Role Description En Tenpo, estamos buscando a nuestro/a próximo/a "Subgerente Soluciones de Pago". Dentro de la gerencia de riesgos, es quien tendrá la misión de liderar la gestión de soluciones de pago, con un enfoque customer centric, asegurando el cumplimiento regulatorio, impulsando mejoras continuas y supervisando la estrategia de cobranza en el día a día, contribuyendo al cumplimiento del apetito de riesgo y los márgenes de la compañía desde la cobranza. Responsabilidades del cargo - Diseñar, implementar, y monitorear, la estrategia integral de cobranza para los distintos productos financieros ofrecidos, asegurando el cumplimiento de metas y en general el costo de riesgo. - Diseñar, y monitorear el apetito de riesgo de la compañía en la vertical de soluciones de pago, alineado al propósito de corto y largo plazo de la institución. - Trabajar directamente con gerencias de producto, tecnología, entre otras, para un diseño integral de las estrategias, buscando siempre un enfoque cliente en la gestión. - Desafiar constantemente la digitalización de procesos internos y de cara a cliente. - Evaluar y proponer mejoras a los procesos operativos, flujos, políticas ad hoc a la gestión. - Mantener la relación con proveedores externos de cobranza. - Asegurar el cumplimiento de regulaciones, estándares de la industria y políticas internas en todos los procesos de pago. Qualifications - Formación en Ingeniería Civil Industrial, Ingeniería Civil Informática o carrera afín. - Experiencia en industria financiera, en especial productos financieros de banca personas (tarjetas de créditos, créditos de consumo, etc.). - 10 años de experiencia en estrategias de cobranza (distintos tramos de mora, conocimiento de herramientas de mitigación, trabajo con agencias externas, entre otros aspectos). - Experiencia en proyectos de digitalización de la cobranza (automatización, bots, canales digitales, CRM). - Experiencia implementando soluciones como bots, flujos digitales en app/web o herramientas de gestión de clientes. - Experiencia en implementación y/o uso cotidiano de sistemas core de cobranza. - Conocimiento de normativa local. - Nivel de inglés conversacional. Benefits - 📚 Presupuesto anual para autogestionar capacitación. - 👩‍💻 Teletrabajo. - 🎂 Día del cumpleaños libre. - 🧁 Medio día cumpleaños hij@s/padres. - 💃 Viernes cortos (todos los viernes terminamos a las 14 horas). - 🌍 Work from anywhere (¡Trabaja desde donde quieras! Solo recuerda tener una buena conexión a internet). - ✨ Entre muchos otros!!!

• Provides case management and care coordination for designated Health Plan members • Develops a care plan for managing and directing members to appropriate resources, services and programs • Evaluates for comprehensive coordination of care and health services to manage members across the continuum • Creates action plans for members and helps them track toward program graduation • Collaborates with integrated team and partners to provide a seamless exchange of information • Conducts member assessments, identifies gaps and interventions • Coordinates ongoing care with physician and integrated team • May perform authorizations for services as indicated for specialty case management • Utilizes motivational techniques to promote member engagement • Supports a successful self-management of their long-term health status.

• Manage assigned deals from initial contracting request through execution • Treat each transaction as a project, with clear next steps, open issues, dependencies, and timing considerations • Keep deals moving by following up with internal stakeholders, organizing inputs, tracking status, and guiding Sales • Identify potential blockers early (e.g., missing terms, unclear scope, nonstandard paper, procurement requirements, approval gaps, or operational commitments) • Surface issues before they become end-of-quarter emergencies • Prepare and tailor contract documents using ELB’s approved templates, including: Subscription agreements, Order forms, SOWs, Amendments, renewals, and related schedules • Assemble complete contract packages, including DPAs, security exhibits, AI terms, and other required attachments • Review customer redlines against ELB-approved positions, fallback language, and contract playbooks • Collaborate with Sales to move opportunities from commercial alignment to signed deals • Support renewals, expansions, and changes in scope

• Deliver principal goals in volume, share, and sales fundamentals (Merchandising, Assortment, Pricing, Shelving) for assigned customers at the lowest possible cost. • Maximize company revenue through brokerage, commissions, and bonuses while overseeing manufacturer expenditures and operating within budget. • Develop and sell strategic Customer Business Plans. Align cross-functional teams—including Sales, Marketing, Technology, and Retail—to execute in-store presence and business objectives. • Serve as the primary contact for principal-specific issues. Build and maintain strong relationships with customers, principals, and trade partners. • Identify and pursue new business opportunities. Demonstrate pioneering skills to expand principal portfolios and drive volume growth. • Manage trade-marketing funds in accordance with company and principal policies. Minimize sales-related deductions and ensure financial accountability. • Coordinate communication between General Managers, principals, and Account Managers. Partner with Retail Sales Managers on major initiatives such as product launches and promotional drives. • Monitor market pricing and competitive activity. Provide timely feedback and insights to principals and internal teams to refine strategies. • Utilize advanced tools (Excel, PowerPoint, RW3, IRI Analyzer) to develop conceptual presentations and improve business outcomes. Demonstrate strong analytical and Category Management skills. • Mentor Business Managers, Account Managers, and Retail Selling Organization members. Share learnings and best practices to build organizational capacity. • Provide actionable feedback to General Managers and principals. Proactively manage personal development and stay current on industry trends and initiatives.