• Own a portfolio of accounts end-to-end, building strong relationships with key stakeholders and developing a deep understanding of their needs. • Drive growth and retention by securing renewals, reducing churn, and identifying upsell and cross-sell opportunities. • Oversee contracts and negotiations, managing renewals and commercial discussions with your accounts. • Lead onboarding and adoption, ensuring new clients successfully launch and quickly realize value from Echo. • Handle and coordinate technical or operational requests, working closely with Product, Tech, and Delivery teams when needed. • Act as the voice of the customer internally, sharing feedback and insights to improve our product and services. • Collaborate cross-functionally with Sales, Product, and Tech teams to deliver the best customer experience and continue improving Echo’s offering.

• Realización de la venta de los servicios de nuestra plataforma a los especialistas médicos a través de videoconferencia. • Gestión, creación y mantenimiento de la cartera de clientes asegurando el óptimo funcionamiento del servicio y la satisfacción de estos. • Consecución de los objetivos mensuales y anuales, marcados por la compañía. • Identificación de nuevas oportunidades de negocio para la compañía. • Interacción continua con los departamentos internos para lograr los objetivos marcados.

• Actively expand and maintain customer relationships, taking direct responsibility for assigned accounts • Conduct performance and sales meetings with retail partners, including price and terms negotiations • Category management to develop product portfolios and core assortments • Independently develop ideas and initiatives to increase revenue • Perform analyses and KPI tracking, and provide concrete recommendations for action • Design joint business plans and participate in — as well as take ownership of — exciting projects • Optimize the brand image • Prepare relevant sales documentation and customer-specific proposals • Work closely with our product management and marketing teams • Continuously develop the NEONAIL Expert Partner Program • Conduct customer trainings and sales staff training

About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Career Exploration at Acquia Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary. We are seeking an ambitious Regional Account Manager responsible for delivering against renewal and upsell targets as well as developing & maintaining existing customer relationships within higher education and state/local government. In this role, you will proactively engage in the day-to-day Account Management of accounts; mitigating customer escalations and risks with the appropriate sense of urgency, and building strong cross-departmental relationships with other stakeholders in the organization. You will become the customer’s advocate within Acquia, creating a positive customer experience that ultimately results in the renewal of the subscription and account growth. You will work directly with Sales & Pre-Sales, Technical Support, Customer Success, Professional Services, Operations and Finance. This position is designed for an individual who has account management experience, a high attention to detail and strives for customer satisfaction. The ideal candidate will have past experience working for a technology company. This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program. The specific responsibilities of the position include: - Exceed quarterly renewal and upsell goals - Maintain solid relationships with customers and ownership of customers’ success with Acquia platform services - Guide customers through onboarding of products and services - Maintain control of account direction and strategy - Build relationships with strategic leadership level customer contacts - Identify new opportunities and work to drive them to a close - Coordinate with business users and procurement to ensure timely renewals - Update and maintain Sales database as appropriate - Must be able to proactively drive accounts with minimal oversight - Strong collaboration with internal teams - Generates trusted relationships with customers - Ability to manage multiple systems and administration at once Required Qualifications, Skills & Experience: In order to be successful at Acquia, you must have the following types of traits & skill set - 2-5 years working in a sales / account management role for a technology company, education and government experience a plus - Strong leadership, teamwork, communication & cross-group collaboration skills - Proven track record of sustaining & growing complex relationships including closing the renewal and assisting with up sell / cross sell opportunities - Prior experience procuring contracts with educational institutions and/or government preferred - Has owned & exceeded a renewals quota - Renewal forecasting & analytical skills - Detailed oriented and organized - Ability to perform in a fast paced environment - Self-starter who can set and manage priorities - JIRA, Google Suite of product experience. - Experience with Salesforce.com and other CRM tools - Strong verbal and written communication skills We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! The annual base salary for this full-time position is $XXX - $XXX. Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge. This role is also eligible for variable compensation.. Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job. Interested residents of Colorado may contact NA-recruiting@acquia.com as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.