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Salesforce

👋 We're Salesforce, the customer company. CRM + Data + AI + Trust.

Product Forward Deployed Engineer – ITSM, CCaaS (Senior/Lead/Principal)

EngineerEngineerFull TimeRemoteSeniorTeam 10,001+Since 1999H1B SponsorCompany SiteLinkedIn

Location

California + 1 moreAll locations: California | Washington

Posted

91 days ago

Salary

$117.2K - $313.7K / year

Seniority

Senior

Bachelor Degree7 yrs expEnglishJavaJavaScriptPython

Job Description

Product Forward Deployed Engineer – ITSM, CCaaS (Senior/Lead/Principal)

Salesforce

• Validate and stress-test pilot features with customers • Conduct feasibility research on novel use cases • Co-develop hypotheses with Technology & Product • Document and escalate critical engineering issues • Lead technical engagement of new, emerging products • Run rapid prototyping and POC cycles • Build reusable accelerators, playbooks, and reference architectures • Partner directly with Product Managers and Engineers

Job Requirements

  • 7+ years of hands-on engagement in enterprise software or SaaS environments
  • Demonstrated experience deploying AI/LLM-based solutions
  • Deep expertise in enterprise data architecture, security, and integrations
  • Proficiency in one or more programming languages (Python, JavaScript, Apex, or Java)
  • Strong diagnostic and problem decomposition instincts
  • Exceptional written communication skills
  • Experience with product telemetry and observability analysis
  • High agency, self-motivation, and agility quotient
  • Ability to travel 20–30% to customer sites and company engagements

Benefits

  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

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