• Responsible for managing renewals and at-risk situations of an assigned set of accounts • Drive the post-sales journey for assigned accounts from product adoption, expansion, advocacy, and ultimately renewal • Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K) • Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions • Ensure Price Increase targets are met • Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback • Manage inbound customer inquiries relating to their account • Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone • Support customer nurture activities and campaigns in partnership with Marketing • Reply to customer survey responses & recommend the appropriate department to take action • Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals

• Architect the franchise marketing playbook: Partner with leadership to shape our franchise development offering. • Lead as a strategic advisor: Be the primary strategic partner for C-suite stakeholders, Regional VPs, and Brand Managers. • Conduct a high-performance execution engine: Lead a cross-functional squad of global specialists in content, design, performance, and automation. • Own your portfolio growth & retention: Own the health and expansion of your client portfolio. • Master the pivot: In QSR and franchise development, priorities shift fast.

• Be an expert on system functions and features to become a strategic advisor for clients • Assist in pre-sales system demonstrations and technical meetings and complete necessary SOWs for customizations and/or integration requirements • Ensure that appropriate client contacts, documentation, reviews and projects, and risk are added to Gainsight and is kept up-to-date regularly • Lead regular account reviews with clients to ensure proper usage of the system • Gather local client feedback and deliver feedback to product teams • Anticipate and monitor dissatisfied accounts and ensure problems/issues are dealt with swiftly and appropriately • Complete all client follow-up training and adoption activities as well as system updates and changes to ensure renewal and growth

• Prowadzić spotkania onboardingowe dla nowych klientów - wspierać ich w korzystaniu z jednego z naszych produktów - Docplanner Phone oraz Payments • Kontaktować się z klientami głównie telefonicznie, mailowo i w formie video – wychodzące interakcje, wyjaśnianie problemów, udzielanie szybkiego wsparcia produktowego • Na podstawie statystyk będziesz przygotowywać optymalizacje dla klientów oraz szukać potencjału na upsell • Obsługiwać sytuacje związane z churnem i reagować na różne wyzwania w codziennej pracy • Pracować w Salesforce i Hubspot – zarządzać pipeline’em, ticketami (np. payment errors, farming) i priorytetyzować własne zadania • Uczestniczyć w spotkaniach z zespołem i przekazywać feedback, wspierać wdrażanie usprawnień w produkcie i procesach • W miarę potrzeb wspierać inne produkty i projekty w zespole, np. , Noa Notes, NFZ, Marketing 360 czy Profil Wyróżniony