Nuvem

• Own a portfolio of health center clients as their primary point of contact for 340B referral capture • Deliver performance reporting and QBRs, proactively surfacing opportunities to improve program outcomes • Drive referral capture optimization using nuReferrals, helping clients close the loop on eligible referrals • Act as a trusted partner to clients, ensuring they feel supported, informed, and have a knowledgeable partner, not a ticket queue • Lead client implementations from kickoff through go-live • Manage timelines, milestones, and coordination across internal and client stakeholders • Identify gaps in execution and drive resolution to keep clients on track • Analyze client data to identify trends, gaps, and opportunities • Translate insights into clear, actionable recommendations that improve performance • Support clients in improving both operational efficiency and financial outcomes • Act as the voice of the client internally, partnering with Product, Data, and Operations teams to improve solutions • Develop and assess analyses and reporting to support clients and internal stakeholders • Identify and help drive revenue-generating opportunities across your portfolio • Contribute to documentation, training materials, and process improvement efforts

• Work closely with the Sr Dir of FP&A to: Manage the planning, forecasting, and financial modeling process. • Provide data-driven insights and recommendations to senior leadership and the board to guide business growth and decision-making. • Analyze monthly, quarterly, and annual results to identify trends, risks, and opportunities.

• Connect current TPA data platform to new analytics platform for better insights. • Define ways to measure and track success of team’s work. • Develop and refine prioritized solutions and features based on user needs and business goals. • Collaborate with the product team to prioritize problems and translate them into user stories and acceptance criteria. • Act as Product Owner on an agile scrum team to deliver against roadmap. • Identify and manage cross-team dependencies. • Build relationships with engineering, QA, AM, marketing, and other stakeholders. • Communicate product vision and goals to cross-functional team. • Create communications and strategic justification material for the product.

• Audits of general system functionalities to identify any potential bugs or issues needing to be addressed by the technical team. • Daily/weekly reviews of reports or system generated documents (i.e. purchase orders) to identify issues, causes for concern, bugs or items requiring immediate attention. • Review of patient and provider across Clients to identify anomalies requiring attention. • Report technical issues findings to the IT team and monitor, validate fixes. • Audit of claims and results of processing to identify potential system issues, or sudden drops in performance that impact Clients and Partners. • Notify impacted parties upon identification of issues and post resolution. • Establish general audit guidelines and standard measurements. • Provide feedback to management on results of findings and rates of error. • Synchronization with technical teams for UAT and new feature/enhancement releases. • Notify and train teams impacted by new system changes. • Assist with training opportunities where needed. • Assist implementation specialists as needed with completing documents and configurations for client builds. • Implement split billing clients to include but not limited to assist in the build of the crosswalk, split billing configurations and conduct all training for covered entities for the split billing product prior to transition to the account manager. • Provide support post go live for 6-8 weeks to ensure appropriate training for our clients. • Developing project plans, scope documents and managing timelines following an approach such that project deliverables are thoroughly communicated to the client and deadlines are met. • Act as the main point of contact to the client's project team to configure new and existing client accounts to integration partners. • Assist the client and their vendor partners in setting up system interfaces. • Provide support for integration related questions from clients, integration partners and internal stakeholders. • Manipulate client data to conform to the provided file specifications & perform analysis prior to ingesting to ensure the data is complete & accurate. • Communicate technical issues to non-technical audiences clearly, concisely, and accurately both verbally and in writing. • Monitor and provide front-line support for interfaces post go live; coordinate with clients & integration partners to ensure identified issues are resolved in a timely manner. • Utilize effective problem-solving techniques to develop quality services and resolve problems, while managing multiple work efforts in a fast paced environment. • Be responsible for coordinating with the Ops-IT team for backend configurations and testing of integration outcomes. • Be the subject matter expert for client integration management and develop detailed integration-related standard operating procedures, internal/external FAQ's and training guides. • Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution. • Assist in the transition of clients to Account Management once go-live is achieved; provide training/knowledge transfer to clients & internal stakeholders for technical and non-technical audiences. • Assist in onboarding new client new integration partners.

• Draft, review, and negotiate a broad range of commercial agreements, including: Non-disclosure agreements, Master services agreements, SaaS and technology licensing agreements, Consulting agreements, Business associate agreements, Vendor and supplier agreements, Partnership, reseller, collaboration, and strategic alliance agreements • Serve as a trusted legal partner to business stakeholders, including Sales, Product, Finance, Engineering, Compliance, and Operations • Advise on contract structure, risk allocation, and negotiation strategy to support business goals • Review and negotiate data-related contract provisions, including privacy, security, and data-use terms (experience with HIPAA-related provisions a plus) • Escalate complex or high-risk issues appropriately and collaborate with other members of the legal team • Help develop and improve contract templates, playbooks, and contracting processes • Stay current on relevant legal and regulatory developments as well as industry trends affecting commercial transactions and NuvemRx’s business

• Assist with the setup and launch of new covered-entity–owned pharmacies • Track implementation tasks, timelines, milestones, and deliverables • Coordinate activities across internal teams, clients, contractors, and external vendors • Support readiness planning to ensure alignment between construction completion and operational launch • Lead customer engagement activities including calls, on-site visits, etc. • Assist senior leaders in coordinating new pharmacy build-outs and renovation projects • Help track construction milestones, inspections, equipment delivery, and site readiness requirements • Coordinate with architects, contractors, technology vendors, and pharmacy equipment suppliers to ensure timely installation and setup • Assist with pharmacy licensing, payer enrollment, and vendor onboarding activities as needed • Assist with the implementation and store readiness procedures pre-go live such as BOP requirements, compliance procedures • Collect, organize, and maintain required documentation (e.g., NPI, NCPDP, applications, contracts) • Coordinate the implementation of pharmacy systems, wholesaler, and third-party partner setup • Help ensure operational workflows align with physical layout and regulatory requirements • Assist with configuring 340B-related workflows under senior guidance • Support documentation and processes that promote ongoing compliance • Help maintain audit-ready records and organized implementation files • Provide onsite support during pharmacy go-live and early stabilization periods • Track issues, follow-ups, and resolutions • Support transition from implementation to ongoing pharmacy operations • Maintain clear implementation documentation, trackers, and status updates • Contribute to internal templates, checklists, and implementation playbooks • Apply best practices across multiple implementation projects

• Customer Outcomes & Value Delivery Own a portfolio of customers and ensure delivery of measurable outcomes aligned to each client’s goals . • Deliver quarterly customer outcome scorecards that clearly articulate performance, insights, and value realized. • Develop and maintain Customer Success Plans that align customer objectives with Nuvem’s solutions and strategic direction. • Lead Quarterly Business Reviews (QBRs) focused on outcomes, insights, risks, and forward-looking opportunities. • Customer Health & Retention Monitor customer health indicators, engagement trends, and sentiment to proactively identify risk. • Execute defined retention and save playbooks for at-risk accounts in partnership with Customer Success leadership. • Ensure customers are positioned for predictable, on-time renewals through early value articulation and proactive engagement. • Maintain consistent executive-level engagement with customers to reinforce partnership and confidence. • Growth, Upsell & Expansion Identify and pursue upsell and expansion opportunities within existing accounts, aligned to customer needs and value realization. • Partner with Sales to support expansion execution and ensure continuity across renewals and growth motions. • Build and maintain a qualified pipeline of expansion opportunities within the assigned portfolio. • Clearly articulate the value of additional solutions, services, or capabilities to support customer growth. • Execution Discipline & Operating Rhythm Maintain accurate and up-to-date customer records, success plans, health indicators, and opportunity tracking within Salesforce and Customer Success tools. • Follow defined engagement cadences and success frameworks based on customer tier and segmentation. • Support company initiatives such as Polaris and renewal programs through disciplined customer engagement and value storytelling. • Contribute feedback and insights to Customer Success leadership to improve frameworks, scorecards, and customer programs.

• Territory will be Midwest region: IL/IA/MO/KS • We are seeking a high-performing Director of Sales with experience selling complex, value-based solutions to executive stakeholders in healthcare • This is not a transactional role • The Director of Sales will be responsible for leading the full sales cycle across a defined geographic region, with a focus on growing our presence among Federally Qualified Health Centers (FQHCs), Ryan White clinics, STI clinics, and other mission-driven providers • In addition to driving new business, the Director of Sales will serve as a strategic partner to existing clients — identifying opportunities for optimization, expansion, and deeper engagement • This includes collaborating with internal teams to ensure a seamless customer journey, advocating for client needs, and maintaining a high level of satisfaction across the customer base. • Lead strategic, consultative sales processes from initial outreach to close — including discovery, proposal development, financial justification, and implementation handoff • Develop and execute a territory plan aligned with company growth objectives, prioritizing high-value targets based on data, market trends, and referral networks • Identify and cultivate relationships with executives (CEOs, CFOs, COOs, Pharmacy Directors, Compliance Officers) in complex provider organizations • Translate regulatory complexity, staffing challenges, and revenue pressure into compelling ROI-driven conversations • Engage stakeholders across finance, operations, compliance, and pharmacy to build consensus and business cases (internally and externally) • Guide prospects and customers through ambiguous buying cycles by distilling complexity into clear financial and operational impact • Use CRM tools (e.g., Salesforce) to manage pipeline, forecast accurately, and continuously improve win rates • Represent NuvemRx at industry events, conferences, and client engagements — becoming a trusted voice in the space • Serve as a thought partner to prospects and customers, often educating them on emerging best practices, regulatory implications, and workflow transformation • Partner with Customer Success and Operations teams to identify upsell and expansion opportunities within existing clients • Collaborate closely with Implementation, Operations, Compliance, Marketing and Product teams to ensure client needs are met, provide insights on competitive intelligence for roadmap and messaging alignment, and feedback loops inform future offerings.

• Deploy, configure, and maintain services and applications within AWS • Manage cloud maintenance activities including upgrades, patches, backups, and resource configuration across AWS environments • Administer data standards to ensure compliance with regulatory requirements • Develop and maintain processes for Business Continuity Planning (BCP), Disaster Recovery (DR), and High Availability (HA) in coordination with IT Operations and Development teams • Provide diagnostic support for hardware, networks, and software in cloud-based environments • Create and maintain Standard Operating Procedures (SOPs) for multi-cloud infrastructure • Collaborate with IT R&D and IT Operations teams to enhance cross-functional communication and improve operational efficiency • Implement process improvements to optimize AWS & Azure cloud environments • Obtain and maintain relevant certifications to stay current with evolving technologies • Maintain consistency in approach/standards across cloud environments • Participate in after-hours and on-call support rotations

• Collaborate with pharmacy operations, TPA business units, product managers, and IT teams to translate complex functional requirements into high-level solution designs. • Lead the rigorous evaluation and selection of third-party healthcare solutions, including Pharmacy Management Systems (PMS). • Implement technical solutions for benefits validation, ensuring real-time eligibility checks and automated data analysis to minimize the risk of ineligible 340B claims. • Design end-to-end architectures for patient outreach that automate referral tracking, specialist engagement, and improve patient retention and keep patients in care. • Assess vendor solutions against key criteria: functionality, total cost of ownership (TCO), scalability, security, HIPAA compliance, and integration capabilities. • Define integration patterns (APIs, middleware), data flows, and security controls to ensure third-party systems talk seamlessly to our internal engineering platforms leveraging HL7, FHIR and NCPDP. • Produce and maintain architecture artifacts, including system diagrams, decision logs, and risk assessments. • Identify and mitigate technical and operational risks associated with third-party systems, ensuring alignment with enterprise security standards and regulatory requirements including SLA’s, Disaster Recovery (DR) requirements, and data portability. • Act as a trusted advisor to the CTO and leadership team, presenting solution options and trade-offs in clear, strategic language.