• Manage client relationship and on-time delivery of program objectives • Coordinate and manage program/project status, timelines, and budgets • Act as the primary liaison between the client, business development, and project team • Work closely with laboratory management to ensure project deliverables meet expectations • Negotiate and make real-time decisions with the client • Drive compliance to project management standards across departments • Provide internal consulting on project management issues • Manage contract process and client project contract renewals • Support client inquiries and communications • Manage client expectations and collaboration with Laboratory Operations

• Own and oversee cross-workstream alignment, dependencies, and critical path across the full programme lifecycle. • Define, own, and continuously evolve programme-level artefacts, governance, and reporting to support decision-making and assurance. • Provide clear, insight-led executive reporting to senior client and Valtech leadership, highlighting risks, opportunities, and recommendations. • Own programme assurance, including regular health assessments and proactive intervention. • Shape and mobilise new initiatives and opportunities within the engagement. • Identify and drive improvements to delivery models, team structures, and ways of working. • Act as an escalation point for complex delivery, commercial, or stakeholder challenges. • Ensure delivery outcomes align with strategic client goals and long-term account objectives.

• Own and manage core Customer Success cadences, including QBRs, risk reviews, top deal reviews, and internal planning forums, ensuring consistent structure, clear outputs, and strong follow-through. • Drive end-to-end coordination of key CS meetings and execution moments, including blitz days and cross-functional cadences, ensuring alignment, accountability, and high-quality execution. • Build and maintain the CS operating calendar, including planning cycles, key milestones, and recurring forums, to ensure alignment across teams and visibility into priorities. • Partner with Product, Enablement, and CS leadership to manage the new product release calendar, ensuring readiness, communication, and effective rollout to the field. • Partner closely with Customer Success, Sales, Support, Product, Operations, and Finance to drive clear ownership, communication, and alignment across all core programs. • Track program effectiveness through defined KPIs and feedback loops, and continuously improve cadences to drive better execution and customer outcomes.

• Gestión de proyectos de logística, incluyendo la implementación de WMS. • Coordinar equipos y colaborar con clientes para asegurar la satisfacción del proyecto. • Participar en la recopilación de requisitos y llevar a cabo análisis de brechas. • Supervisar los presupuestos y cronogramas de los proyectos.