• Define and execute the product vision and roadmap for ABC Fitness’s Billing & Collections products. • Own the end-to-end strategy for ABC Billing capabilities, including subscription billing, invoicing, collections, and payment recovery. • Lead and develop a high-performing team of product managers responsible for billing and revenue platform capabilities. • Modernize ABC’s billing infrastructure to support high-volume recurring transactions, global payments, and scalable commerce APIs. • Partner with leading fintech and payment providers including Stripe, Worldpay, GoCardless, JP Morgan, and major card networks to expand ABC’s global payment capabilities. • Drive innovation in subscription monetization, pricing models, and automated collections workflows. • Partner with engineering, finance, risk, legal, and GTM teams to deliver innovative, scalable revenue solutions. • Launch new commerce and fintech capabilities, including embedded payments and value-added financial services. • Use customer insights, analytics, and market trends to prioritize roadmap investments and optimize revenue outcomes.

Job DetailsJob Location: MI90 Arizona Home Office - Phoenix, AZ 85083Position Type: Full TimeJob Category: Customer ServiceRemote: Must Live In Arizona, Nevada, Illinois, Idaho, Iowa, or Texas Do you have experience in collections and a passion for delivering exceptional customer service while helping individuals through challenging situations? If so, we’re looking for someone like you! Join the Industry Leader Professional, the nation’s top provider of accounts receivable management services, is hiring Credit Representatives right now! We’re revolutionizing the collections industry—one call, text, and chat at a time—and we need compassionate, driven individuals to join us. Why Choose Professional? At Professional, we believe every interaction matters. That’s why we prioritize building positive, productive relationships with consumers. With cutting-edge omni-channel communication tools, you'll connect with customers via text, live chat, email, and phone—delivering top-notch service at every touchpoint. If you’re enthusiastic about creating positive experiences and being part of a forward-thinking team, we want to hear from you! Job Details: Position is Full-Time, 40 hours per week, working Monday – Friday, 8 am – 5 pm PST Location: Work from Home (Must Live In Arizona, Nevada, Illinois, Idaho, Iowa, or Texas) Work from Home Requirements: Minimum of 1.5 years 1st or 3rd party collection experience. Dedicated, private room in your home that is quiet during work hours. Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC. Your desktop work surface must have room for 2 PC monitors. Professional will provide all computer equipment. You will be required to sign and acknowledge these work-from-home requirements. Must have a personal cell phone to install a security application. Must be present in virtual work environment via company provided webcam during all working hours. Must be meeting minimum performance levels and KPI’s. What Will You Be Doing as a Credit Representative? Use state-of-the-art technology and communicate with Consumers via phone, live chat, email and text. We will train you to take inbound and outbound call with utmost professionalism and courtesy. Negotiate and set-up payments. Navigate cutting edge Customer Relationship Management (CRM) software Learn negotiation and sales techniques applicable to all industries Negotiate payment agreements, resolve customer concerns and help consumers get out of debt. General computer skills are required with the ability to navigate multiple screens and type 25 words per minute Good decision making skills are required. Top Reasons to Join Our Team: A stable organization offering an exciting yet challenging employment opportunity, Growth potential, both personally and professionally. Comprehensive training to set you up for success. A supportive, dynamic team environment and Company Culture. The chance to make a meaningful impact by helping people navigate tough times. Great benefits (health, dental & vision Insurance) with the Employee only cost share is $206.76 per month and eligible the 1st of the month following 60 days. We offer a traditional 401k/Roth Plan with discretionary matching. Paid Time-Off accruing up to 80 hours per year as of day 1 for the first 2 years (based on hours worked) along with 7 paid Holidays (after 60 days of employment) Paid Volunteer and Community Outreach Program that allows you to ‘help others’ in the community, Compensation begins at $15.50-$17.00 per hour, depending on experience, plus commission. See what it's like to work at Professional Credit by visiting our website at and checking out our video at: http://professionalcredit.com/index.php/careers Apply today and start making a difference with Professional! EOE/DFW Qualifications

Job DetailsJob Location: MI90 Arizona Home Office - Phoenix, AZ 85083Position Type: Full TimeSalary Range: $15.50 - $17.00 HourlyJob Category: Customer ServiceRemote: Must Live In Arizona, Nevada, Illinois, Idaho, Iowa, or Texas Do you have experience in collections and a passion for delivering exceptional customer service while helping individuals through challenging situations? If so, we’re looking for someone like you! Join the Industry Leader Professional, the nation’s top provider of accounts receivable management services, is hiring Credit Representatives right now! We’re revolutionizing the collections industry—one call, text, and chat at a time—and we need compassionate, driven individuals to join us. Why Choose Professional? At Professional, we believe every interaction matters. That’s why we prioritize building positive, productive relationships with consumers. With cutting-edge omni-channel communication tools, you'll connect with customers via text, live chat, email, and phone—delivering top-notch service at every touchpoint. If you’re enthusiastic about creating positive experiences and being part of a forward-thinking team, we want to hear from you! Job Details: Position is Full-Time, 40 hours per week, working Monday – Friday, 8 am – 5 pm PST Location: Work from Home (Must Live In Arizona, Nevada, Illinois, Idaho, Iowa, or Texas) Work from Home Requirements: Minimum of 1.5 years 1st or 3rd party collection experience. Dedicated, private room in your home that is quiet during work hours. Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC. Your desktop work surface must have room for 2 PC monitors. Professional will provide all computer equipment. You will be required to sign and acknowledge these work-from-home requirements. Must have a personal cell phone to install a security application. Must be present in virtual work environment via company provided webcam during all working hours. Must be meeting minimum performance levels and KPI’s. What Will You Be Doing as a Credit Representative? Use state-of-the-art technology and communicate with Consumers via phone, live chat, email and text. We will train you to take inbound and outbound call with utmost professionalism and courtesy. Negotiate and set-up payments. Navigate cutting edge Customer Relationship Management (CRM) software Learn negotiation and sales techniques applicable to all industries Negotiate payment agreements, resolve customer concerns and help consumers get out of debt. General computer skills are required with the ability to navigate multiple screens and type 25 words per minute Good decision making skills are required. Top Reasons to Join Our Team: A stable organization offering an exciting yet challenging employment opportunity, Growth potential, both personally and professionally. Comprehensive training to set you up for success. A supportive, dynamic team environment and Company Culture. The chance to make a meaningful impact by helping people navigate tough times. Great benefits (health, dental & vision Insurance) with the Employee only cost share is $206.76 per month and eligible the 1st of the month following 60 days. We offer a traditional 401k/Roth Plan with discretionary matching. Paid Time-Off accruing up to 80 hours per year as of day 1 for the first 2 years (based on hours worked) along with 7 paid Holidays (after 60 days of employment) Paid Volunteer and Community Outreach Program that allows you to ‘help others’ in the community, Compensation begins at $15.50-$17.00 per hour, depending on experience, plus commission. See what it's like to work at Professional Credit by visiting our website at and checking out our video at: http://professionalcredit.com/index.php/careers Apply today and start making a difference with Professional! EOE/DFW Qualifications

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: At Upstart, we’re revolutionizing the collections industry by prioritizing empathy, results, and rewarding success. As a Senior Collections Agent, you’ll be at the forefront of helping borrowers overcome financial challenges while achieving outstanding performance outcomes. This role is perfect for individuals who excel in negotiation, compassionate communication, and driving measurable results in a fast-paced, performance-driven environment. How you’ll make an impact - Empower Borrowers: Leverage your expertise in collections to offer personalized solutions to help borrowers bring their accounts current through effective negotiation, empathy, and a deep understanding of payment plans and delinquency management. - Deliver Results: Excel in collections performance by exceeding KPIs, such as dollars collected per productive hour and promise-to-pay (PTP) commitments kept within 7 days of Right Party Contact (RPC). - Drive Innovation: Contribute to improving collections practices by participating in initiatives to enhance borrower support, process efficiency, and program outcomes. What Success Looks Like - As a Senior Collections Agent, your success will be measured by your ability to consistently deliver exceptional results through high-level execution of key metrics: - Dollars Collected per Productive Hour: Maximize recovery efforts by driving efficiency in every interaction. - Promise-to-Pay Commitments: Secure and uphold meaningful borrower commitments, ensuring Promise to pay agreements are fulfilled within 7 days of RPCs by negotiating effectively and efficiently. Key Attributes for Success: - A results-driven mindset, turning every borrower interaction into an opportunity to achieve impactful outcomes. - Strong negotiation skills and the ability to build trust with borrowers quickly, using proven techniques that drive positive payment resolutions. - Effective time management to balance high call volumes with personalized and strategic borrower support. Minimum Qualifications - At least 2 years in a collections role at a Financial Institution with proven success meeting performance goals. - Demonstrated ability to effectively engage borrowers, secure agreements, and handle challenging conversations with professionalism and empathy. - Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices. - Proven ability to thrive in a results-oriented environment with experience improving key performance metrics (KPIs). Preferred Qualifications - 3+ years of full-time employment experience successfully recovering high-risk or delinquent accounts, including managing hardship programs, settlements, and tailored borrower solutions. - Demonstrated ability to negotiate and finalize settlements, ensuring optimal recovery rates while adhering to company policies and regulatory guidelines. - Proven ability to secure high-value agreements while maintaining positive borrower relationships and consistently meeting or exceeding PTP and collection goals. - Deep understanding of collections laws and compliance standards, including FDCPA, TCPA, and state-specific regulations. - Skilled at analyzing performance metrics, optimizing productivity, and excelling in a results-oriented environment. - Skilled in de-escalating challenging conversations, building trust, and presenting effective payment plans under pressure. Position location This role is available in the following locations: Remote. Time zone requirements The team operates on the East/West coast time zones. Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-REMOTE #LI-Associate This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law. At Upstart, your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Hourly Rate Range $27.45—$37.98 USD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: - Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly - Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year - Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees - Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose - Health Savings Account contributions from Upstart for eligible plans - Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage - Paid time off, sick and safe time, and company holidays - Paid family and parental leave to support caregiving and major life moments - Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving - Employee Assistance Program (EAP) offering mental health support and life-centered resources - Financial wellness resources, including access to financial planning tools and a financial concierge service - Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you - Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from - Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs) - Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!). Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy