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CyberMaxx prevents, detects, and responds to cyberattacks so organizations can have peace of mind.
Implementation Engineer
Location
Maryland
Posted
78 days ago
Salary
0
Seniority
Senior
Job Description
Implementation Engineer
CyberMaxx
• Own the implementation process from start to finish, guiding clients through each stage with clarity and confidence. • Partner with Pre-Sales Engineers and clients to deeply understand their goals, technical requirements, and desired outcomes. • Set clear expectations through kickoff calls, project plans, timelines, and transparent communication. • Work closely with Product, Engineering, Sales, and Customer Success to deliver tailored, high-quality solutions. • Track progress, manage dependencies, and proactively remove blockers to keep projects on track and on time. • Serve as the go-to resource for clients throughout the implementation process—providing updates, solving problems, and delivering value. • Lead onboarding sessions and workshops to ensure users feel confident and supported from the get-go. • Partner with the Customer Success team for a smooth hand-off post-implementation, ensuring long-term satisfaction. • Capture insights from every interaction to help us improve how we serve our customers and evolve our solutions.
Job Requirements
- A customer-first mindset with the technical knowledge to back it up.
- 3+ years of experience in technical implementation, onboarding, or project management—ideally in a SaaS or cybersecurity environment.
- Strong background in Linux and Windows system administration, IP networking, and a general comfort navigating cloud environments (Azure or AWS experience is a bonus).
- Experience with Elastic and Ansible are a plus
- Strong organizational and project management skills—you know how to juggle multiple priorities without dropping the ball.
- Outstanding communication skills, both verbal and written—you can make the complex feel simple and the technical feel human.
- A collaborative spirit—you work just as well with engineers as you do with clients.
- Curious and proactive—you anticipate challenges and take ownership of finding solutions.
- Familiarity with project management tools (like Jira, Trello, or Asana) and a knack for documentation and follow-through.
Benefits
- Flexible Paid Time Off
- 401k with a company match
- Medical, Dental and Vision Coverage
- Voluntary Short Term and Long Term Disability
- Employee Assistance Program with Mental Health Supplement
- Voluntary Basic, Accidental, and other ancillary life insurance
- Health Savings Account Contribution (with selection of a HDHP)
- 10 annual, paid holidays
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