Position Overview: The VP of Operations and Growth will be responsible for directing, administering and coordinating the operations and growth of HouseMaster in support of the policies, goals and objectives established by the President. Primary Responsibilities: - Support the President in the development, operation, promotion and growth of the Company’s business and brand. - Assist the President in the execution of short term and long-range plans and budgets for the concept based on corporate goals and growth objectives. - Develop and implement procedures and tools to promote communication and adequate information flow between the Company and its franchisees. Consistent communications to the franchise owners on system updates, upcoming events and other relevant information is required. - Establish operating policies consistent with broad policies and objectives of the Company and ensure their execution. Develop and enhance the uniqueness of the “brand” or “system”. Regularly and systematically evaluate the results of overall operations, and of the franchisees’ businesses, and report the results to the President. - Hire, develop, oversee and manage a team of Sure Start and Franchise Business Coaches under a culture of accountability, so they understand and execute their responsibilities correctly. Manage other support personnel as may be assigned by the President. Provide this support team with consistent communication on upcoming events, systems updates and other relevant information. - Work with the Franchise Business Coaches in monitoring the franchisees’ financial performance and health on a regular basis, ensuring franchisee compliance with annual budget and P&L submission. This would include helping them to develop financial budgets and operating plans on an annual basis. - Assist the Franchise Business Coaches in working with and supporting the franchisees as necessary. - Top Tier Franchise Owners Performance: Maintain a Book of Business consisting of the top producing franchise owners to include coaching, goal setting, monitoring progress, and providing sales support. Track and manage Week-over-Week (WoW), Month-over-Month (MoM), and Year-over-Year (YoY) franchise Book of Business trends. Ensure top-tier coaching and tracking for Top franchisees to drive system benchmarks and growth. - Lead, guide and maintain an understanding of sales strategy, marketing execution, and systems integration to elevate the performance of the HouseMaster network. Critical focus will include HouseMaster’s sales process and execution across the network to grow system sales. Collaborate with franchisees, corporate stakeholders, and the Neighborly analytics and IT teams to deliver insights, implement digital tools, and ensure consistent data alignment. This position is pivotal in enhancing brand visibility, supporting franchise growth, and maintaining a culture rooted in the Guiding Principles and Code of Values. - Drive year-over-year same store sales growth by providing strong sales programs, sales systems and training, and leadership throughout the franchise system. Sales training for both Business Owners and their Teams. - Establish and meet sales goal(s) for national and regional sales. - Develop and implement sales procedures, reporting and tracking tools to promote communication and adequate information flow between the Company and its franchise owners. Assist and organize regional meetings, Franchise Business Coaches meetings and other staff training sessions. Support the annual Neighborly Reunion and encourage the franchisees’ attendance and participation. - Work closely in collaboration with HMS Marketing Manager to ensure alignment between the operations and marketing departments’ tactics in support of HMSs strategic initiatives. - Evaluate and develop new service and product offerings in collaboration with the HMS’s Director of Systems to assist the President in charting the strategic direction of HouseMaster - Perform other duties as required. These duties may include assignments in job classification other than their own. Required Attributes: - Leadership oriented personality and the ability to effectively motivate subordinates to meet or exceed performance standards. - Communicate clearly and precisely in verbal and written forms to employees, current and prospective customers. - Personality and behavior characteristics that provide an even-handed approach to problem resolution. - The desire and ability to organize the basic elements of projects and direct their overall successful execution. - Ability to build and implement a strategically aligned sales/business development system for Franchise Owners to execute on a local level. - Team oriented. Be able to accept and respond to suggestions and criticisms in an amicable manner - Ability to read, analyze and interpret profit and loss statements, balance sheets and basic business law. - Ability to lift 25lbs on occasion. Education & Experience: Education: Bachelor’s degree (B.A.) for a four-year college or university Experience: - A minimum of five (5) plus years of relevant business, franchising and/or home inspection experience, which provides the necessary skills, knowledge and abilities - Experience with CRM/Operating systems preferred Brand: HMS House Master

Position Overview: The VP of Operations and Growth will be responsible for directing, administering and coordinating the operations and growth of HouseMaster in support of the policies, goals and objectives established by the President. Primary Responsibilities: - Support the President in the development, operation, promotion and growth of the Company’s business and brand. - Assist the President in the execution of short term and long-range plans and budgets for the concept based on corporate goals and growth objectives. - Develop and implement procedures and tools to promote communication and adequate information flow between the Company and its franchisees. Consistent communications to the franchise owners on system updates, upcoming events and other relevant information is required. - Establish operating policies consistent with broad policies and objectives of the Company and ensure their execution. Develop and enhance the uniqueness of the “brand” or “system”. Regularly and systematically evaluate the results of overall operations, and of the franchisees’ businesses, and report the results to the President. - Hire, develop, oversee and manage a team of Sure Start and Franchise Business Coaches under a culture of accountability, so they understand and execute their responsibilities correctly. Manage other support personnel as may be assigned by the President. Provide this support team with consistent communication on upcoming events, systems updates and other relevant information. - Work with the Franchise Business Coaches in monitoring the franchisees’ financial performance and health on a regular basis, ensuring franchisee compliance with annual budget and P&L submission. This would include helping them to develop financial budgets and operating plans on an annual basis. - Assist the Franchise Business Coaches in working with and supporting the franchisees as necessary. - Top Tier Franchise Owners Performance: Maintain a Book of Business consisting of the top producing franchise owners to include coaching, goal setting, monitoring progress, and providing sales support. Track and manage Week-over-Week (WoW), Month-over-Month (MoM), and Year-over-Year (YoY) franchise Book of Business trends. Ensure top-tier coaching and tracking for Top franchisees to drive system benchmarks and growth. - Lead, guide and maintain an understanding of sales strategy, marketing execution, and systems integration to elevate the performance of the HouseMaster network. Critical focus will include HouseMaster’s sales process and execution across the network to grow system sales. Collaborate with franchisees, corporate stakeholders, and the Neighborly analytics and IT teams to deliver insights, implement digital tools, and ensure consistent data alignment. This position is pivotal in enhancing brand visibility, supporting franchise growth, and maintaining a culture rooted in the Guiding Principles and Code of Values. - Drive year-over-year same store sales growth by providing strong sales programs, sales systems and training, and leadership throughout the franchise system. Sales training for both Business Owners and their Teams. - Establish and meet sales goal(s) for national and regional sales. - Develop and implement sales procedures, reporting and tracking tools to promote communication and adequate information flow between the Company and its franchise owners. Assist and organize regional meetings, Franchise Business Coaches meetings and other staff training sessions. Support the annual Neighborly Reunion and encourage the franchisees’ attendance and participation. - Work closely in collaboration with HMS Marketing Manager to ensure alignment between the operations and marketing departments’ tactics in support of HMSs strategic initiatives. - Evaluate and develop new service and product offerings in collaboration with the HMS’s Director of Systems to assist the President in charting the strategic direction of HouseMaster - Perform other duties as required. These duties may include assignments in job classification other than their own. Required Attributes: - Leadership oriented personality and the ability to effectively motivate subordinates to meet or exceed performance standards. - Communicate clearly and precisely in verbal and written forms to employees, current and prospective customers. - Personality and behavior characteristics that provide an even-handed approach to problem resolution. - The desire and ability to organize the basic elements of projects and direct their overall successful execution. - Ability to build and implement a strategically aligned sales/business development system for Franchise Owners to execute on a local level. - Team oriented. Be able to accept and respond to suggestions and criticisms in an amicable manner - Ability to read, analyze and interpret profit and loss statements, balance sheets and basic business law. - Ability to lift 25lbs on occasion. Education & Experience: Education: Bachelor’s degree (B.A.) for a four-year college or university Experience: - A minimum of five (5) plus years of relevant business, franchising and/or home inspection experience, which provides the necessary skills, knowledge and abilities - Experience with CRM/Operating systems preferred Brand: HMS House Master

TCM Bank is in Tampa, FL. This is a remote opportunity. If living outside of the area, travel expectations would be at least 4 times (overnight travel) per year. Qualified candidates located in the states where we do business will be considered: AL, AZ, DC, FL, GA, IA, KY, MA, MI, MD, MO, NE, NC, OH, PA, SC, TX, & VA. SUMMARY: The Vice President, Client Platform Enablement is a senior operations and platform executive responsible for leading client onboarding, credit card program launches, portfolio acquisitions and conversions, and processor/platform management. This role serves as the accountable executive for all new agent implementations, acquired portfolio integrations, and processor-related change initiatives. The VP leads cross-functional execution across Operations, Business Development, Client Relations, Relationship Managers, Product, Technology, Risk, Marketing, Finance, and external processing partners to ensure seamless client onboarding and scalable platform performance. The role oversees the Strategic Business Unit (SBU), which governs processor platform management, configuration oversight, change control, and platform release coordination. This executive reports to the SVP, Operations, and leads a multi-disciplinary team spanning Implementation & Conversion Management and platform operations. DUTIES & RESPONSIBILITIES: 1. Enterprise Implementations & Client Onboarding - Lead end-to-end onboarding of new agents and credit card program launches. - Oversee processor setup, configuration, and custom implementation requirements. - Ensure readiness across servicing, fraud, disputes, loyalty, digital, and reporting functions. - Standardize implementation frameworks, playbooks, and SLAs. - Drive onboarding cycle-time reduction and implementation qualitative metrics. 2. Portfolio Acquisitions & Conversions - Accountable executive for acquired portfolio integrations. - Lead conversion strategy, execution governance, and cross-functional readiness. - Manage internal communications, escalation pathways, and executive reporting. - Oversee processor conversion timelines and testing validation. - Ensure minimal disruption to cardholders and agent partners. 3. Strategic Business Unit (Platform) - Own processor relationship for implementation and configuration. - Govern platform updates, change control, and release management alignment. - Manage custom build requirements and platform enhancements. - Lead enterprise prioritization of Core platform initiatives. - Ensure operational scalability and modernization readiness. 4. Processor & Vendor Management - Serve as executive liaison to core processor (e.g., Fiserv/FIS). - Oversee implementation contracts, platform SLAs, and custom configuration governance. - Coordinate acquisition-related processor transitions and extensions. 5. Platform Analysis - Build relevant performance dashboards across the portfolio - Establish enterprise KPIs and OKRs for platform related changes - Provide insight for strategy/testing - Improves spend, retention, and card preference - Enhances partner bank value proposition 6. Leadership & Team Management - Oversee all aspects of operationally onboarding new agent banks; this includes creation of loan sources, Visa/MC licensing, Agent Portal configuration, and platform builds of new agents, products, and plastics. - Conduct agent onboarding phone calls and training sessions. - Maintains comprehensive knowledge of TCM products, platforms, and services. - Troubleshoots cardholder problems, identifies root cause, and leverages available tools/resources to resolve. - Oversee User Acceptance Testing for all related TCM projects, updates, and rollouts. - Provides operational support to other business units as needed (Client Relations, Accounting, Risk, Credit and Collections). - Performs other related duties as assigned. - Lead Client Onboarding and Strategic Business Unit teams. - Build enterprise implementation discipline and PMO like rigor. - Develop succession planning and talent pipelines. - Establish KPI dashboards tied to growth, efficiency, and execution quality. Key Performance Indicators - Start Up and Conversion Implementation cycle time reduction - Conversion execution accuracy & post-conversion defect rate - Agent onboarding satisfaction scores - Platform release stability metrics - Acquisition integration timelines vs. plan - Processor change governance compliance - Cost-to-implement per new program QUALIFICATIONS: - Bachelors Degree required, Masters Degree preferred, or equivalent experience. - 13+ years in card issuing, financial services operations, or payments. - Deep experience with processor platforms (Fiserv, FIS, TSYS, etc.). - Demonstrated leadership of portfolio acquisitions and large-scale conversions. - Enterprise program management and change governance experience. - Strong executive communication and cross-functional influence. - Experience leading direct and indirect teams & FTE’s across implementation and platform functions. TCM Bank, N.A. embraces the diversity of its applicants and employees and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by applicable law. The actual compensation offered to the candidate will be finalized at the offer and may be above or below the posted range due to skill level, experience, industry-specific knowledge, education/certifications, etc. The offer rate represents one component of TCM Bank's total compensation package. Employees will also receive several benefits as listed below. Other compensation for this position may include bonus eligibility in the TCM Bank Annual Bonus Plan. Benefits Offered: - Competitive medical, dental and vision benefits - 401(k) and Roth 401(k) retirement plans with company match - Flexible spending accounts (medical and dependent care) - Company-paid parental leave - Educational assistance - Company-paid continuing education credits - Paid employee assistance program - 12 paid holidays, including (3) Paid Employee Appreciation days each year, (2) Celebrate You Days for your Birthday & Anniversary, and company events. (More than your average company!) - Multiple time-off options for vacation, volunteering, or caring for yourself or loved ones. TCM Bank is in Tampa, FL. This is a remote opportunity. If living outside of the area, travel expectations would be at least 4 times (overnight travel) per year. Qualified candidates located in the states where we do business will be considered: AL, AZ, DC, FL, GA, IA, KY, MA, MI, MD, MO, NE, NC, OH, PA, SC, TX, & VA or will be willing to relocate (TCM does not provide relocation). No sponsorships available for this position. Principals Only. No Agencies Please.

• Lead and manage the overall health of a portfolio of clients to deliver outstanding retention, satisfaction, and long-term partnerships • Hire, develop, and retain high-performing team members who reflect and reinforce bswift’s core values • Set clear expectations and lead the team to achieve individual, team, and company goals • Forecast and manage staffing levels and associated expenses to ensure operational efficiency • Continuously evaluate and refine operational practices to improve service delivery and scalability • Lead governance for overall client relationships while ensuring expectations are consistently met or exceeded • Build and maintain strong executive-level client relationships through ongoing governance and direct engagement across the full client portfolio • Coordinate cross-functionally with bswift call center, COBRA/FSA, and billing teams to ensure seamless client service • Directly manage one or more key client relationships while maintaining governance oversight across all assigned clients • Actively participate as a member of the Sales & Service Leadership Team • Support product development and quality assurance initiatives as needed • Assist with sales and marketing efforts, including client retention and growth initiatives, as required