• Lead customer implementations from discovery through go-live, including operational workflow analysis, solution design, and change management planning. • Partner with client stakeholders to identify, prioritize, and optimize workflows across departments to improve patient flow and operational efficiency. • Design and execute change management strategies that maximizes on the created relationships with governance teams, executive team members, and key stakeholders • Design and deliver training programs that support product adoption and enable frontline teams to integrate new workflows and product capabilities into daily operations. • Ensure effective issue resolution by following support best practices, gathering detailed problem context, and coordinating with appropriate internal teams. • Communicate implementation progress and operational outcomes to client leadership, building trusted relationships with manager and executive stakeholders to support strategic decision-making and ROI realization. • Collaborate cross-functionally to improve implementation processes and outcomes, contribute customer insights to product roadmap discussions, and support marketing initiatives such as case studies and user community engagement.

Senior Software Implementation Specialist Journal Technologies is seeking a high-energy, results-oriented project professional to support eCourt projects for our growing software and services company. The successful candidate will have a background in software rollouts, including requirements gathering, environment setup and install, configuration/development, training, go-live, and support. The Software Implementation Specialist (SIS) will work as a member of the eCourt team. The SIS is responsible for delivering contracted products and services, including reports, business rules, and general software configuration. The SIS will interact with customers as the primary representative for Journal Technologies and coordinate and complete a variety of activities during the configuration process. The Software Implementation Specialist will be a standing expert on Journal Technologies’ Product offerings, our internal implementation processes, and the customer’s business processes. Responsibilities: - Configure case management software using the built-in administrative user interface, including forms (screens), searches, and workflow - Creates business rules within the software using Groovy and Velocity - Gathers specifications for and reviews data conversion - Actively works on document/report specification gathering, development, and review - Conducts onsite administrative and user training and go-live assistance - Java fluency - Knowledge of Windows Server-based environments and networks - Knowledge of interfacing with REST and SOAP APIs Requirements: - Bachelor’s degree, or equivalent work experience, and knowledge of project management principles. - 3+ years of professional, full-time experience with querying relational databases, preferably TSQL or PL/SQL - Proven experience as an Implementation Specialist, preferably within a similar environment. - Proven ability to maintain focus and work effectively with multiple demands - Knowledgeable on most: (Microsoft SQL database or Oracle database, and report software such as Jasper or Crystal Reports, Microsoft SQL reporting services, Java, Groovy, and Velocity) - Ability to demonstrate learning agility and critical thinking skills - Strong client relationship skills - Ability to work as part of a team to accomplish tasks - Must be able to recognize basic procedural issues as they arise, then escalate appropriately - The ability to learn and apply basic concepts in new situations - Proficiency in the latest web technologies and working knowledge of various operating systems - Excellent analytical skills and time management skills. - Top-notch interpersonal abilities. - Affinity for multitasking with precision. - Ability to travel to client sites. - Experience working within Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset. Preferred Qualifications: - Excellent Customer Service - Industry knowledge in Litigation The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned. At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position. Why Journal Technologies? Visit www.journaltech.com/careers for more information, but highlights include: - Competitive compensation based on skills, experience, and years of service. - Quality medical, dental and vision coverage. - Competitive paid time off as well as paid holiday time. - 401(k) retirement (US) and GRRSP (CDN) programs. - Annual professional development funds - $1,500 USD annual per employee. - Book subscriptions with an extensive library in each office for personal and professional growth. - Flexible working hours which you can coordinate with your supervisor. - Ability for employees to work from a remote location (e.g., home) or office. - Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. - Travel opportunities between Journal Technology offices and with clients. - We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people. - The salary range posted for this position, which reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations.

Job Description: Title: Implementation Specialist Work Mode: Fully remote | Location/Supporting: Lakewood Ranch, FL or Longwood, FL | Experience: 3-5 years Payroll / HRIS / Implementation experience required. Must have UKG Ready experience. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Implementation Specialist (IS) is responsible for configuration and demonstrations of the UKG Ready platform across Payroll, TLM, and HRIS modules for both new and existing clients. The ideal candidate is resourceful, detail-oriented, and comfortable navigating client communication and training, system configuration, and operational processing needs. The IS will also complete other duties as assigned by the Implementation Manager. This can be a hybrid or fully remote role. Key Responsibilities: - Client implementation: Configure, test, demonstrate, and activate the UKG Ready Platform for POA Clients, specific to their needs. - Train clients on the UKG Ready platform, including Payroll, HRIS, Time & Labor Management, and Benefits solutions. - Client training: Coordinate and deliver client training sessions to ensure successful system adoption and long‑term usability. - Sales collaboration: Work closely with Sales partners to support seamless client hand‑offs and deliver a positive, consultative implementation experience. - Client hand‑off meetings: Schedule and attend client hand‑off meetings to confirm implementation scope, timelines, and expectations. - Data integrity: Provide quality control and validation of client data throughout the implementation process to ensure accuracy and compliance. - Customer service mentality: Deliver outstanding client service by anticipating needs, maintaining professional and frequent communication, and responding promptly to service requests. - Relationship management: Develop and maintain positive, productive relationships with clients, Sales representatives, teammates, and POA leadership. - Discretion and judgment: Exercise independent judgment to achieve outcomes that benefit both clients and POA. - Business growth: Actively seek opportunities to expand POA services by identifying client needs and supporting additional product offerings. - Training participation: Regularly participate in internal and external training, expanding and sharing knowledge within the POA Team. - Team support: Act as back-up for teammates as needed, ensuring overall team service excellence. - Collaboration: Work effectively with the entire POA team, seeking input and developing win-win solutions to any process, service, quality, or productivity issues. - Technical competence: Maintain a high degree of technical competence and industry/market expertise. - Compliance: Comply with all company work rules, standards, policies, and procedures at all times. - Professional development: Continuously improve professional skills by actively participating in internal and external development opportunities. - Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: - Bachelor’s Degree preferred (equivalent experience considered in lieu of degree) - Advanced knowledge of UKG Ready - Experience with configuring TLM Pay Calc 2.0 - 3–5 years of Payroll, HRIS, or client implementation / onboarding experience - Prior experience configuring Payroll, HRIS, Time & Labor, and Benefits platforms; in a SaaS Payroll / HRIS / TLM environment - Employee Benefits configuration and enrollment experience - FPC or CPP certification (preferred) - Ability to successfully import, validate, and analyze client data within Payroll/HRIS systems - Strong knowledge of Payroll, Tax, Garnishments, Workers’ Compensation, and Health Benefits - Advanced Microsoft Excel proficiency, including functions and formulas - Excellent written and verbal communication skills - Strong analytical, organizational, and problem‑solving skills - Detail‑oriented with the ability to manage multiple implementations and deadlines - Ability to work effectively both independently and within a collaborative team environment What We Offer: - Competitive salaries and bonus potential - Company-paid health insurance - Paid holidays, vacations, and sick time - 401K with employer match - Professional growth and career progression opportunities - Respectful culture and work/family life balance - Community service commitment - Supportive teammates and a rewarding work environment What to Expect (Application Process): - 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $24.00 to $33.00 per hour, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About PatientIQ PatientIQ is a fast-growing healthcare technology company on a mission to improve patient outcomes through smarter, data-driven care. We work with healthcare providers, life sciences organizations, and research institutions to transform clinical insights into action. As we scale, we are investing in strong operational infrastructure to enable consistent, predictable growth across the commercial organization. About The Role The PatientIQ Implementation Lead is a high-impact role responsible for delivering successful enterprise-level customer implementations. As a strategic partner to our clients, you will bridge the gap between Sales and long-term Customer Success, ensuring customers realize maximum value from the PatientIQ platform, network, and services. You will lead complex implementations that integrate PatientIQ into clinical workflows, drive patient enrollment, and accelerate time-to-value. Beyond project delivery, you will mentor implementation team members and contribute to improving internal processes, playbooks, and implementation strategy.   What You'll Do - Own the customer journey from the final stages of the sales cycle through a seamless transition to Customer Success. You are the architect of the implementation roadmap, ensuring a high-velocity path to patient enrollment. - Lead multiple concurrent, high-complexity implementations, balancing competing priorities while maintaining high quality and on-time delivery. - Proactively identify bottlenecks or implementation hurdles that could delay time-to-value. - Lead communication to executive and operational stakeholders, ensuring implementation progress, risks, and impact is communicated clearly internally and at all levels of the customer organization. - Assist Manager of Platform Implementations with process and training documentation and streamlining the Implementation process. - Maintain a source of truth in the CRM and Project Plans, providing detailed visibility into project health for the executive leadership team.