Apply Minds

• Support cruise clients and liaise with suppliers to manage bookings, amendments, and requests • Manage daily client communications via phone and email • Handle amendments across flights, transfers, hotels, and cruise bookings • Review all documentation to ensure accuracy and completeness • Support the Customer Care Manager and Sales Manager with day-to-day activities • Drive customer satisfaction through proactive service and problem-solving • Gather and utilize customer feedback to improve service delivery • Collaborate with Sales, Operations, and Marketing teams to enhance overall customer experience • Assist with website updates and administrative tasks, including billing and document management

• Support backend, cloud, and AI-driven projects • Work independently and build scalable solutions end-to-end

• Develop and execute a partner and channel strategy aligned with overall business objectives in the UK and US markets • Identify target markets, industries, and ideal partner profiles • Design, launch, and manage a structured partner program for channel, alliance, and referral partners • Create clear value propositions, incentive models, and engagement frameworks for partners • Lead partner onboarding processes to ensure readiness and alignment • Provide training, documentation, and ongoing support to enable partner success • Build and maintain strong, long-term partner relationships • Serve as the primary point of contact for partner communications and escalations • Track partner performance, pipeline contribution, and revenue impact • Continuously refine the partner program based on performance data, partner feedback, and market trends