• The Senior Director, Technical Solutions, will work with the assigned project advocates and leads on the overall delivery of education software. • Understand all education technology needs, manage/balance requests and requirements across these platforms. • Ensure updates and delivery are within scope, schedule, and budget. • Work across the education team, JA USA departments, and JA Areas to ensure the creation and maintenance of solutions are the best for the user. • Address the challenges of a changing market. • Work closely with vendors and JA stakeholders to ensure effective delivery of these solutions, updates, enhancements, and issues. • Use expertise in software delivery to work with various teams to test and deploy the solutions.

Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html. Job Details DUTIES and ESSENTIAL JOB FUNCTIONS: Lead and support architecture activities that guide the development and management of a portfolio of solutions; responsible for technology solutions that meet business needs and align with architectural governance and standards; create deliverables for managing the domain’s portfolio of “to be” and “as is” solutions to drive targeted business outcomes and modernize existing products; lead or assist in technology evaluations, designs, and remediations; ensure stakeholders understand and agree to direction/results of product; monitor and document existing and potential product technologies; coordinate activities between partner teams and lead the integration of technology for the domain; and remain current with new technology, trends, tools and techniques. Qualifications Qualifications & Minimum Requirements - Bachelor’s degree (U.S. or foreign equivalent) in Information Systems, Information Technology, or a related technical field. - 8 years of experience working with computer tools, development, and architecture-related activities - 6 years of experience architecting and designing complex applications. - Experience in applying business process automation, decision models, machine learning, cloud design/development, ELTs, various databases, and middleware solutions. - Experience delivering architecture documents on solution technical design, application design, integration, non-functional requirements, and deployment approach. - Working knowledge of Web Services, SOAP, REST, XML, JSON, and interface design. - Must be well versed in the hosting technology landscape including compute, storage, backup, network, security, DR, DevOps, and IT governance. - May work remotely 100% from a home office location anywhere in the U.S. Travel to Goodlettsville, Tennessee is not required.

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com About the Opportunity DMI is seeking an experienced ServiceNow Architect to drive maturity and strategic improvement of our ServiceNow environment, which powers managed mobility and helpdesk services for our external customers. This is a hands-on advisory role — you will assess the current state, identify gaps, and guide the team through a structured improvement roadmap. Our environment includes a CSM-based helpdesk integrated with an external cloud contact center, an extensive service catalog supporting mobility transactions across diverse customer types, and a growing set of customer integrations connecting external ITSM platforms to our service catalog. The architect in this role will directly address challenges in SLA reporting complexity, fulfiller experience, and the time and effort required to onboard new customer integrations. The right candidate is not just a technologist — they are a practitioner who has guided organizations through the messy, real-world process of maturing a ServiceNow platform: rationalizing record models, reducing workflow complexity, establishing governance, and building repeatable patterns that make future work faster. Priority Focus Areas Record Model & SLA Simplification - Evaluate current use of Cases, Requested Items, and Catalog Tasks to identify consolidation opportunities that reduce complexity for fulfillers and SLA reporting - Recommend and guide implementation of a simplified record model appropriate to a managed mobility service context - Define a clear strategy for SLA assignment and measurement that works across customer types without requiring excessive custom logic Service Catalog & Workflow Optimization - Review catalog items and their associated task workflows across customer types; identify opportunities to standardize without losing necessary variation - Improve fulfiller experience by reducing cognitive load in identifying, working, and recording updates to the appropriate record - Introduce workflow patterns and templates that reduce the effort required to add or modify catalog items as the business evolves Customer Integration Acceleration - Assess current integration architecture connecting external customer ITSM systems to the DMI service catalog - Design a repeatable, simplified integration framework or pattern that reduces onboarding time for new customers - Define integration standards, reusable components, and documentation that empower customers and internal teams to execute integrations more independently CSM & Contact Center Integration - Guide the integration strategy between the cloud contact center platform and the CSM workspace in ServiceNow - Ensure the agent experience within the CSM workspace supports efficient case handling across phone, chat, and email channels Roles and Responsibilities Platform Assessment & Maturity Planning - Conduct a structured assessment of the current ServiceNow environment, identifying technical debt, architectural gaps, and quick wins - Develop a prioritized roadmap for platform improvements aligned to DMI’s operational and business goals - Define measurable milestones and success criteria for each improvement initiative - Assess the value to the business and level of effort to implement HAM Pro in the current production environment. Architecture & Technical Leadership - Design and oversee the overall ServiceNow platform architecture, ensuring scalability, performance, and adherence to best practices - Define technical standards, governance policies, and development guidelines - Lead and review complex integrations between ServiceNow and enterprise or customer systems - Review and approve technical designs, customizations, and configurations - Ensure the platform remains current on version releases and that upgrade testing is appropriately planned and executed Strategic & Advisory Responsibilities - Align the ServiceNow platform roadmap with DMI’s business objectives and managed services strategy - Advise stakeholders on how to leverage ServiceNow capabilities to solve operational problems — including when not to build custom solutions - Evaluate new ServiceNow modules and features, particularly in CSM, ITSM, and Integration Hub, for applicability to DMI’s context - Maintain and grow the relationship with ServiceNow to ensure alignment with their roadmap Team Enablement & Delivery Oversight - Mentor and guide developers, admins, and functional consultants; build internal capability to sustain improvements over time - Provide technical oversight across concurrent workstreams and serve as the escalation point for complex issues - Collaborate with project managers to ensure delivery aligns with architectural direction - Communicate clearly and consistently with internal stakeholders and DMI customers on platform changes and timelines Governance & Quality - Establish and enforce architecture review processes, code standards, and documentation practices - Ensure compliance with security, data governance, and platform governance standards - Maintain architecture documentation that reflects current and target state Qualifications Education and Years of Experience: - 8+ years of ServiceNow experience, with at least 3 years in an architect or senior technical lead capacity Required Skills & Certifications: - Demonstrated experience assessing and maturing an existing ServiceNow environment — not just greenfield implementations - Hands-on experience with CSM (Customer Service Management), including case management, SLA design, and workspace configuration - Experience designing and simplifying service catalog and catalog task workflows across multiple customer or business unit types - Proven track record designing integration frameworks or patterns for ServiceNow, including REST/SOAP APIs, Integration Hub, and MID Server - Experience with SLA strategy and reporting in complex, multi-customer environments - Strong communication skills: ability to facilitate stakeholder workshops, present architectural options, and guide teams toward decisions - Ability to translate business and operational challenges into actionable technical recommendations Preferred Skills & Certifications: - ServiceNow Certified Implementation Specialist (CSM, ITSM, or Integration) or Certified Technical Architect (CTA) - Experience in managed services or BPO environments supporting multiple external customers on a shared platform - Familiarity with telecom, mobile device management, or BYOD/eSIM/pSIM provisioning workflows - Experience integrating ServiceNow with external contact center platforms (e.g., Genesys, Five9, NICE) - Experience with ServiceNow’s Automated Test Framework (ATF) and upgrade management practices - Experience implementing and maintaining HAM Pro. Core Competancies: - Platform maturity — knows how to move an organization from reactive customization to a governed, scalable architecture - Simplification mindset — makes the environment easier to operate, not just more capable - Stakeholder influence — earns trust and guides decisions across technical and non-technical audiences - Hands-on credibility — can get into the details when needed, not just advise from a distance Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: None required for this position. Location: Remote, US (must work EST hours) #LI-EK1 Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: - Do What’s Right – We lead with honesty and integrity. - Own the Outcome – We take responsibility and deliver. - Deliver for Our Customers – We are relentless about delivering value. - Think Bold, Act Smart – We innovate with purpose. - Win Together – We collaborate and celebrate our success. These values aren’t just ideals—they show up in how we support every part of your well-being: - Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. - Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. - Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. - Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. - Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

We're looking for a GTM Engineer, Operations to own the systems engineering layer of Unstructured's go-to-market function on the RevOps & Data team. In this role, you'll design, build, and maintain the CRM architecture, workflow automation, lead routing/handoff, deal desk processes, integration infrastructure, and sales enablement ops processes that the entire GTM organization runs on. You'll treat these systems like a product you own: scoping solutions, shipping them to production, and iterating based on how the team uses them. This is a high-impact role for someone who thrives at the intersection of RevOps, systems engineering, and AI-assisted development, with deep experience in HubSpot and a track record of building tools that teams actually use. You'll work alongside a GTM Engineer (Growth) focused on prospecting, enrichment, and signal activation, and a Senior Data Analyst who owns our Snowflake lakehouse and BI stack. Small team, big scope. This role is remote (US) with occasional in-person working sessions (travel paid for by Unstructured). What You'll Do - Own and evolve HubSpot CRM architecture: deal stages, pipeline configuration, property management, record automation, and data hygiene at scale. - Build and maintain workflow automation across the full GTM funnel: lead routing, lifecycle stage progression, assignment rules, and sales stage enforcement. - Design and operationalize the Marketing -> BDR -> AE lead -> Solutions implementation handoff, including routing logic, SLAs, and feedback loops. - Own deal desk, CPQ, and quote-to-cash processes, working with sales and BizOps to ensure clean handoffs from signed contract to provisioning to payment made. - Ship custom integrations and tools using AI-assisted development (Claude Code, etc.) that solve real operational problems and run in production. - Support GTM team onboarding and enablement: build onboarding workflows, maintain playbook distribution, and ensure new hires are productive in the stack quickly. - Manage attribution and lead funnel reporting in conjunction with Marketing/Growth to ensure pipeline sources and conversion metrics are accurate. - Conduct build vs. buy analysis for new tooling needs. Not everything needs to be custom-engineered; know when to configure, when to integrate, and when to build. What We're Looking For (Essential Skills) - 4+ years in GTM (revenue/marketing/sales) operations or GTM engineering at a B2B SaaS company. - Deep HubSpot CRM experience, including workflow automation, custom properties, and pipeline management. - Experience building and maintaining workflow automations (HubSpot workflows, n8n, Zapier, or similar). - Proficiency with AI-assisted development tools (Claude Code, Codex, Cursor, etc.). Must have shipped a tool, integration, or automation to production that a team actually uses. - Experience with lead routing (including Marketing to BDR to AE handoff), deal stage management, and sales process design. - Experience with designing system for handoff of accounts from Sales to Solutions for technical implementation - Experience with CPQ, billing integrations, or deal desk operations. - Experience with owning sales enablement processes, such as a GTM team onboarding processes/automations - Ability to run quick build vs. buy analyses: not everything needs to be custom-engineered. - A documentation-heavy mindset with a knack for effective change management Nice-to-Have Skills - Familiarity with Clay for data enrichment. - Experience at a developer-focused or open-source company. - Experience with Enterprise ICPs and complex, multi-stakeholder sales cycles. Why Unstructured - Join a company at the cutting edge of AI + data infrastructure, powering the future of generative AI. - Own the systems engineering layer of GTM at a Series B company. Real ownership, not ticket-taking. - Work on a team that builds and deploys full-stack apps, AI-powered tools, and custom integrations. You'll ship things that matter. - Small team (3 people, 10 functions) = massive scope and direct impact on how the company sells. - You're encouraged to experiment with tools. Freedom to build. - Competitive compensation, equity, and benefits.