Role Description Popmenu is looking for a Junior Salesforce Administrator who will provide user support and problem resolution for 200+ users. The ideal candidate is detail-oriented and has a passion for Salesforce users’ adoption of and experience with the platform. You will have the chance to play a vital role within the RevOps team that will be felt across the organization. - Owning the Data: - Manage user provisioning, deactivation, and data reassignments. - Create documentation around internal business processes. - Develop “clean room” reports and dashboards. - Execute data clean up through list importation. - Driving Change: - Provide support to the Salesforce team in various change tasks, including Page Layouts and Field Creations. - Perform User Acceptance Testing and Research. - Conduct Data Corrections and Permission Changes. - Provide feedback. - Being An Ambassador: - Assist with user questions and share best practices. - Contribute to a positive Salesforce experience across the team. - Consistently raise the bar in the way the organization leverages Salesforce. Qualifications - 1-3 full years of Salesforce Lightning experience. - Extensive Excel knowledge. - Salesforce Admin Certified preferred. Requirements - Self-Starter: Balancing attention to detail with time management. - Enjoy working in a fast-paced environment where objectives might shift. - Problem Solver: Strive to find solutions to daily challenges. - Eager to learn new tools on the fly. - Growth Mindset: Interest in learning and using Salesloft, Pardot (Account Engagement), LeanData, and PandaDoc.

Role Description The Business Systems Analyst - Salesforce (Service/Experience Cloud) shall be responsible for delivering projects and platform changes, acting as business & technology subject matter expert and providing guidance and support. The role of Business Systems Analyst will reside in Manila, Philippines. This role will report directly to the IT Manager for the Asia Pacific region working North America hours in eastern time. What you’ll get to do - Prepare, Design, Build, Test and Deliver Salesforce projects and enhancements - Provide timely support to Salesforce support team - Maintain Salesforce knowledge base and communicate changes to appropriate stakeholders (Support team, business etc.) - Provide consulting and support best practices around the utilization of Salesforce platform - Manage relationships with business teams including managing & leading projects - Assess risks and impacts on existing systems as new functions are added - Identify potential technical problems or design flaws so that preventive action can be taken - Support user acceptance testing processes to ensure that requirements are fully satisfied - Create and deliver application demos to various internal/external stakeholders with varying levels of product knowledge Qualifications - A Bachelor’s Degree in Computer Science, Engineering or Business - 5+ years of experience as a Business Analyst or equivalent with experience working in Service Cloud and Experience Cloud - Good experience and expertise in Salesforce configuration, automation especially Flows - Salesforce certification is preferred - Computer literate and proficient in standard office applications Word, Excel and Outlook - Strong problem solving, data and software application skills Benefits - Excellent time away from work programs - Comprehensive wellness initiatives - Recognition through competitive pay and benefits - Opportunities for personal and professional growth - Commitment to community impact, including volunteer days and charity initiatives Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

• Gather client’s business requirements and transform these into technical requirements for Salesforce design • Leverage Salesforce best practices to minimize the need for custom development • Write technical documentation for clients outlining standard operating procedures • Effectively migrate and implement Salesforce for new organizations • Develop relationships with clients and confidently demonstrate business process expertise when advising client executives and stakeholders

Description Please note: This role is contingent upon contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. Title: Salesforce Administrator & Release Engineer The Work: ICF seeks an experienced Salesforce System Administrator and Release Engineer to support a Salesforce implementation project for the US Department of Homeland Security (DHS). The project involves deploying a mission-critical application leveraging Salesforce’s Public Sector Solutions, integrated with 3rd party systems, and built using Agile methodology. Job Location: Remote work is authorized. Must support US Eastern time zone working hours. What You Will Do: - Help configure and maintain the Salesforce application built on the Salesforce Government Cloud platform, ensuring optimal performance, security, and compliance with DoD and federal standards. - Manage user accounts, roles, permissions, profiles, sharing rules, and security settings to support project requirements. - Customize Salesforce using its native low-code/no-code tools to implement workflows, page layouts, Experience Cloud sites, reports, dashboards, and other system features. - Oversee release management processes, including setting up the CI/CD pipeline, scheduling, and executing software releases using DevOps best practices. - Coordinate with development teams to deploy updates, patches, and new features, ensuring minimal disruption to system operations. - Support data migration from the legacy system, including data validation, cleansing, and importing into Salesforce. - Create and maintain technical documentation for system configurations, release processes, and project deliverables. - Monitor system performance, troubleshoot issues, and implement enhancements to ensure long-term system reliability. - Support gate reviews for system lifecycle checkpoints, ensuring all deliverables meet DHS standards. What You Will Bring With You: - Active Salesforce Administrator certification. - 3+ years as a Salesforce Administrator for large production orgs. - 3+ years of hands-on experience in DevOps practices, including software release management, version control, and deployment automation (e.g., using tools like Git, Jenkins, or Salesforce DX). - Candidate must have a Public Trust or an Active Secret clearance. - U.S. Citizenship is required due to federal contract requirements. - Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. - Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years. What We Would Like You To Bring With You: - Salesforce Advanced Administrator certification or other technical Salesforce certifications. - Demonstrated proficiency in Salesforce configuration (e.g., flows, Community Sites, custom objects, fields, validation rules, etc.) and org administration (SSO, email relay, internal & external user administration, AppExchange package management, etc.) - Experience with data migration tools (e.g., Data Loader, Salesforce Data Import Wizard) and integration processes. - Understanding of DoD and federal government security standards and experience supporting ATO processes. - Experience administering OmniStudio components (Flex Cards, OmniScripts, Integration Procedures, etc.) - Familiarity with Salesforce Public Sector Solutions components. - Experience with Salesforce Government Cloud implementations for federal clients, particularly DHS or DoD. - Prior involvement in data migration projects from legacy systems to cloud platforms. - Prior experience implementing or administering DevOps tools including code repositories, scripted actions, automated code scans, etc. - Prior experience delivering user training or creating technical documentation. Professional Skills: - Highly effective analytical and problem-solving capabilities. - Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables. - Excellent communication and interpersonal skills to interface effectively with team members and federal clients. - Organized, detailed oriented and able to prioritize and multi-task. #icfsalesforce #Li-cc1 #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00 Nationwide Remote Office (US99)