• Lead and manage the overall health of a portfolio of clients to deliver outstanding retention, satisfaction, and long-term partnerships • Hire, develop, and retain high-performing team members who reflect and reinforce bswift’s core values • Set clear expectations and lead the team to achieve individual, team, and company goals • Forecast and manage staffing levels and associated expenses to ensure operational efficiency • Continuously evaluate and refine operational practices to improve service delivery and scalability • Lead governance for overall client relationships while ensuring expectations are consistently met or exceeded • Build and maintain strong executive-level client relationships through ongoing governance and direct engagement across the full client portfolio • Coordinate cross-functionally with bswift call center, COBRA/FSA, and billing teams to ensure seamless client service • Directly manage one or more key client relationships while maintaining governance oversight across all assigned clients • Actively participate as a member of the Sales & Service Leadership Team • Support product development and quality assurance initiatives as needed • Assist with sales and marketing efforts, including client retention and growth initiatives, as required

Role Description The Vice President of Strategic Operations is responsible for driving initiatives that reduce healthcare utilization while enhancing member care and experience. This position will work closely with all functional areas in the business to instill operational rigor throughout the operations so that we meet the requirements of our health plan partners. The individual will be responsible for maximizing the bonuses we receive from health plans through relentless drive to improve the way we deliver and report on care. Key Responsibilities - Instill and Drive Member-Centric Workflows: - Lead the design and implementation of workflows that prioritize member outcomes through collaboration throughout the organization. - Ensure that strategies align with the organization’s member-centered focus, maintaining the highest standards of member care, safety, and satisfaction. - Develop measures to ensure compliance outcomes are being met and company maximizes customer bonus opportunities. - Implementation Project Management: - Partner with the CFO, Clinical team, and CGO to ensure new initiatives optimize operational efficiency, support financial sustainability, and align with long-term strategic objectives. - Drive cost savings, enhance profitability, design new workflows, and support the execution of identified growth opportunities. - Collaborate with the business development team to project manage new customer implementations through operating, reporting, and technology lens from deal iteration through 90-day post launch. - Ensure operations team understands contract terms and measurement criteria. - Process Optimization: - Collaborate with all functional areas to identify inefficiencies, implement streamlined workflows, and drive continuous improvement projects. - Monitor the outcomes of these initiatives, adjusting as needed to ensure alignment with our values, improve care quality, elevate member experience, and deliver financial results. - Focus on refining processes to support long-term organizational objectives and operational goals. - Training and Support: - Collaborate with Learning and Development, Clinical and Quality teams to ensure that company employees effectively adopt new processes, tools, and strategies. - Support development and delivery of training programs that equip teams with the knowledge and skills necessary to implement new initiatives. - Foster a culture of continuous learning by ensuring that team members have the resources, support, and opportunities for professional growth. - Enforce Data-Driven Decision-Making: - Leverage internal and external data to identify trends, areas for improvement, and opportunities to enhance member care and reduce costs. - Require that decisions are based on sound data, ensuring that every strategy is grounded in evidence and operational rigor. Qualifications - Bachelor’s or master’s degree in healthcare administration, Public Health, Business Administration, or a related field. - 5+ years of experience in healthcare management, project management, or a similar role focused on strategic initiatives and cost-reduction in healthcare settings. - Proven ability to align strategic efforts with organizational values. - Strong analytical and problem-solving skills with the ability to translate data into actionable insights and decisions. - Excellent communication, interpersonal, and collaboration skills. - A curious nature and relentless drive for excellence. - Experience with healthcare IT systems, Electronic Health Records (EHR), Project Management Workflow systems, etc. - Experience with California Medi-Cal health plans and CalAIM Housing requirements. - Familiarity with Salesforce, housing documentation systems, and health plan portals. - Strong data and reporting skills with experience tracking KPIs and performance metrics.

• accountable for designing, building, and orchestrating the future‑state operating model for the Group Benefits business • leads enterprise‑level planning, coordination, and execution required to stand up a scalable, technology‑first Group Benefits product platform • owns the Group Benefits product portfolio strategy and roadmap • translates business strategy into executable operating and delivery roadmaps • shapes investment priorities • drives large‑scale transformation to enable sustainable growth and operating leverage • ensures the Group Benefits operating model delivers results through strong product leadership, outcome accountability, cross‑functional alignment, and disciplined execution

Role Description CreateMe is hiring a senior commercial leader to partner with the CEO in defining and executing our go-to-market strategy, translating early commercial hypotheses into repeatable revenue, and owning outbound sales, deal structuring, and initial revenue generation. As VP of Commercialization, you will build and run the commercial function from the ground up. You will lead early customer engagements end-to-end, from first conversation through signed agreements, ensuring every deal is technically grounded, operationally executable, and aligned with how the platform scales. You will lead all apparel sales to brands produced on CreateMe’s automated manufacturing platform, driving new product introduction while establishing a new model for how apparel is designed, produced, and delivered. This role requires both strategy and execution at a high level. You will: - Define sales motion, pricing architecture, deal structures, and customer segmentation. - Personally originate and close the company’s earliest and most important deals. - Progress towards a seat on the Executive Leadership Team, with exposure to Board-level activities. This is a first-of-its-kind commercialization role within a company building a fundamentally new manufacturing platform and model for the industry; CreateMe is at an inflection point, transitioning from years of R&D, product validation, and IP development into early commercial deployment with active customer demand. The technology has been proven through product testing and early customer validation, and is now ready for commercial application. Product, pricing, and delivery are being defined in parallel. The work you do will define how that platform and model are brought to market and scaled into a repeatable, category-defining business. Qualifications - 10+ years in B2B commercialization and end-to-end business development. - Experience selling into apparel brands; established network of senior relationships. - Demonstrated ability to originate and close complex, early-stage commercial deals. - Deep familiarity with apparel or other soft-goods product development and manufacturing. - Experience operating in early-stage or scaling environments. - Strong commercial judgment and negotiation capability. - Strong communicator with executive presence. Requirements - Own and shape CreateMe’s commercial and go-to-market strategy. - Define target customers, use cases, and initial market entry strategy in apparel. - Develop pricing, commercial terms, and deal structures grounded in unit economics. - Personally originate, lead, and close CreateMe’s first commercial agreements. - Own the full commercial lifecycle: prospecting, qualification, solution design, proposal development, negotiation, contracting, and handoff to execution. - Build a repeatable sales motion from zero. - Serve as the senior commercial lead to brands and strategic ecosystem partners. - Work cross-functionally with Engineering, Manufacturing Operations, Materials Science, and Apparel Product Development. - Build the company’s initial commercial infrastructure. - Establish and maintain a continuous market feedback loop. Benefits - Competitive executive compensation package. - Base salary. - Performance-based incentive tied to commercial outcomes. - Equity participation aligned with VP-level leadership. - Robust health and wellness benefits. - Travel and Expense reimbursement per company policy. - On-Target Earnings (OTE): $300,000 (Base Salary: $150,000 - $175,000). Company Description CreateMe is an AI robotics company pioneering automated manufacturing for soft materials, starting with apparel. Built on the belief that the Future of Fashion is Bonded™, the company has developed a unified platform that combines advanced robotics, proprietary adhesive bonding, and Physical AI to deliver a new standard of precision, consistency, and speed. Core technologies include: - Pixel™ micro adhesive bonding. - MeRA™ robotic assembly system. - Thermo(re)set™ reversible adhesive science. CreateMe partners with brands and manufacturers seeking to modernize how products are made. With more than 95 patents across robotics, adhesives, and Physical AI, the company is defining the infrastructure for bonded manufacturing globally.