• Engage with customers and customer-facing teams to quickly and thoroughly address critical issues to protect the health of an account. • Coordinate across internal resources to manage cross-functional responses to at-risk customers, providing clear and concise updates to all stakeholders. • Be a reliable technical resource, stepping in to investigate, diagnose, and problem solve issues alongside TS and EPD. • Reproduce customer issues to verify problems and provide feedback to Engineering and other teams. • Lead emergency escalations, including communicating risk and progress to C-suite stakeholders, and quickly resolving show-stopping issues for customers. • Be a subject-matter expert on ClickUp escalations, acting as a one-stop resource for problem solving internally while actively seeking out problems to solve. • Design and execute large-scale projects and OKRs that positively contribute to the work of the escalations team and its goals.

OVERVIEW Merrick is seeking an experienced Technical Specialist to join a multidisciplinary team of engineering and design personnel serving the Nuclear Services & Technology (NST) Business Unit (BU) in our project office/company headquarters in multiple locations throughout the US and available remotely. This dynamic engineering group specializes in the design of prototype/one-off hot cells, gloveboxes and custom equipment for specialty research equipment and custom-designed, remotely operated mechanisms for handling radioactive and hazardous materials. WHAT YOU'LL DO - Makes decisions and recommendations that are authoritative and have an important impact on extensive organizational activities - Sets priorities and reconciles directions from competing interests. - Regularly works on programs with complex features - Receives administrative supervision with assignments given in terms of broad general objectives and limits - Routinely interacts with organizational leaders, clients, customers, officials, contractors, and others - Initiates and maintains extensive contacts with key engineers and officials or other organizations and companies REQUIRED QUALIFICATIONS - Bachelor’s degree (B. S.) in Mechanical Engineering from an accredited program - Minimum 18 years of experience - PE License required PERKS - Employee Owned - all eligible U.S. employees have an Employee Stock Ownership Account. - Robust Employee Referral Program. - Annual performance and compensation reviews. - Professional Training and Development. - Employee Recognition Awards. - Peer Mentor Program - And Much More! ADDITIONAL INFORMATION - Apply online only. No e-mail, hard copy or third-party resumes accepted. - At Merrick, every resume is carefully reviewed by our team of experienced human recruiters—never by AI. We are committed to a fully human-centered hiring process, ensuring each candidate receives thoughtful, personalized attention at every stage. - Merrick & Company offers a competitive compensation and benefits package which includes health insurance, dental and vision coverage, 401(k), and paid time off (PTO). - Merrick is an Equal Opportunity Employer, including disability/vets. - Employment with Merrick is contingent upon completion of a pre-employment background check, MVR check, and drug screen.

• Oversee metering systems across renewable project development, design, construction, and commissioning • Ensure metering requirements align with commercial agreements and involves close coordination with teams and external members

• Partner with design, art, production, and engineering to gather requirements and translate them into effective tools • Develop data pipelines, editors, automation, and validation systems to improve reliability and consistency of content • Create and maintain clear documentation and best practices for tool usage and workflow standards • Identify pipeline bottlenecks and proactively propose solutions that improve productivity and quality • Ensure tooling is performant, maintainable, and resilient as project scope and team size grow • Participate in code reviews, technical discussions, and long-term tooling strategy planning • Support live development by improving and maintaining tools that enable new content, updates, and operational needs