As a US Sales Operations Specialist at ONWARD Medical, you will play a critical role in enabling commercial success by supporting and optimizing sales execution across systems, processes, and cross-functional workflows. This role will serve as a key partner to Sales, Marketing, Finance, and Customer Experience teams to ensure accurate quoting, strong pipeline visibility, and efficient order execution. You will be responsible for managing core sales operations functions including CRM (Salesforce) support, quote generation, reporting, and coordination of order fulfillment processes. In addition, you will help with design and improve scalable commercial processes as well as to support continued growth. This role is essential to improving revenue predictability, operational efficiency, and overall sales effectiveness. Responsibilities - Enable sales execution through CRM support, quoting, credentialing, and operational coordination across internal teams. - Manage quote creation and ensure alignment with pricing policies, approval thresholds, and internal controls. - Maintain CRM (Salesforce) data integrity, support pipeline management, troubleshoot user issues, and ensure adherence to defined sales processes. - Develop and maintain dashboards and reports to provide visibility into pipeline, performance, and key commercial metrics. - Assist in forecasting processes by ensuring accurate opportunity data and supporting pipeline reviews. - Partner with Customer Support, Supply Chain, and Finance to ensure accurate order processing and shipment coordination. - Lead onboarding training for new sales team members on Salesforce and provide ongoing training, refreshers, and supplemental enablement as system enhancements, process updates, and new functionality are introduced. - Support completion of RFPs, vendor onboarding, and required internal documentation. - Manage and track credentialing requirements to ensure field readiness and compliance. - Identify inefficiencies and implement scalable workflows across quote-to-cash and sales processes. - Act as a liaison between Sales and internal teams (Finance, IT, Marketing, Customer Support, and Operations) - to ensure alignment and seamless execution. Experience, Qualifications & Skills - Bachelor’s degree in Business, Finance, Operations, or related field. - Minimum of 1–3 years of experience in Sales Operations, Commercial Operations, or related role. - Strong analytical and problem-solving skills with high attention to detail - Proficiency in Salesforce CRM and Microsoft Office Suite - Experience with reporting, dashboards, and data analysis - Strong organizational skills with the ability to manage multiple priorities - Excellent verbal and written communication skills - Ability to work cross-functionally and manage stakeholder relationships - Understanding of sales processes, pipeline management, and forecasting - Experience with quoting, pricing, and order management processes preferred - Familiarity with ERP systems (e.g., Business Central) is a plus - Highly detail-oriented with a process-driven mindset - Self-motivated, proactive, and solution-oriented - Ability to operate in a fast-paced, evolving environment - Strong sense of ownership and accountability - Represents the ONWARD Commitments: We Serve with Purpose, We Act with Integrity, We Lead with Courage, We Grow through Collaboration

Role Description This role is focused on improving how sales teams execute at every stage of the revenue cycle. You will analyze performance data, synthesize insights from deal reviews and field feedback, and translate them into actionable programs and training that drive measurable improvements. Working cross-functionally with Sales, RevOps, Product Marketing, and Legal, you will identify patterns in wins and losses, create repeatable “winning motions,” and reinforce consistent application of sales methodology. This position allows you to influence revenue outcomes directly while building systems that scale across the organization. You will lead workshops, develop enablement content, and ensure that feedback loops are continuously improving the field team’s execution. This is a high-impact role in a fast-growing, dynamic SaaS environment where analytical thinking, collaboration, and creativity are highly valued. - Analyze sales performance data, win/loss interviews, and deal reviews to identify trends, competitive gaps, and execution opportunities - Partner with RevOps to track pipeline progression, stage conversions, and deal outcomes - Translate insights into actionable recommendations and enablement programs that improve mid-funnel and close-stage execution - Surface and scale repeatable “winning patterns” across the sales organization - Monitor adoption and impact of initiatives aimed at improving sales productivity and adherence to sales methodology - Collaborate with Sales Leadership, Legal, Product Marketing, and RevOps to ensure insights are accurate, actionable, and aligned with organizational goals - Design, deliver, and facilitate training sessions, workshops, playbooks, frameworks, and other content that reinforce best practices and improve deal strategy Qualifications - 5+ years of experience in Sales Enablement, Revenue Operations, Sales Strategy, or related roles in a B2B SaaS environment - Strong analytical skills with the ability to identify trends and synthesize insights from qualitative and quantitative data - Experience working cross-functionally with Sales, RevOps, or Product Marketing teams - Excellent project management and organizational abilities - Superior communication skills to translate complex insights into practical recommendations and learning experiences - Familiarity with sales tools such as Salesforce, Gong, Highspot, or similar platforms - Proactive, curious, and comfortable influencing without direct authority - Deep understanding of sales processes and methodology, and experience improving sales team execution Benefits - Competitive salary and bonus program - Comprehensive health coverage (medical, dental, vision) - 401(k) plan with company match (US) or pension with match (UK) - Flexible vacation or paid time off (US/CA/UK) plus additional birthday and volunteer days - $200 monthly LYBL stipend for personal life enhancement - Employee resource groups and company-wide team events - Opportunities for professional development and growth in a fast-growing SaaS company - Work-life balance initiatives and flexible scheduling options

Role Description We are seeking a HubSpot Expert to lead the implementation, optimization, and management of our HubSpot ecosystem. In this role, you will be responsible for: - Building workflows - Managing pipelines - Ensuring data quality - Enabling teams to effectively use HubSpot across marketing, sales, and customer success The ideal candidate combines technical HubSpot expertise, CRM strategy, and operational excellence to create scalable systems that support growth. Key Responsibilities - HubSpot Implementation & Management - Lead the setup, configuration, and ongoing optimization of HubSpot - Manage HubSpot CRM architecture, including contacts, deals, and custom objects - Implement new HubSpot features, integrations, and tools - Ensure proper system governance and scalability - Workflow & Automation Development - Design and implement HubSpot workflows and automation - Build automated processes for: - Lead nurturing - Lifecycle stage management - Sales notifications - Customer onboarding - Continuously optimize workflows to improve operational efficiency - Pipeline & Sales Process Management - Build and manage sales pipelines aligned with the company’s sales process - Define deal stages, properties, and reporting structures - Improve pipeline visibility, forecasting, and reporting accuracy - Data Management & CRM Hygiene - Ensure data integrity, organization, and consistency within HubSpot - Conduct ongoing data cleaning, deduplication, and normalization - Design and maintain data governance standards and naming conventions - Implement tools and workflows to maintain clean data - Reporting & Analytics - Build and maintain HubSpot dashboards and reports - Provide insights into: - Sales performance - Marketing attribution - Pipeline health - Customer lifecycle metrics - Help teams make data-driven decisions - Team Training & Enablement - Train sales, marketing, and customer success teams on HubSpot best practices - Develop internal documentation, SOPs, and training materials - Act as the HubSpot subject matter expert for the organization - Integration & Systems Operations - Manage integrations between HubSpot and other tools (e.g., Slack, WhatsApp, Treble Ai, etc.) - Ensure data synchronization across platforms - Troubleshoot technical issues and optimize system performance Qualifications - Required - 3+ years working with HubSpot CRM - Experience building workflows, pipelines, and automation - Strong understanding of CRM data structures and lifecycle management - Experience with data cleaning and CRM governance - Ability to translate business processes into technical CRM solutions - Preferred - HubSpot certifications (HubSpot Admin, Marketing Hub, Sales Hub) - Experience with RevOps / Marketing Ops / Sales Ops - Familiarity with API integrations or automation tools (Zapier, Make, etc.) - Experience implementing HubSpot for scaling teams Compensation - $2,000 USD per month (remote, full-time)

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Sales Operations Specialist. Type: Contract Job Title: Sales Operations Specialist Location: Remote (work hours 8am – 5pm EST) Duration: 10 months with potential for extension Pay Rate: Based on experience The Sales Operations Specialist supports the effective use, adoption, and reporting of commercial systems—primarily Salesforce—across approximately 200 internal users. This role serves as the first point of contact for system usage questions, reporting and dashboard support, and user enablement, ensuring consistent data, scalable reporting, and high system adoption across the sales organization. Responsibilities: - Serve as the primary support contact for Salesforce users, responding to questions related to: - System navigation and usage - Standard sales processes - Report and dashboard interpretation - Provide onboarding and ongoing enablement for new and existing users, developing and maintaining user guides, job aids, and training materials - Triage user requests and escalate complex system design or automation issues as needed - Build, modify, and maintain Salesforce reports and dashboards based on defined requirements, ensuring report consistency, usability, and alignment with defined KPIs - Support recurring reporting needs for sales leadership and operations - Assist users in understanding how to leverage reporting to manage accounts, opportunities, and forecasts - Monitor and support data hygiene across key sales objects - Identify recurring data or process issues and flag them to system owners - Reinforce adherence to defined commercial processes and data standards - Assist with user setup, access requests, and permissions (as delegated) - Support testing and validation of new reports, dashboards, and enhancements - Provide operational support during system updates or process changes - Partner with Sales Operations, Finance, and Commercial leadership to understand reporting and system needs - Act as a liaison between business users and system owners, translating business questions into system outputs Education: - Bachelor’s degree in business, information systems, analytics, or related field preferred Top skills/requirements: - Salesforce certification highly desired - 2+ years solid Salesforce experience. Candidates should have the ability to use Salesforce but also have a clear understanding of how Salesforce supports business processes. Required Qualifications: - 2+ years of experience building and maintaining reports and dashboards in Salesforce - Strong understanding of sales processes and commercial performance metrics - Experience supporting a broad user base with varying technical skill levels Preferred Qualifications: - Experience in Sales Operations, Commercial Operations, or Business Analytics - Exposure to ERP systems (e.g., SAP) or BI tools (Power BI, Tableau, etc.) - Experience supporting a global or matrixed sales organization Soft Skills: - Strong communication and documentation skills - Highly organized, detail-oriented, and comfortable managing multiple requests - Able to adapt and learn quickly, providing information on system updates and process changes Additional Information - No third-party resumes will be accepted - Drug testing and/or other employment-related inquiries may be conducted - CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws - All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third-party vendors) - CTG is an Equal Employment Opportunity employer - CTG is an E-Verify Company To Apply To be considered for this opportunity, please apply directly through our website or email your Word version resume and salary expectations to Jamie Robinson at jamie.robinson@ctg.com. The expected base salary for this position ranges from $19.65 to $24.82 hourly. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.