• Manage the full cycle from order entry to cash receipt, ensuring accuracy and efficiency • Ensure timely and accurate generation and delivery of customer invoices • Supervise the application of incoming payments to customer accounts • Oversee collection activities, follow up on overdue accounts, and reduce DSO (Days Sales Outstanding) • Prepare and maintain reports on customer collection status and outstanding receivables • Send Collection reports on a timely basis to BU/NECI Finance • Investigate and resolve billing disputes, short payments, and customer deductions • Coordinate with stakeholders to gather additional details with respect to collections or credit management transactions • Create collection entry in SAP post confirmation from stakeholders • Respond to queries in a timely and accurate manner • Maintain strong relationships with key customers to ensure satisfaction and timely payment • Adhere to process defined Service Level Agreements (SLA) and Turn Around time (TAT)

• Responsible for proactively contacting customers to collect outstanding payments • Ensuring timely cash inflow and reducing Days Sales Outstanding • Handles billing disputes, coordinates with internal teams to resolve issues • Monitors credit risk to maintain healthy customer relationships and minimize bad debt • Contact customers via email, phone, or portals to follow up on overdue invoices • Review and analyze accounts receivable aging reports to prioritize collection efforts • Identify and resolve billing disputes or discrepancies that delay payments • Record and monitor customer promises to pay and follow up accordingly • Send systematic reminders and escalation notices based on aging buckets • Provide inputs to finance teams for accurate cash flow forecasting • Reconcile customer accounts to ensure accurate outstanding balances • Coordinate to confirm payment status and resolve unapplied cash issues • Escalate high-risk or non-responsive accounts to senior management • Identify customers with deteriorating payment behavior and flag for credit review • Generate collection performance reports • Maintain records of all collection activities for audit and compliance purposes • Build and maintain professional relationships with customer finance contacts • Suggest and implement improvements to enhance collection effectiveness • Ensure all collections are posted and disputes are addressed before financial close

• Carry out recording of collections and credit management transactions • Serve as a primary point of contact • Manage the full cycle from order entry to cash receipt, ensuring accuracy and efficiency • Ensure timely and accurate generation and delivery of customer invoices • Supervise the application of incoming payments to customer accounts • Oversee collection activities, follow up on overdue accounts, and reduce DSO (Days Sales Outstanding) • Prepare and maintain reports on customer collection status and outstanding receivables. • Support internal and external stakeholders • Send collection reports on a timely basis to BU/NECI Finance • Investigate and resolve billing disputes, short payments, and customer deductions • Coordinate with stakeholders to gather additional details with respect to collections or credit management transactions • Create collection entry in SAP post confirmation from stakeholders • Respond to queries in a timely and accurate manner • Maintain strong relationships with key customers to ensure satisfaction and timely payment • Perform collection and credit management tasks as per defined TAT • Ensure 100% accuracy rate in day-to-day activities to ensure SLAs are met • Track key metrics such as aging reports, collection efficiency, and cash flow performance • Identify inefficiencies and lead automation

Role Description The Client Account Coordinator is a collections role that is responsible for the accounting administrative functions within Fleet Management. Those functions include, but are not limited to: - Researching billing questions and contacting customers on accounts receivable balances. - Being the main point of contact for accounts receivable and billing questions for local sales teams, administrative offices, and external customers. - Working full-time remotely from home in the Greater St. Louis, MO Metropolitan area, Monday through Friday, 8 a.m. to 5 p.m. CST. The pay range for this position is $21.20 to $22.12 per hour USD, determined by various factors including relevant education, qualifications, experience, skills, performance, time in position, and business needs. Qualifications - Must currently live in the Greater St. Louis, MO Metropolitan area. - Minimum 2 years accounting, billing, or AR experience. - Minimum 2 years customer service experience. - Accounting Software knowledge preferred (Quickbooks, PeopleSoft Financials, etc). - Some college coursework in Accounting or Business preferred. - Intermediate proficiency with MS Excel. - Must have the ability to meet all work from home technical requirements. - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Requirements - Ethics & Values - Executing - Customer Service - Detail-Oriented - Problem Solving - Communication - Resilience Work from Home (WFH) Requirements - Terrestrial cable or fiber internet connections are strongly preferred; satellite internet connections are not supported. - High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required; connection latency must be less than 100ms. Benefits - Paid vacation and choice time days. - Medical, dental, and vision insurance benefits. - Dependent spending account, health savings account. - Life and disability insurance. - Fertility benefits. - Employee Assistance Programs. - Profit sharing. - 401(k) employer match. - Discounts and more! Company Description Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies, and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. Our operations center is located at 2281 Ball Dr. St. Louis, MO 63146.