Job Closed

This listing is no longer active.

ClickUp logo
ClickUp

The world's most productive AI Workspace for projects, tasks, chat, docs, and more. All software and humans - converged.

Escalations Engineer

EngineerEngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 2017H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

82 days ago

Salary

$90K - $115K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglishSQLTypeScript

Job Description

Escalations Engineer

ClickUp

• Engage with customers and customer-facing teams to quickly and thoroughly address critical issues to protect the health of an account. • Coordinate across internal resources to manage cross-functional responses to at-risk customers, providing clear and concise updates to all stakeholders. • Be a reliable technical resource, stepping in to investigate, diagnose, and problem solve issues alongside TS and EPD. • Reproduce customer issues to verify problems and provide feedback to Engineering and other teams. • Lead emergency escalations, including communicating risk and progress to C-suite stakeholders, and quickly resolving show-stopping issues for customers. • Be a subject-matter expert on ClickUp escalations, acting as a one-stop resource for problem solving internally while actively seeking out problems to solve. • Design and execute large-scale projects and OKRs that positively contribute to the work of the escalations team and its goals.

Job Requirements

  • 4+ years of experience working in technical support.
  • 2+ years specifically focusing on customer health and escalations.
  • Excellent verbal and written communication skills, with the ability to convey clear and appropriate information to both technical and non-technical audiences.
  • Experience working with C-suite stakeholders (both internally and externally).
  • Experience troubleshooting, diagnosing, and documenting platform bugs, including the ability to QA bug fixes; proficiency in SQL preferred.
  • Experience working within Zendesk and/or Salesforce is preferred.
  • Ability to manage multiple priorities, commitments, and projects.
  • Ability to clarify complex technical issues and coordinate efforts to resolve them.
  • Occasional travel may be required.

Benefits

  • Equity
  • 401k
  • Health, Dental, and Vision insurance
  • Spending accounts
  • Life & Disability
  • Paid parental leave
  • Flexible paid time off
  • Enhanced employee assistance program
  • Employee wellness stipend
  • Professional development stipend

Related Categories

Related Job Pages

More Engineer Jobs

Merrick & Company logo

Technical Specialist

Merrick & Company

Merrick is an Equal Opportunity Employer, including disability/vets. Employment with Merrick is contingent upon completion of a pre-employment background check, MVR check, and drug screen. Apply online only. No e-mail, hard copy or third-party resumes accepted. At Merrick, every resume is carefully reviewed by our team of experienced human recruiters—never by AI. We are committed to a fully human-centered hiring process, ensuring each candidate receives thoughtful, personalized attention at every stage.

Engineer82 days ago
OtherRemoteTeam 1,001-5,000

OVERVIEW Merrick is seeking an experienced Technical Specialist to join a multidisciplinary team of engineering and design personnel serving the Nuclear Services & Technology (NST) Business Unit (BU) in our project office/company headquarters in multiple locations throughout the US and available remotely. This dynamic engineering group specializes in the design of prototype/one-off hot cells, gloveboxes and custom equipment for specialty research equipment and custom-designed, remotely operated mechanisms for handling radioactive and hazardous materials. WHAT YOU'LL DO - Makes decisions and recommendations that are authoritative and have an important impact on extensive organizational activities - Sets priorities and reconciles directions from competing interests. - Regularly works on programs with complex features - Receives administrative supervision with assignments given in terms of broad general objectives and limits - Routinely interacts with organizational leaders, clients, customers, officials, contractors, and others - Initiates and maintains extensive contacts with key engineers and officials or other organizations and companies REQUIRED QUALIFICATIONS - Bachelor’s degree (B. S.) in Mechanical Engineering from an accredited program - Minimum 18 years of experience - PE License required PERKS - Employee Owned - all eligible U.S. employees have an Employee Stock Ownership Account. - Robust Employee Referral Program. - Annual performance and compensation reviews. - Professional Training and Development. - Employee Recognition Awards. - Peer Mentor Program - And Much More! ADDITIONAL INFORMATION - Apply online only. No e-mail, hard copy or third-party resumes accepted. - At Merrick, every resume is carefully reviewed by our team of experienced human recruiters—never by AI. We are committed to a fully human-centered hiring process, ensuring each candidate receives thoughtful, personalized attention at every stage. - Merrick & Company offers a competitive compensation and benefits package which includes health insurance, dental and vision coverage, 401(k), and paid time off (PTO). - Merrick is an Equal Opportunity Employer, including disability/vets. - Employment with Merrick is contingent upon completion of a pre-employment background check, MVR check, and drug screen.

Ohio
$110K - $120K / year
ContractRemoteTeam 5,001-10,000H1B No Sponsor

• Oversee metering systems across renewable project development, design, construction, and commissioning • Ensure metering requirements align with commercial agreements and involves close coordination with teams and external members

Massachusetts
$55 - $60 / hour
Eleventh Hour Games logo

Senior Tools Engineer

Eleventh Hour Games

Independent game studio studio creating ARPG Last Epoch

Engineer82 days ago
Full TimeRemoteTeam 51-200Since 2017H1B No Sponsor

• Partner with design, art, production, and engineering to gather requirements and translate them into effective tools • Develop data pipelines, editors, automation, and validation systems to improve reliability and consistency of content • Create and maintain clear documentation and best practices for tool usage and workflow standards • Identify pipeline bottlenecks and proactively propose solutions that improve productivity and quality • Ensure tooling is performant, maintainable, and resilient as project scope and team size grow • Participate in code reviews, technical discussions, and long-term tooling strategy planning • Support live development by improving and maintaining tools that enable new content, updates, and operational needs

United States
Capgemini Engineering logo

Digital Manufacturing Engineer

Capgemini Engineering

Capgemini Engineering, the leader in engineering and R&D services, helps clients unleash their R&D potential.

Engineer82 days ago
OtherRemoteTeam 10,001+H1B No Sponsor

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. Location This is a fully remote role based anywhere in the United States. About the job you’re considering We are building modern, highly customized digital applications on top of the Ignition platform to support complex discrete manufacturing operations at a heavy industry. This role is not a traditional HMI or panel-screen configuration position. We are looking for engineers who bring strong web development fundamentals, software engineering discipline, and an interest in applying those skills to real-time industrial systems. You will use Ignition as the application platform — extending it with Python scripting, JavaScript, CSS, SQL, and API integrations to create scalable, production-grade digital manufacturing solutions. Prior Ignition (or similar) experience is very helpful. Candidates with strong software and web foundations who can learn industrial platforms quickly are strongly encouraged to apply. Your Role - Design and develop responsive industrial web applications using Ignition Perspective and supporting web technologies - Extend Ignition’s out-of-the-box components using JavaScript, CSS, and Python scripting to meet complex business and operational requirements - Build modular, maintainable application architectures that support long-term scalability and reuse - Integrate applications with industrial and enterprise systems including, SQL databases, SAP, Sharepoint, Active Directory - OPC and historian data sources (Kepware, Canary, etc.), REST APIs - Design efficient data models and queries optimized for real-time operational use - Work directly with operations, engineers, IT, business stakeholders, and business analysts to translate manufacturing workflows into digital solutions - Design interfaces and workflows optimized for industrial users operating in high-tempo production environments - Help develop and extend dev team standards and tools to improve team performance - Implement robust error handling, logging, and diagnostics - Ensure solutions meet performance, security, reliability, and compliance requirements - Produce clear technical documentation and solution architecture diagrams Your Skills and Experience - Bachelor’s degree in Computer Science, Engineering, or related field - We are looking 5 -7 Years of practical Ignition experience including custom development and integration services. - Equivalent practical experience will be considered - Familiarity with concepts such as MES, SCADA, HMI, OPC, historians, or IioT. - Strong experience with web UI development concepts , HTML5,CSS , JavaScript, Responsive design and modern UI patterns - Proficiency in Python scripting for application logic and automation - Solid experience working with SQL databases and relational data models - Experience integrating external systems using REST APIs or web services - Ability to design maintainable, modular software — not just single-purpose screens - Experience with manufacturing, industrial automation, or operational systems - Ability to understand production workflows, machine data, and real-time operational constraints. The base compensation range for this role in the posted location is: $65,200 - $169,000. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: · Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave · Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) · Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) · Life and disability insurance · Employee assistance programs · Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

United States
$65.2K - $169K / year