitments and make a meaningful impact on refugee communities. • Collaborate with interns and fellows, supporting their research initiatives, and ensuring alignment with NGI's mission. • Generally oversee research efforts, identifying gaps in knowledge and finding and developing partnerships to fill voids. • Establish metrics for evaluating intern and fellow performance and provide constructive feedback to help them excel in their roles. • Promote collaboration and knowledge sharing among interns and fellows, and with NGI's leadership.

Certification Program Supervisor (US Remote) FoodChain ID is seeking a Certification Program Supervisor to lead and support a team of Certification Specialists within our organic certification program. This role is ideal for a motivated professional with strong expertise in USDA Organic standards, a passion for team leadership, and a drive for operational excellence. About the Role As a Certification Program Supervisor, you will oversee daily certification operations, ensuring high-quality service delivery and compliance with USDA National Organic Program (NOP) standards. You will play a key role in mentoring staff, improving processes, and collaborating cross-functionally to support both team success and client satisfaction. Key Responsibilities - Lead, supervise, and develop a team of Certification Specialists, including hiring, training, performance management, and ongoing coaching - Oversee certification workflows, approve certification decisions, assign client accounts, and ensure compliance with operational procedures and NOP standards - Monitor team performance through audits, metrics, and reporting, and drive continuous improvement in quality and efficiency - Collaborate cross-functionally with Customer Success, Finance, and internal leadership to resolve client issues and support program operations - Support departmental initiatives including process improvements, team alignment meetings, accreditation audits, and management of key client accounts Qualifications - Bachelor’s degree in agriculture, food science, or a related scientific field - Minimum of 5 years’ experience with USDA National Organic Program (NOP) standards and certification processes - Must have experience with Livestock and Organic Crop Production - Demonstrated expertise in organic production, handling, and regulatory compliance - Prior supervisory or team leadership experience, including mentoring and performance management - Strong organizational skills with the ability to manage multiple priorities - Excellent written and verbal communication skills, with the ability to explain complex technical concepts - Proficiency in Microsoft Office (Outlook, Word, Excel) and database systems Why Join FoodChain ID? At FoodChain ID, you’ll be part of a mission-driven organization committed to integrity, safety, and transparency in the global food supply. We offer a collaborative, high-performance environment where your expertise and leadership make a real impact. - Competitive salary and comprehensive benefits package - Work with global brands shaping the future of food - Be part of a mission-driven organization improving food safety and transparency worldwide - Join a high-performance culture that values structure, accountability, and results - Collaborate with subject matter experts across regulatory, certification, and sustainability domains - Grow your career within a company serving 30,000+ clients globally Training Requirements Prior to Formal Authorization: - Initial basic training on policies, forms, files, web-system, etc. - Standards training as appropriate (NOP, etc.) - Monitored training period as needed to demonstrate competence. Yearly Requirements to Maintain Authorization - All certification review personnel continuously maintain adequate knowledge and skills in the current USDA organic standards, certification and compliance processes, traceability audits, mass-balance audits, and practices applicable to the type, volume, and range of review activities assigned. - Certification review personnel with less than one year of certification review experience must complete at least 50 hours of training within their first year performing certification review. - Certification review personnel with one or more years of certification review experience must annually complete at least 10 hours of training if conducting certification review related to one area of operation and an additional 5 hours of training for each additional area of operation. - Attendance at ACA/NOP Annual Meeting and review of all notifications of industry updates. - Attendance of update meetings and review of all notifications of industry updates. - Attendance of Annual OC Training Seminar. - Attendance of any additional trainings as deemed necessary. EEO StatementFoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department at hrteam@foodchainid.com.

Role Description The CTE Coordinator has the chief responsibility to develop and implement a comprehensive career readiness program. This includes working collaboratively with administrators, student services staff, and teachers to ensure the delivery of career development services. The CTE coordinator also facilitates partnerships with parents, business/industry, postsecondary institutions, and community organizations to support students’ successful transition to postsecondary education and employment. Please note – while this is an online school position and all instruction occurs virtually, travel and face-to-face attendance will be required several times per year to support in-person state testing and student events. - Manages career readiness programming for all students; - Recruit students for available CTE programs of study; - Coordinates career planning activities in collaboration with the school counselor and other student services staff; - Assists students with course selections as it pertains to CTE and career/graduation planning; - Develops and maintains partnerships with business, industry, education, and military community that provide opportunities for students; - Provides and coordinates administration and interpretation of career assessments; - Develops and oversees work-based learning opportunities; - Markets CTE programs and partnership; - Delivers professional development and training to school staff on career readiness standards and best practices; - Participates in professional development activities at the local, regional, state, and national levels in order to remain current with emerging demands, trends, and careers in a rapidly changing workforce; - Make recommendations for long-term adjustments in career readiness program to meet changing job trends and labor market needs; - Assists with activities to ensure program funding and compliance; - Other related duties as assigned. Qualifications - OH residence required - Bachelor’s Degree in education or related field - OH CTE teaching license or the ability to obtain a CTE supplemental license preferred - Three or more years of experience with OH CTE, including creating and maintaining external partnerships - A fundamental understanding of Career and Technical Education (CTE), its indicators as measurements of success, and the pathway approach in which CTE is implemented - Exemplary written and verbal communication skills - Understanding of and ability to manage confidential information - Ability to work well under pressure as well as effectively prioritize and execute tasks to meet deadlines consistently - Ability to work with a diverse and distributed student body and peer group - Ability to pass state and federal background checks Benefits - The annual starting salary for this position is between $60,000 – $65,000 annually. - Life benefits – time & peace of mind - Paid time off - Retirement contributions - Optional Basic Life and AD&D insurance - Voluntary life insurance (employee, spouse, child) - Discounted childcare at Early Learning Academies locations - Health benefits – stay well & thrive - Medical, dental, and vision insurance - Employee Assistance Program - Voluntary short-term disability insurance - Voluntary long-term disability insurance - Career benefits – keep growing - Career advancement opportunities throughout Accel Schools and our strong network of 4,000+ instructors and education professionals

• Drive the deployment of AI-driven tools and workflows aimed at automating repetitive activities and elevating the support experience across multiple channels such as chat, ticketing systems, and store reviews. • Collaborate closely with engineering teams to prioritize and ensure timely completion of key deliverables. • Continuously evaluate and implement new AI innovations that improve internal processes and customer experiences. • Conduct testing, documentation, and refinement of automation workflows based on internal feedback and performance metrics. • Automate onboarding procedures for B2B, academic, and enterprise clients. • Support both pre-sale and post-sale phases by designing intelligent outreach strategies utilizing automated touchpoints. • Enhance coordination among sales, customer success, and business development teams by enabling seamless handoffs and integrated workflows. • Partner with product and engineering teams to design and refine intelligent cancellation flows that decrease churn at decision points. • Implement usage-based engagement campaigns aimed at boosting conversions from free to paid users. • Create AI-driven reactivation triggers to address periods of user inactivity or decreased usage. • Utilize AI-derived product tracking signals, such as domain clustering and feature engagement analytics, to aid Sales in identifying institutional expansion opportunities. • Oversee and troubleshoot critical systems used by internal teams, including ticketing platforms, workflow and task management tools, and CRM systems. • Provide support with user setups, permissions, and updates to ensure tools remain reliable and aligned with team requirements and business goals. • Perform regular audits and tests of workflows to detect and resolve inefficiencies or obstacles. • Manage timelines, follow-ups, and deliverables associated with automation initiatives. • Offer post-implementation assistance and training to internal stakeholders. • Establish and monitor OKRs related to automation, operational performance, customer satisfaction (CSAT), efficiency metrics such as ticket resolution time and deflection rates, and revenue outcomes like retention and expansion. • Develop dashboards and reports that showcase the impact of AI projects and provide strategic insights for Product, Customer Success, and Revenue Operations teams. • Support Revenue Operations by extracting customer insights and identifying trends from operational data. • Work collaboratively with the Community and Content team to keep process documentation, tool guides, and standard operating procedures for automated workflows and internal systems up to date. • Assist the Community and Content team in onboarding and enabling internal users by providing how-to guides, FAQs, and concise training resources. • Ensure key workflows are thoroughly documented and easily accessible across teams to promote consistency and transparency.