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We save multi-site businesses time and money by consolidating multiple IT vendors into one point of contact and one bill
Client Success Manager
Location
Florida
Posted
78 days ago
Salary
$50K - $65K / year
Seniority
Senior
Job Description
Client Success Manager
TailWind Voice & Data
• Serve as the primary point of contact for assigned clients/partners. • Build trusted relationships to ensure ongoing satisfaction and long-term engagement. • Allow Sales Team members to focus on new business development. • Act as the escalation point for client/partner issues. • Understand client/partner business needs to deliver tailored solutions. • Identify upsell and cross-sell opportunities within existing accounts. • Assist the Sales team in client/partner engagement and retention strategies. • Coordinate and/or lead project calls between Engineering, Operations, and Sales. • Guide new and existing clients/partners through onboarding. • Facilitate training, enablement, and product/service adoption. • Regularly assess client/partner needs and satisfaction levels. • Ensure clients/partners are receiving maximum value from services. • Train and support users on effective portal use. • Maintain relevant content to ensure ease of navigation and alignment with goals. • Collect and track client/partner feedback. • Advocate internally for improvements based on insights. • Act as point of contact for handling sales concession or credit review processes. • Maintain organized, relevant, and up-to-date client-facing content.
Job Requirements
- Prior experience in client success, account management, or sales support preferred
- Sales Operations a plus
- Familiarity with CRM and customer success tools, (Salesforce, HubSpot, Gainsight, etc.) is a plus.
- Knowledge of sales principles and customer service practices.
- Ability to travel upon client/partner/organization needs.
- Excellent communication skills, with the ability to build trust and rapport quickly, and clearly articulate a value proposition.
- Strong customer service orientation with ability to develop and maintain relationships, internally and externally.
- Initiative, follow-through, strong time-management skills, and the ability to multi-task.
- Proficiency with Microsoft Office Suite.
- Proven ability to successfully manage multiple accounts, prioritize competing demands, and consistently meet deadlines.
- Strong Analytical and problem-solving skills with the ability to translate client needs into clear, actionable solutions.
Benefits
- Medical
- Dental
- Vision
- 401(k) with Match
- Basic & Voluntary Life Insurance
- Short & Long-Term Disability
- Healthiest You! Telehealth Services
- Accident, Disease, and Hospital Confinement Insurance
- Paid Time Off (PTO): Accrued PTO 4 hours of PTO on your birthday
- Paid Holidays
- 1 Floating Holiday of your choice
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