Role Description Reporting to the Program Manager, the Supervisor, Patient Programs will ensure a professional and service-oriented work environment by monitoring performance, motivating, and developing their team members to deliver excellent customer service and achieve required performance objectives. The Supervisor is responsible for supporting the patient services management team in coordinating workforce and workflow related activities. The Supervisor must be well versed in PSP service offerings, organizational procedures, contact center technology, and reporting. A Day in the Life (What you will do here): - Implement contact center strategies and tactics to help case managers achieve their objectives. - Create, utilize, and continuously evaluate scheduling processes and systems that best meet our customer’s requirements for service, patient safety, contractual obligations, and operational standards. - Support manager with the development and execution of policies and practices; always respond according to policy direction and seek assistance with unusual situations and/or staff non-adherence. - Provide leadership and coaching to team members to ensure Quality and established KPI’s are achieved. - Monitor calls for quality and technical accuracy, provide timely feedback on soft skills as well as technical content. - Monitor results vs. goals on a monthly basis and take action, as required, to ensure business goals and objectives are being consistently achieved. - Analyze contact center data and generate insightful business reports/metrics and affect continual operational improvement. - Assist with recruitment, onboarding, call quality training/development, and performance management. - Recommend corrective actions or follow-up, as required, and engage other resources, as needed. - Participate/lead in respective client meetings and day-to-day client communications, as required. - Collaborate with all internal departments that deliver program-related services to ensure optimal execution and performance. - Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities. - Participate in Program design and development activities (i.e., development of primary and secondary documentation flows and charts). - Participate in project technical set up (i.e., telephony, data collection tools, and processes, reports, and project reporting requirements). - Additional duties as assigned by the manager. Qualifications - University Degree in a Healthcare or Life Sciences-related field is preferred. - Bilingualism (English and French) is an asset. - Minimum of 1-3 years supervisory or management experience; preference will be given to candidates with prior reimbursement experience and/or Team Leader experience in a contact centre and/or the pharmaceutical industry. - Experience in a fast-paced work environment with fluctuating demand for services is essential. - Experience in executing business strategies including establishing clear KPIs and processes for reporting. - Proven experience leading a team through organizational change. - Functional knowledge in contact center transformation, design, and process implementation. - Demonstrated success in leading and developing a team, as well as working with indirect reports and cross-functional partners. - Demonstrated technical competence and a strong ability to understand and troubleshoot basic technical issues; familiarity with contact centre technologies such as using, designing, and reporting on IVR’s. - Intermediate to advanced knowledge of the MS Suite of applications. - Ability to communicate effectively (both oral and written) with internal and external customers and stakeholders; makes good decisions based on a combination of analysis, wisdom, experience, and judgment. - Excellent interpersonal skills and ability to build and maintain good relationships with colleagues at all levels of the organization and promote harmony amongst team members. - Effective analytical and problem-solving skills. - General knowledge of reimbursement, patient assistance programs, database elements, functionality, and operational policies and processes. Requirements - Your commitment to providing a high level of service to your internal and external clients. - You are highly adaptable with a track record of success during times of growth and organizational change. - You have a proven track record of developing trust and influence at multiple levels. - You demonstrate an impactful and candid communication style. - You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders. Benefits - Competitive Salary and generous vacation entitlement. - Wellness Program (5 paid days off for your well-being!). - Paid Sick Days. - Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance. - Employee & Family Assistance Program. - RRSP Matching Program. Company Description Sentrex Health Solutions is a proudly Canadian company, a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. - State-of-the-art facilities to provide high-quality products and services. - The opportunity to be a part of a winning, high-performing team. - Collaborative, engaging workplace culture – we are passionate about our people! - Flexible working environment that promotes a healthy work-life balance. - Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued. - High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year.

Role Description - Own end-to-end integration programs for GTM systems, including CRM, CPQ, sales enablement, and marketing platforms - Lead cross-functional initiatives involving Sales, Marketing, Revenue Operations, IT, and external vendors - Drive system consolidation, platform migrations, and tool rationalization efforts - Ensure data integrity, system interoperability, and alignment across GTM tools - Manage program timelines, dependencies, risks, and stakeholder expectations - Act as the primary point of accountability for GTM integration delivery outcomes - Translate business requirements into executable program plans and integration roadmaps - Identify and resolve integration issues, gaps, and process inefficiencies Qualifications - Senior Program Manager / Technical Program Manager / Delivery Lead experience - Hands-on exposure to GTM systems, including CRM, CPQ, sales enablement, and/or marketing platforms - Proven experience leading system consolidation, migration, or tool rationalization initiatives - Strong cross-functional leadership and stakeholder management skills - Ability to operate at both strategic and execution levels Requirements - Prior experience supporting M&A-driven integrations or post-acquisition system alignment

Company Description TED is on a mission to discover and spread ideas that spark imagination, embrace possibility and catalyze impact. Our organization is devoted to curiosity, reason, wonder and the pursuit of knowledge — without an agenda. We welcome people from every discipline and culture who seek a deeper understanding of the world and connection with others, and we invite everyone to engage with ideas and activate them in your community. Established in 2009, the TEDx program has grown rapidly, enabling more than 26,000 independently organized events in over 170 countries. These events range from highly produced gatherings in world capitals to small events in rural communities. To support the continued growth and development of this community, we are seeking a highly organized, globally-minded individual to join our team. We are seeking a Licensing Coordinator to join the TEDx Licensing team. This is a full-time role. The focus of this role will be on evaluating event proposals from new and returning organizers, reaching out to applicants to gather more information about their proposals or to clarify aspects of the program, and providing general support to our community to keep up with their enthusiasm and growth. Job Description Position description: The ideal candidate is mission-driven and eager to support our expanding global community - you’ll act as an informed resource for new applicants and returning organizers and you’ll also bubble up questions, concerns, or confusion from the community so we can better tailor and refine our resources. You must be detail oriented and methodical. Day to day work involves a variety of tasks from handling communication with potential and current organizers to managing the review process from start to finish for a high volume of applications. You’ll need to monitor, maintain, and prioritize several different workflows. Qualifications Qualifications: - A Bachelor’s Degree - Organized and excels at handling a high volume workload - Community-minded and is willing to offer support for any task, no matter how small - Excels at time management, completing tasks at a high level of quality - Resourceful, proactive and excited to learn and take on new challenges - Has strong customer service orientation: Can represent TEDx to prospective and existing organizers and can communicate with our volunteer community with clarity and compassion - Interested in learning more about community development and excited to engage with diverse cultures on a day-to-day basis - You know how to use a Mac A passion for TED and TEDx and a broad interest in the world will make you a great candidate. Intellectually curious and globally-minded, you’ll excel in this role if you believe in the mission of TEDx and TED to spread ideas. In addition to this, the following skills and experiences would be helpful: - You have experience living or working in another country - You speak another language - You are familiar with Salesforce - You are proficient in Google Drive Applications Additional Information TO APPLY If this role sounds like a fit for you, please submit both your résumé and a cover letter to tell us more about why. Please submit your cover letter in the "Message to Hiring Manager" section of the application or attach it as an additional file. Incomplete applications will not be considered. Due to a high volume of applications, only those who move forward in the application process will be contacted. Remote work is an option for this position. If remote, then you will need to ensure your own stable wifi connection. SALARY: $59,000 - $60,500 BENEFITS - Full health benefits (medical, dental, vision) 100% paid by TED for employees - Paid family leave - Work-life balance encouraged (TED offers a flexible, unlimited PTO policy and 1-week winter break plus you're eligible for additional paid time off) - Free OneMedical and SpringHealth membership for you and your dependents to address physical and mental well-being - 401k with match TED Conferences LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We invite all qualified candidates to apply online with their resume and cover letter. - Department: TEDx - Compensation: USD 59000 - USD 60500 - yearly

• Hold full accountability for strategic planning, governance, and execution of large, complex, multi-year programs and a portfolio of customer projects • Define project delivery frameworks and ensure consistent implementation across project teams • Anticipate risks and drive executive-level mitigation strategies to ensure delivery success and customer satisfaction • Lead and coordinate technical and cross-functional execution with global Cerence teams (Europe, US, APAC) • Represent Professional Services at the executive level, both internally and with customers • Own project and program profitability, including revenue forecasting, margin analysis, and scope management • Drive continuous improvement in delivery KPIs, operational efficiency, and resource utilization across programs • Act as a senior advisor to internal product teams, ensuring customer needs and market insights influence product evolution • Mentor and guide Project Managers, providing leadership, coaching, and development