Innovate with AI
Technical Program Manager – Service Delivery
Location
Colorado
Posted
78 days ago
Salary
$95K - $105K / year
Seniority
Senior
Job Description
Technical Program Manager – Service Delivery
CoLogix Analytics
• Act as the primary point of contact with the customer for specific deployments ensuring consistent verbal and written communication and alignment with their expectations. • Collaborate with internal teams (construction, design, operations, sales), 3rd party vendors and the customer to deliver high-quality services on schedule and within budget. • Lead end-to-end project management for customer service delivery, including planning, execution, customer fit-out and close-out phases. • Ensure that all customer changes are assessed for cost and schedule impact including seeking appropriate approvals as required. • Ensure that all customer changes are recorded, tracked, approved and progressed. • Proactively identify potential project risks and issues, developing and implementing mitigation strategies. • Continuously monitor project performance, providing updates to customers and internal stakeholders through regular status reports. • Ensure all deliverables meet customer requirements. • Build and maintain strong customer relationships, ensuring satisfaction and driving opportunities for future engagements. • Understand customer delivery contractual obligations and manage delivery to avoid/minimize any contractual risk
Job Requirements
- Bachelor’s degree in business, Engineering, or a related field, or equivalent experience
- 5+ years of experience in one or a combination of technical project management, construction or service delivery, preferably in the data center, telecom, IT services, or infrastructure sectors
- Demonstrated experience managing cross-functional teams and 3rd party vendors
- Strong understanding of data center services, infrastructure, and delivery processes
- Exceptional customer communication and interpersonal skills, with a proven ability to build trust and manage expectations
- Ability to manage multiple projects simultaneously and thrive in a fast-paced, dynamic environment
- Problem-solving mindset with a strong focus on delivering results
- Experience in project management tools preferred (e.g., MS Project or similar)
- PMP or other project management certifications preferred
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