• Lead and oversee the daily operations of the USA Commission Department, ensuring all commission-related tasks are executed with accuracy and efficiency. • Supervise the commission statement reconciliation process, including the collection, processing, and input of commission data from various insurance carriers. • Ensure timely and accurate reconciliation of bank deposits, with all payroll submissions to the Finance department completed on designated payroll days. • Manage and monitor the responses of Commissions Administrators to agent inquiries, ensuring that all interactions are timely, accurate, and professional. • Address and resolve escalated agent inquiries promptly, ensuring a high level of service and customer satisfaction. • Collaborate with internal teams to maintain and update the Commissions Department's process manual, ensuring all procedures are documented and followed consistently. • Identify opportunities for process optimization and technological improvements that will enhance operational efficiency and accuracy. • Lead, mentor, and support a team of Commissions Administrators, providing resources, guidance, and development opportunities to enhance individual and team performance. • Monitor and assess team performance throughout the year, providing constructive feedback and applying corrective measures when necessary. • Oversee the onboarding processes for new team members, ensuring that new hires are properly integrated into the team and equipped to perform their roles effectively. • Conduct training sessions for new staff, ensuring they are well-versed in department processes and tools. • Manage team attendance, including tracking vacation and sick days using, ensuring accurate record-keeping. • Lead weekly department meetings to discuss priorities, key updates, and departmental goals. • Ensure that all team members are aligned on expectations and project timelines. • Serve as a key point of contact for the management team, providing regular updates on department progress, team performance, and any potential challenges. • Provide support for any other commissions-related tasks or projects as requested by company leadership or executives. • Collaborate with other departments to ensure that commission processes align with overall company objectives and contribute to operational success.

• Lead end-to-end delivery of customer engagements from scoping through execution and renewal. • Serve as the primary contact for client stakeholders while managing cross-functional teams to ensure on-time, in-scope delivery aligned to business outcomes. • Own engagement plan including scope, timelines, milestones, dependencies, and resources • Coordinate cross-functional teams (Solution Architects, Data Engineers, Product, Support) • Implement delivery governance: RAID logs, status reports, change control, communication plans • Ensure quality project artifacts: charters, SOWs, status decks, runbooks, handover documentation • Identify upsell/cross-sell opportunities with Sales and Customer Success • Define and track value metrics: adoption, performance, time-to-value, business impact

Role Description En Tenpo, estamos buscando a nuestro/a próximo/a "Subgerente Soluciones de Pago". Dentro de la gerencia de riesgos, es quien tendrá la misión de liderar la gestión de soluciones de pago, con un enfoque customer centric, asegurando el cumplimiento regulatorio, impulsando mejoras continuas y supervisando la estrategia de cobranza en el día a día, contribuyendo al cumplimiento del apetito de riesgo y los márgenes de la compañía desde la cobranza. Responsabilidades del cargo - Diseñar, implementar, y monitorear, la estrategia integral de cobranza para los distintos productos financieros ofrecidos, asegurando el cumplimiento de metas y en general el costo de riesgo. - Diseñar, y monitorear el apetito de riesgo de la compañía en la vertical de soluciones de pago, alineado al propósito de corto y largo plazo de la institución. - Trabajar directamente con gerencias de producto, tecnología, entre otras, para un diseño integral de las estrategias, buscando siempre un enfoque cliente en la gestión. - Desafiar constantemente la digitalización de procesos internos y de cara a cliente. - Evaluar y proponer mejoras a los procesos operativos, flujos, políticas ad hoc a la gestión. - Mantener la relación con proveedores externos de cobranza. - Asegurar el cumplimiento de regulaciones, estándares de la industria y políticas internas en todos los procesos de pago. Qualifications - Formación en Ingeniería Civil Industrial, Ingeniería Civil Informática o carrera afín. - Experiencia en industria financiera, en especial productos financieros de banca personas (tarjetas de créditos, créditos de consumo, etc.). - 10 años de experiencia en estrategias de cobranza (distintos tramos de mora, conocimiento de herramientas de mitigación, trabajo con agencias externas, entre otros aspectos). - Experiencia en proyectos de digitalización de la cobranza (automatización, bots, canales digitales, CRM). - Experiencia implementando soluciones como bots, flujos digitales en app/web o herramientas de gestión de clientes. - Experiencia en implementación y/o uso cotidiano de sistemas core de cobranza. - Conocimiento de normativa local. - Nivel de inglés conversacional. Benefits - 📚 Presupuesto anual para autogestionar capacitación. - 👩‍💻 Teletrabajo. - 🎂 Día del cumpleaños libre. - 🧁 Medio día cumpleaños hij@s/padres. - 💃 Viernes cortos (todos los viernes terminamos a las 14 horas). - 🌍 Work from anywhere (¡Trabaja desde donde quieras! Solo recuerda tener una buena conexión a internet). - ✨ Entre muchos otros!!!

• Provides case management and care coordination for designated Health Plan members • Develops a care plan for managing and directing members to appropriate resources, services and programs • Evaluates for comprehensive coordination of care and health services to manage members across the continuum • Creates action plans for members and helps them track toward program graduation • Collaborates with integrated team and partners to provide a seamless exchange of information • Conducts member assessments, identifies gaps and interventions • Coordinates ongoing care with physician and integrated team • May perform authorizations for services as indicated for specialty case management • Utilizes motivational techniques to promote member engagement • Supports a successful self-management of their long-term health status.