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Global leader in engagement platform technologies and data-driven experiences that cultivate brand advocates worldwide.
Manager, Professional Services Engineering
Location
Minnesota
Posted
78 days ago
Salary
$130K - $140K / year
Seniority
Senior
Job Description
Manager, Professional Services Engineering
Augeo
• Responsible for leading a team of software engineers that delivers custom, client-facing platform features and integrations across Augeo's B2B SaaS product suite • Spend roughly 40% of your time interfacing directly with clients -- gathering requirements, presenting technical approaches, managing expectations, and ensuring delivery satisfaction • Spend 60% of your time leading your engineering team through sprint planning, architecture decisions, code quality oversight, mentorship, and hands-on technical guidance • Build and maintain trusted relationships with client stakeholders, proactively managing expectations and ensuring high levels of delivery satisfaction throughout the engagement lifecycle • Communicate project status, risks, and technical decisions to both client and internal stakeholders through regular status updates, demos, and executive summaries • Champion AI-enabled development practices across the team, ensuring adoption of approved AI coding tools and identifying opportunities to automate repetitive workflows through custom AI agents • Establish team standards and best practices for effective AI tool usage and prompt engineering in the context of client delivery work • Ensure compliance with Augeo's SOC 2 Type II program and other security requirements, particularly when handling client data and integrations • Foster an innovative and inclusive team-oriented work environment that balances client urgency with sustainable engineering practices • Embrace Augeo's CORE values -- Collaborative, Objective, Responsive and Earnest in all areas
Job Requirements
- Four-year college degree from a regionally accredited college or university in Computer Science, Information Technology, Engineering, or a related field
- 3+ years of direct client-facing experience in a professional services, consulting, or solutions engineering capacity
- Senior-level experience within a technology team, including previous managerial experience leading software engineering teams
- Experience working with JIRA and Confluence
Benefits
- Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
- Paid Long-Term disability and Life Insurance
- HSA/FSA plans
- Varying voluntary benefits such as critical, hospital, pet coverage and much more
- Employee benefit education, campaigns and wellness opportunities
- 401k retirement matching and financial planning resources
- Education reimbursement
- Several EAP resources
- 13 paid holidays and PTO time
- Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos
- Employee referral bonuses
- Employee group opportunities
- Fun, casual and flexible working environment that embraces the hybrid workstyle
- Career growth opportunities
- Summer internship program
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