• Serve as primary client contact: Act as the main point of contact for assigned clients, responding promptly to inquiries and providing creative solutions that meet client needs. • Monitor service delivery: Track and manage service levels to ensure timely issue resolution, compliance, and adherence to contractual commitments. • Prepare client reporting: Develop and deliver standard and custom client reports covering claims, utilization, and other key metrics for client review. • Coordinate internal resources: Partner with cross-functional teams across claims, eligibility, and compliance to meet client needs and deliver seamless service. • Support strategic initiatives: Assist with renewals, plan changes, and strategic initiatives while supporting delivery of QBRs and renewal processes. • Maintain documentation: Keep accurate client records, communication logs, and CRM system entries to ensure continuity and accountability. • Escalate appropriately: Identify and escalate complex issues to Strategic Account Executive or Director when client needs exceed standard resolution pathways. • Support client onboarding: Assist with new client onboarding and internal system setup to ensure smooth transitions. • Stay regulatory-informed: Maintain knowledge of regulatory issues affecting benefit plans and proactively update clients when requirements change. • Develop product expertise: Build thorough knowledge of Personify Health benefit-related products through ongoing training and product updates.

• Own complex client service delivery: Manage day-to-day service for high-priority and complex existing accounts, ensuring superior service delivery and proactive issue resolution. • Monitor and strategize proactively: Track performance metrics, identify potential service issues or trends early, and develop engagement strategies in collaboration with Strategic Account Executives. • Lead client relationships: Maintain comprehensive knowledge of client expectations and goals to effectively present information, respond to questions, and follow up on inquiries with authority. • Drive client meetings: Lead client meetings and present performance data, reports, and strategic recommendations that demonstrate value and identify opportunities. • Partner on implementation: Collaborate with Implementation team to ensure successful onboarding for new clients transitioning into your portfolio. • Serve as client advocate: Act as customer advocate within Personify Health, partnering with internal departments to develop, implement, and drive strategies that meet requirements and enhance offerings. • Collaborate strategically: Work closely with Strategic Account Executive on strategic planning, growth opportunities, and year-round client program plans. • Mentor team members: Guide and support junior Account Managers, serving as knowledge resource and helping build their capabilities. • Manage escalations: Handle complex escalations and serve as liaison between clients, internal departments, and leadership for issue resolution. • Maintain client management systems: Keep internal tools current (Gainsight, Salesforce, Confluence, Jira) and serve as subject matter expert responsible for training clients on tool utilization. • Coordinate cross-functionally: Partner with project management, configuration teams, business analysts, and other personnel to ensure timely and successful delivery of all program components. • Drive continuous improvement: Contribute to ongoing enhancement of account management processes while documenting and acting on client feedback.

• Manage and grow relationships of participating fitness locations within Tivity’s Medicare and commercial networks • Serve as the primary commercial contact for partner locations, ensuring partners understand program value, remain engaged in the network and expand their participation • Drive retention, partner satisfaction, and network growth by acting as a trusted advisor to partners and aligning their business goals with Tivity’s programs • Develop and maintain strong relationships with owners, executives, operators, and regional leaders across the partner network • Drive partner retention and engagement through proactive outreach and business reviews • Identify opportunities to expand partner participation across additional locations or services • Analyze partner performance metrics (utilization, CpV, AVPP, revenue) and recommend growth and retention • Act as the voice of the partner within Tivity, by collaborating with operations, product, support, sales and client relations teams • Support partner marketing and promotional initiatives to increase program adoption • Monitor industry trends and competitive dynamics affecting Tivity programs and partner businesses • Supports other initiatives, projects and activities related to the partner network’s business objectives

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Account Management, Travel Overview We are seeking a Director, Account Management - Travel Vertical to lead strategic relationships with some of the world's most prominent travel companies. This role is responsible for driving revenue growth, expanding partnerships, and positioning our payments, security, and data solutions as critical enablers of client success. This is a senior, customer facing role requiring direct engagement with C-level executives, ownership of complex account strategies, and close collaboration across internal teams. The position involves travel and offers the opportunity to build long term partnerships with marquee players across the travel ecosystem. Role • Own a portfolio of top-tier travel relationships, with accountability for revenue growth and long-term partnership value.• Develop and execute multi-year account strategies, engaging senior and C-level stakeholders with a consultative approach.• Identify client needs and expand adoption of payments, fraud, cybersecurity, and data solutions.• Lead annual planning and QBRs, aligning client priorities with commercial outcomes.• Partner cross-functionally (product, services, risk, analytics, legal) to deliver integrated solutions. All About You • Proven experience in payments account management or consultative sales, ideally within or adjacent to travel.• Track record managing large, complex, executive-level client relationships.• Strong commercial and analytical acumen - comfortable owning account strategy and economics.• Executive presence with the ability to influence, advise, and challenge senior stakeholders.• Collaborative, self-directed, and effective in a matrixed environment.• Willing to travel as needed to support client engagement. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $158,000 - $253,000 USD Arlington, Virginia: $158,000 - $253,000 USD Boston, Massachusetts: $158,000 - $253,000 USD Remote - Florida: $137,000 - $220,000 USD Washington, District of Columbia: $158,000 - $253,000 USD Job Posting Window Posting windows may change based on the volume of applications received and business necessity. Candidates are encouraged to apply expeditiously.