Junior Achievement USA

• Lead the development and execution of a national strategy for high net worth and family philanthropy aligned with JA USA’s mission and organizational priorities. • Translate enterprise development goals into actionable philanthropy strategies and donor engagement plans. • Serve as a leader and subject matter expert on development strategy, philanthropic trends, and investment alignment. • Personally manage and steward a portfolio of high-capacity investors and prospects. • Secure significant multi-year and principal gifts, including six-figure and selected seven-figure commitments. • Guide investors toward values-aligned, outcomes-driven philanthropic investments that support strategic organizational initiatives. • Collaborate with the Chief Development Officer and senior leadership on cultivation, solicitation, and stewardship strategies. • Serve as a representative of JA USA with investors and advisors in support of strategic philanthropy objectives. • Establish and implement best practices that enhance investor experience and long-term engagement. • Contribute to department-wide development strategy and national local alignment. • Ensure philanthropy strategies are executed in alignment with JA USA’s federated governance structure.

• Provide Tier II system support to end users, resolving escalated technical and application-related issues • Manage and respond to customer support tickets, ensuring timely and effective resolution • Test system fixes, enhancements, and configuration changes from an end-user perspective • Configure and maintain JA Area data within the Microsoft Dynamics 365 CRM system • Deliver remote training sessions to end users on system functionality and best practices • Partner with Tier I support to troubleshoot and resolve complex issues that require escalation • Document customer needs, workflows, and business processes to support system improvements • Identify recurring issues and contribute to knowledge base articles, documentation, and process enhancements • Collaborate with internal stakeholders to improve system usability and adoption across enterprise platforms • Perform additional duties as assigned.

• The Senior Director, Technical Solutions, will work with the assigned project advocates and leads on the overall delivery of education software. • Understand all education technology needs, manage/balance requests and requirements across these platforms. • Ensure updates and delivery are within scope, schedule, and budget. • Work across the education team, JA USA departments, and JA Areas to ensure the creation and maintenance of solutions are the best for the user. • Address the challenges of a changing market. • Work closely with vendors and JA stakeholders to ensure effective delivery of these solutions, updates, enhancements, and issues. • Use expertise in software delivery to work with various teams to test and deploy the solutions.