TCM Bank is in Tampa, FL. This is a remote opportunity. If living outside of the area, travel expectations would be at least 4 times (overnight travel) per year. Qualified candidates located in the states where we do business will be considered: AL, AZ, DC, FL, GA, IA, KY, MA, MI, MD, MO, NE, NC, OH, PA, SC, TX, & VA. SUMMARY: The Vice President, Client Platform Enablement is a senior operations and platform executive responsible for leading client onboarding, credit card program launches, portfolio acquisitions and conversions, and processor/platform management. This role serves as the accountable executive for all new agent implementations, acquired portfolio integrations, and processor-related change initiatives. The VP leads cross-functional execution across Operations, Business Development, Client Relations, Relationship Managers, Product, Technology, Risk, Marketing, Finance, and external processing partners to ensure seamless client onboarding and scalable platform performance. The role oversees the Strategic Business Unit (SBU), which governs processor platform management, configuration oversight, change control, and platform release coordination. This executive reports to the SVP, Operations, and leads a multi-disciplinary team spanning Implementation & Conversion Management and platform operations. DUTIES & RESPONSIBILITIES: 1. Enterprise Implementations & Client Onboarding - Lead end-to-end onboarding of new agents and credit card program launches. - Oversee processor setup, configuration, and custom implementation requirements. - Ensure readiness across servicing, fraud, disputes, loyalty, digital, and reporting functions. - Standardize implementation frameworks, playbooks, and SLAs. - Drive onboarding cycle-time reduction and implementation qualitative metrics. 2. Portfolio Acquisitions & Conversions - Accountable executive for acquired portfolio integrations. - Lead conversion strategy, execution governance, and cross-functional readiness. - Manage internal communications, escalation pathways, and executive reporting. - Oversee processor conversion timelines and testing validation. - Ensure minimal disruption to cardholders and agent partners. 3. Strategic Business Unit (Platform) - Own processor relationship for implementation and configuration. - Govern platform updates, change control, and release management alignment. - Manage custom build requirements and platform enhancements. - Lead enterprise prioritization of Core platform initiatives. - Ensure operational scalability and modernization readiness. 4. Processor & Vendor Management - Serve as executive liaison to core processor (e.g., Fiserv/FIS). - Oversee implementation contracts, platform SLAs, and custom configuration governance. - Coordinate acquisition-related processor transitions and extensions. 5. Platform Analysis - Build relevant performance dashboards across the portfolio - Establish enterprise KPIs and OKRs for platform related changes - Provide insight for strategy/testing - Improves spend, retention, and card preference - Enhances partner bank value proposition 6. Leadership & Team Management - Oversee all aspects of operationally onboarding new agent banks; this includes creation of loan sources, Visa/MC licensing, Agent Portal configuration, and platform builds of new agents, products, and plastics. - Conduct agent onboarding phone calls and training sessions. - Maintains comprehensive knowledge of TCM products, platforms, and services. - Troubleshoots cardholder problems, identifies root cause, and leverages available tools/resources to resolve. - Oversee User Acceptance Testing for all related TCM projects, updates, and rollouts. - Provides operational support to other business units as needed (Client Relations, Accounting, Risk, Credit and Collections). - Performs other related duties as assigned. - Lead Client Onboarding and Strategic Business Unit teams. - Build enterprise implementation discipline and PMO like rigor. - Develop succession planning and talent pipelines. - Establish KPI dashboards tied to growth, efficiency, and execution quality. Key Performance Indicators - Start Up and Conversion Implementation cycle time reduction - Conversion execution accuracy & post-conversion defect rate - Agent onboarding satisfaction scores - Platform release stability metrics - Acquisition integration timelines vs. plan - Processor change governance compliance - Cost-to-implement per new program QUALIFICATIONS: - Bachelors Degree required, Masters Degree preferred, or equivalent experience. - 13+ years in card issuing, financial services operations, or payments. - Deep experience with processor platforms (Fiserv, FIS, TSYS, etc.). - Demonstrated leadership of portfolio acquisitions and large-scale conversions. - Enterprise program management and change governance experience. - Strong executive communication and cross-functional influence. - Experience leading direct and indirect teams & FTE’s across implementation and platform functions. TCM Bank, N.A. embraces the diversity of its applicants and employees and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by applicable law. The actual compensation offered to the candidate will be finalized at the offer and may be above or below the posted range due to skill level, experience, industry-specific knowledge, education/certifications, etc. The offer rate represents one component of TCM Bank's total compensation package. Employees will also receive several benefits as listed below. Other compensation for this position may include bonus eligibility in the TCM Bank Annual Bonus Plan. Benefits Offered: - Competitive medical, dental and vision benefits - 401(k) and Roth 401(k) retirement plans with company match - Flexible spending accounts (medical and dependent care) - Company-paid parental leave - Educational assistance - Company-paid continuing education credits - Paid employee assistance program - 12 paid holidays, including (3) Paid Employee Appreciation days each year, (2) Celebrate You Days for your Birthday & Anniversary, and company events. (More than your average company!) - Multiple time-off options for vacation, volunteering, or caring for yourself or loved ones. TCM Bank is in Tampa, FL. This is a remote opportunity. If living outside of the area, travel expectations would be at least 4 times (overnight travel) per year. Qualified candidates located in the states where we do business will be considered: AL, AZ, DC, FL, GA, IA, KY, MA, MI, MD, MO, NE, NC, OH, PA, SC, TX, & VA or will be willing to relocate (TCM does not provide relocation). No sponsorships available for this position. Principals Only. No Agencies Please.

• Lead and manage the overall health of a portfolio of clients to deliver outstanding retention, satisfaction, and long-term partnerships • Hire, develop, and retain high-performing team members who reflect and reinforce bswift’s core values • Set clear expectations and lead the team to achieve individual, team, and company goals • Forecast and manage staffing levels and associated expenses to ensure operational efficiency • Continuously evaluate and refine operational practices to improve service delivery and scalability • Lead governance for overall client relationships while ensuring expectations are consistently met or exceeded • Build and maintain strong executive-level client relationships through ongoing governance and direct engagement across the full client portfolio • Coordinate cross-functionally with bswift call center, COBRA/FSA, and billing teams to ensure seamless client service • Directly manage one or more key client relationships while maintaining governance oversight across all assigned clients • Actively participate as a member of the Sales & Service Leadership Team • Support product development and quality assurance initiatives as needed • Assist with sales and marketing efforts, including client retention and growth initiatives, as required

Role Description The Vice President of Strategic Operations is responsible for driving initiatives that reduce healthcare utilization while enhancing member care and experience. This position will work closely with all functional areas in the business to instill operational rigor throughout the operations so that we meet the requirements of our health plan partners. The individual will be responsible for maximizing the bonuses we receive from health plans through relentless drive to improve the way we deliver and report on care. Key Responsibilities - Instill and Drive Member-Centric Workflows: - Lead the design and implementation of workflows that prioritize member outcomes through collaboration throughout the organization. - Ensure that strategies align with the organization’s member-centered focus, maintaining the highest standards of member care, safety, and satisfaction. - Develop measures to ensure compliance outcomes are being met and company maximizes customer bonus opportunities. - Implementation Project Management: - Partner with the CFO, Clinical team, and CGO to ensure new initiatives optimize operational efficiency, support financial sustainability, and align with long-term strategic objectives. - Drive cost savings, enhance profitability, design new workflows, and support the execution of identified growth opportunities. - Collaborate with the business development team to project manage new customer implementations through operating, reporting, and technology lens from deal iteration through 90-day post launch. - Ensure operations team understands contract terms and measurement criteria. - Process Optimization: - Collaborate with all functional areas to identify inefficiencies, implement streamlined workflows, and drive continuous improvement projects. - Monitor the outcomes of these initiatives, adjusting as needed to ensure alignment with our values, improve care quality, elevate member experience, and deliver financial results. - Focus on refining processes to support long-term organizational objectives and operational goals. - Training and Support: - Collaborate with Learning and Development, Clinical and Quality teams to ensure that company employees effectively adopt new processes, tools, and strategies. - Support development and delivery of training programs that equip teams with the knowledge and skills necessary to implement new initiatives. - Foster a culture of continuous learning by ensuring that team members have the resources, support, and opportunities for professional growth. - Enforce Data-Driven Decision-Making: - Leverage internal and external data to identify trends, areas for improvement, and opportunities to enhance member care and reduce costs. - Require that decisions are based on sound data, ensuring that every strategy is grounded in evidence and operational rigor. Qualifications - Bachelor’s or master’s degree in healthcare administration, Public Health, Business Administration, or a related field. - 5+ years of experience in healthcare management, project management, or a similar role focused on strategic initiatives and cost-reduction in healthcare settings. - Proven ability to align strategic efforts with organizational values. - Strong analytical and problem-solving skills with the ability to translate data into actionable insights and decisions. - Excellent communication, interpersonal, and collaboration skills. - A curious nature and relentless drive for excellence. - Experience with healthcare IT systems, Electronic Health Records (EHR), Project Management Workflow systems, etc. - Experience with California Medi-Cal health plans and CalAIM Housing requirements. - Familiarity with Salesforce, housing documentation systems, and health plan portals. - Strong data and reporting skills with experience tracking KPIs and performance metrics.

• accountable for designing, building, and orchestrating the future‑state operating model for the Group Benefits business • leads enterprise‑level planning, coordination, and execution required to stand up a scalable, technology‑first Group Benefits product platform • owns the Group Benefits product portfolio strategy and roadmap • translates business strategy into executable operating and delivery roadmaps • shapes investment priorities • drives large‑scale transformation to enable sustainable growth and operating leverage • ensures the Group Benefits operating model delivers results through strong product leadership, outcome accountability, cross‑functional alignment, and disciplined execution