• Translate business requirements into clear technical execution plans that guide engineering and platform teams. • Collaborate closely with engineering to understand system architecture, API dependencies, integration workflows, and platform constraints. • Identify and escalate technical risks, blockers, and gaps in requirements to ensure project success. • Support the adoption of modern, AI-enabled workflows, tooling modernization, and platform standards across content operations. • Serve as the communication bridge between technical teams and business stakeholders, facilitating workshops, technical deep dives, sprint planning, demos, and retrospectives. • Build strong partnerships across product management, content operations, engineering, QA, design, and support teams to drive project outcomes. • Analyze the cost of creating content and drive efficiency for digital content modernization initiatives.

• Consult with clients to understand surveillance needs and workflows • Analyze customer data schemas and identify enhancement opportunities • Design ETL workflows, create flow/UML diagrams, and analyze large datasets • Write clear and detailed functional/technical specifications (FRS) based on business requirements (BRDs) • Conduct walkthroughs of specifications with both internal teams and clients • Estimate implementation efforts in collaboration with project managers • Perform QA on implementations to ensure high alert quality and low false positives • Work closely with engineers and stakeholders across the product lifecycle

Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. The OnBase Business Systems Analyst is a hybrid role that couples the role of a Business Analyst and a Configuration/Systems Analyst. The OnBase Business Systems Analyst must be able to work directly with different business units and guide solutions for workflow and document management within varied operational structures. The analyst must also be comfortable troubleshooting and solving for application issues as they are reported by supported business areas. This includes, but is not limited to, checking server health, workflow timers, document import and automatic indexing processes. This position is full-time, Monday – Friday. Employees are required to work our normal business hours of 8:00 am – 5:00 pm CST based on your time zone and business need. It may be necessary, given the business need, to work occasionally overtime or weekends. Training will be conducted on the job, with hours tailored to the candidate’s availability and the training team's schedule. Primary Responsibilities: - Engage different operation teams to strategize, prioritize, develop, and support new products and services within the OnBase application. - Act as the primary communication conduit for all development activity including (Workflow, WorkView, Document Composition, Outlook Integration, Advanced Capture, Intelligent Document Processing, DIP, Unity Forms, Security Group Management, and Report Services). - Facilitating all requirement-gathering activities. - Regularly updating stakeholders, subject matter experts, business teams and other integrated IT partners of all project development. - Collaborating with internal and external customers and partners to constantly reevaluate and prioritize ongoing development. - Analyze, design, and prepare application/system specifications for information systems solution which address business needs and methods for testing and installation. - Prepare detailed specifications from which solutions will be built that coincide with all OnBase best practices as established by the team. - Continually seek opportunities to engage emerging technologies within the OnBase application. - Work cooperatively within the OnBase team to rigorously scrutinize new development, configuration, and coding to ensure efficient code is being implemented with minimum impact to other business areas. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma/GED - Must be 18 years of age OR older - 1+ years of working as a subject matter expert within OnBase - 2+ years of working with business stakeholders by successfully implementing projects or procedures that presents a solution to meet business needs - 1+ years of experience presenting complex technical solutions to business in a digestible and understandable manner - 1+ years of experience working with API (Application programming Interface) - Experience with Microsoft Excel (Pivot Tables, Create/Edit, Formula Management) - Experience with Microsoft Word (Creating/Editing/Managing documents) - Flexibility to work full-time from 8:00 am- 5:00 pm, Monday – Friday based on your time zone and business need. It may be necessary, given the business need, to work occasional overtime or weekends Preferred Qualifications - Understanding of Document Import Processing (DIP), configurable forms and form engines (HTML and/or Unity), Security Group Management and Report Services/Dashboard Reports - Experience with the principals of document indexing and management (Document Types, Document Group Types, Keywords, Autofill Keyword Sets) Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills - Excellent communication and collaboration abilities. - Ability to manage multiple priorities and projects. Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Salary The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Translate business ideas into well-structured requirements • Formalization, documentation, and visualization of requirements • Digest complex requirements and convert them into acceptance criteria • Coordination of requirements with the business stakeholders • Interaction with the development team • Development and maintenance of the documentation • Planning and monitoring of the BA process and activities