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Product Forward Deployed Engineer – ITSM, CCaaS (Senior/Lead/Principal)
Location
California + 1 moreAll locations: California | Washington
Posted
91 days ago
Salary
$117.2K - $313.7K / year
Seniority
Senior
Job Description
Product Forward Deployed Engineer – ITSM, CCaaS (Senior/Lead/Principal)
Salesforce
• Validate and stress-test pilot features with customers • Conduct feasibility research on novel use cases • Co-develop hypotheses with Technology & Product • Document and escalate critical engineering issues • Lead technical engagement of new, emerging products • Run rapid prototyping and POC cycles • Build reusable accelerators, playbooks, and reference architectures • Partner directly with Product Managers and Engineers
Job Requirements
- 7+ years of hands-on engagement in enterprise software or SaaS environments
- Demonstrated experience deploying AI/LLM-based solutions
- Deep expertise in enterprise data architecture, security, and integrations
- Proficiency in one or more programming languages (Python, JavaScript, Apex, or Java)
- Strong diagnostic and problem decomposition instincts
- Exceptional written communication skills
- Experience with product telemetry and observability analysis
- High agency, self-motivation, and agility quotient
- Ability to travel 20–30% to customer sites and company engagements
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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