TailWind Voice & Data

• Serve as the primary point of contact for assigned clients/partners. • Build trusted relationships to ensure ongoing satisfaction and long-term engagement. • Allow Sales Team members to focus on new business development. • Act as the escalation point for client/partner issues. • Understand client/partner business needs to deliver tailored solutions. • Identify upsell and cross-sell opportunities within existing accounts. • Assist the Sales team in client/partner engagement and retention strategies. • Coordinate and/or lead project calls between Engineering, Operations, and Sales. • Guide new and existing clients/partners through onboarding. • Facilitate training, enablement, and product/service adoption. • Regularly assess client/partner needs and satisfaction levels. • Ensure clients/partners are receiving maximum value from services. • Train and support users on effective portal use. • Maintain relevant content to ensure ease of navigation and alignment with goals. • Collect and track client/partner feedback. • Advocate internally for improvements based on insights. • Act as point of contact for handling sales concession or credit review processes. • Maintain organized, relevant, and up-to-date client-facing content.