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bswift logo
bswift

Helping companies be ready for all their benefits needs, today and tomorrow.

VP, Service Delivery

Vice PresidentVice PresidentFull TimeRemoteLeadTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

79 days ago

Salary

$150K - $180K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

VP, Service Delivery

bswift

• Lead and manage the overall health of a portfolio of clients to deliver outstanding retention, satisfaction, and long-term partnerships • Hire, develop, and retain high-performing team members who reflect and reinforce bswift’s core values • Set clear expectations and lead the team to achieve individual, team, and company goals • Forecast and manage staffing levels and associated expenses to ensure operational efficiency • Continuously evaluate and refine operational practices to improve service delivery and scalability • Lead governance for overall client relationships while ensuring expectations are consistently met or exceeded • Build and maintain strong executive-level client relationships through ongoing governance and direct engagement across the full client portfolio • Coordinate cross-functionally with bswift call center, COBRA/FSA, and billing teams to ensure seamless client service • Directly manage one or more key client relationships while maintaining governance oversight across all assigned clients • Actively participate as a member of the Sales & Service Leadership Team • Support product development and quality assurance initiatives as needed • Assist with sales and marketing efforts, including client retention and growth initiatives, as required

Job Requirements

  • 10+ years of experience managing client relationships within the benefits administration industry
  • 10+ years of experience consulting with clients and developing employee benefit strategies
  • Deep knowledge of employee benefits and related technology solutions
  • Significant experience managing health & welfare client relationships
  • Strong people leadership and team development skills
  • Demonstrated ability to coach and equip others to solve complex problems efficiently
  • Strong customer service orientation with a focus on delivering exceptional client experiences
  • Excellent verbal and written communication skills
  • Willingness to work nights and weekends when necessary
  • Willingness to travel up to 20% of the work week, including weekends when required
  • Bachelor’s degree (B.A. or B.S.) required

Benefits

  • Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
  • Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
  • Remote first, Office friendly environment! No time to commute? No problem!
  • Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
  • Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
  • Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
  • Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

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