Idea-to-cash solutions that help drive revenue at thousands of organizations around the world.
Customer Success Associate
Location
Poland
Posted
83 days ago
Salary
zł10K - zł13K / month
Seniority
Mid Level
Job Description
Customer Success Associate
Revalize
• Responsible for managing renewals and at-risk situations of an assigned set of accounts • Drive the post-sales journey for assigned accounts from product adoption, expansion, advocacy, and ultimately renewal • Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K) • Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions • Ensure Price Increase targets are met • Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback • Manage inbound customer inquiries relating to their account • Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone • Support customer nurture activities and campaigns in partnership with Marketing • Reply to customer survey responses & recommend the appropriate department to take action • Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals
Job Requirements
- Strong verbal and written communication skills with a passion for delivering an excellent customer experience (fluency in German and English is a must)
- 1-2 years of experience in Customer Success, Account Management, or relevant customer-facing role
- Experience managing renewal and negotiation conversations
- Professional way of expressing with ability to listen to, understand and present to customers via email and phone
- Ability to understand customer’s business needs and how those connect back to product value
- Proactive problem solver with experience developing creative solutions for customers and the business
- 1+ years of Software experience a plus
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