Role Description Prepared is seeking a Sr. Technical Implementation Engineer to join our Customer Success organization. You’ll be a key technical partner to our public safety customers during onboarding, acting as the face of Prepared for their first deployments. This role plays a critical part in delivering a seamless, high-quality implementation experience and directly impacts the successful adoption of Prepared’s technology in 911 centers nationwide. As we grow into new product lines and more complex deployments, your technical skill, autonomy, and proactive mindset will help define how we scale our implementation approach. What You’ll Do - Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations. - Serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders. - Configure, ship, and support Prepared’s proprietary hardware and assist customers in integrating with their existing systems. - Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team. - Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams to provide real-time feedback and improve implementation processes. - Contribute to process and documentation improvements that enable future team scaling and first-call resolution by Support. Qualifications - You have 5+ years of direct experience working with public safety systems (e.g., 911 call handling, CAD, radio consoles, and logging recorders). - You’ve previously worked in technical field services, implementation, or installation roles with a strong customer-facing component. - You're comfortable traveling up to 50% of the time for on-site deployments. - You work autonomously and own projects end-to-end, proactively identifying and resolving issues. - You thrive in cross-functional environments and enjoy partnering with Engineering and Product to refine new workflows. - You take initiative, communicate clearly, and leave things better than you found them. Public Safety Technology & Systems Expertise Candidates who are well-positioned for success in this role typically bring hands-on experience working with the core technology systems that power emergency communications centers. This may include experience with: - 911 call handling systems (CHE) such as VESTA, Viper, or Solacom - Computer-Aided Dispatch (CAD) platforms used to manage emergency response workflows - Radio console systems supporting multi-agency communications - Logging recorders used for call review, compliance, and operational analysis - Network and traffic analysis tools, such as Wireshark, used to troubleshoot system performance and integrations Successful candidates often have direct experience supporting, configuring, troubleshooting, or operating these systems within PSAPs, ECCs, or other mission-critical public safety environments. Work Location This role is fully remote within the United States. Benefits - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Pay Transparency Prepared by Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between $111,600.00 in the lowest geographic market and $148,800.00 in the highest geographic market. The actual base pay is dependent upon many factors, such as level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially, and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits . Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form . For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

• Own the implementation process from start to finish, guiding clients through each stage with clarity and confidence. • Partner with Pre-Sales Engineers and clients to deeply understand their goals, technical requirements, and desired outcomes. • Set clear expectations through kickoff calls, project plans, timelines, and transparent communication. • Work closely with Product, Engineering, Sales, and Customer Success to deliver tailored, high-quality solutions. • Track progress, manage dependencies, and proactively remove blockers to keep projects on track and on time. • Serve as the go-to resource for clients throughout the implementation process—providing updates, solving problems, and delivering value. • Lead onboarding sessions and workshops to ensure users feel confident and supported from the get-go. • Partner with the Customer Success team for a smooth hand-off post-implementation, ensuring long-term satisfaction. • Capture insights from every interaction to help us improve how we serve our customers and evolve our solutions.

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