• Update scorecards on Bloomgrowth. • Initiate Business Process in Workday of Quarterly Conversations. • Conducts Culture Environment Survey. • Share Birthdays and Anniversary cards. • Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention. • Updates Job Descriptions. • Support departmental leaders and in managing talent development and employee discipline by providing recommended action plans. • Managing end to end employee lifecycle including – experience in Performance Achievement & Employee engagement. • Executes employees' internal movements and promotions in Workday. • Proactively monitor personnel for issues or situations. • Manages administrative tasks such as maintaining personnel records, managing HR documents, and updating internal databases. • Conducts exit interviews and forwards reports to employee's Immediate Superior, Business Unit Head, and HR Head. • Assisting Team Leaders and Directors on the creation of cases for Team Members and the corresponding feedback calls. • Continuously research industry trends and best practices to improve HR processes and policies that enhance employee satisfaction. • Manage and resolve complex employee relations issues. • Conduct effective, thorough, and objective investigations. • Supports employee engagement and Internal communication in the organization of company-wide events. • Serve as a main point of contact and manage relationships with the assigned department team members and leaders.

Role Description HelpGrid is seeking an HR Manager to take full ownership of people operations, organizational effectiveness, and workforce strategy across the company. This is not a traditional HR role focused only on administration or support only. In this role, you will act as the operational driver of the people function, ensuring that HR systems, processes, and initiatives are structured, measurable, and directly tied to business performance. This position is best suited for someone who cares about people, understands both strategic HR and operational execution, and who thrives in fast-moving environments where they are expected to build, optimize and advise; not just support. Key Responsibilities - People Operations Ownership & Execution - Own and continuously improve core HR processes including onboarding, performance management, team member relations, and offboarding. - Ensure HR operations are structured, scalable, and consistently executed across a distributed workforce. - Identify gaps, inefficiencies, or inconsistencies and drive improvements with clear, measurable outcomes. - Maintain high standards of compliance across global teams, contractor agreements, and internal policies. - Systems, Data & Operational Excellence - Build or redesign HR systems, frameworks, and workflows from the ground up (e.g., performance management, onboarding, org structure). - Own HRIS strategy, including implementation, optimization, and ongoing effectiveness. - Introduce automation and tools to reduce manual work and improve accuracy and visibility. - Use data to diagnose problems, define success metrics, and drive decisions. - Translate ambiguous problems into structured processes with clear ownership and outcomes. - Performance Management & Organizational Effectiveness - Design and implement performance management systems that drive accountability and measurable results. - Establish clear expectations, evaluation frameworks, and performance standards across teams. - Support and guide managers through performance conversations, including underperformance and compensation decisions. - Build systems to track and improve productivity, accountability, and team effectiveness. - Workforce Strategy & Business Partnering - Partner closely with the CEO and leadership team to align people strategy with business objectives. - Anticipate hiring needs and organizational challenges based on business growth and operational demands. - Provide clear, data-backed recommendations on hiring, retention, and organizational design. - Act as a trusted advisor, confidently challenging assumptions and influencing decisions. - Culture, Engagement & People Experience - Own and define HelpGrid’s culture, ensuring it supports high performance, accountability, and engagement. - Design and implement programs that improve engagement, retention, and team effectiveness. - Establish measurable ways to track culture health (e.g., engagement scores, retention trends, performance outcomes). - Ensure culture is operationalized through systems, behaviors, and leadership accountability, not just initiatives. - Lead and manage difficult conversations with clarity, fairness, and a strong performance-oriented mindset. What Success Looks Like - Clearly defined and consistently executed HR processes across the organization. - Performance management systems that drive accountability and measurable improvement. - Strong, clearly defined culture that is measurable and aligned with business goals. - Clear visibility into workforce metrics, with actionable insights. - Ability to quickly explain people-related challenges, root causes, and solutions. - Improved retention, engagement, and team performance over time. - Scalable HR systems and structures that support company growth. - Concise, clear, and data-backed communication with leadership. Qualifications - Proven experience as an HR Manager or Senior HR Business Partner, ideally within a SaaS company or high-volume operations environment. - Strong understanding of global HR practices, with the ability to adapt across different cultural and legal contexts. - Demonstrated ability to balance strategic initiatives with hands-on execution. - Proficiency in HRIS systems, workforce analytics, and reporting tools. - Excellent cross-cultural communication and collaboration skills, particularly with globally distributed teams. - Strong problem-solving, analytical, and decision-making skills. - Proactive, adaptable, and capable of managing multiple priorities in a fast-paced environment. Preferred Qualities - Experience owning or leading culture and engagement initiatives end-to-end. - Experience in distributed or global teams. - Background in both strategic HR and hands-on operational execution. - Experience implementing or optimizing HRIS or performance management systems. - Track record of identifying problems proactively and driving measurable improvements. - Experience working closely with senior leadership or founders. Interview Process - Step 1: Introductory Video (3–5 minutes) - Shortlisted candidates will be provided with a link to submit a short video introducing themselves and answering a provided question. - Step 2: Initial Interview (Recruitment Team) - A structured interview focused on experience, core competencies, and role alignment. - Step 3: 2nd Interview (HR Director) - A deeper discussion on HR operations, systems, and past experience. - Step 4: Final Interview (Executive Team) - Final conversation with leadership. Employment Details - Department: HR - Reports To: CEO - Type: Full-time - Location: Remote Company Description HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery, post-sale engagement, and customer support, helping our clients recover 10–15% more revenue from existing traffic. In fact, our work drove over $35 million in additional revenue for our clients last year alone. What started as a small but mighty support team has grown into a full-scale revenue engine, and now, a tech company. We've built custom internal tools to optimize conversations, scale faster, and deepen customer connection, and we're now turning those tools into software products powered by AI and automation. Whether you're a closer, a creative, a builder, or a systems thinker, there's room to grow with us. We care about performance, but we care just as much about people, and we’re building a place where both can thrive. We’re growing fast, and we’re looking for people who want to grow with us. Equal Opportunity Employer We are committed to equality of opportunity, welcoming diverse candidates, and fostering a work environment free from discrimination on the basis of race, color, ancestry, national/regional or ethnic origin, religious beliefs, sex, gender identity, sexual orientation, marital or family status, age, or physical impairments.

• Support human development by managing volunteer recruitment, onboarding and follow-up • Write and publish volunteer postings • Source and select candidates • Conduct interviews (video or phone) • Ensure onboarding of new volunteers • Maintain regular communication with teams • Monitor volunteer motivation and engagement • Maintain and update HR tracking tools • Participate in structuring HR processes • Assist in defining roles and job descriptions • Contribute to Brocloud's culture and values

Role Description This role is a remote position based in India on a 12-month fixed-term contract, working the night shift (7:30 pm IST to 4:30 am IST) to support U.S. time zones as part of our global recruiting operations. We are looking for a temporary / contract Talent Acquisition (TA) Coordinator to support significant growth over the next 12 months. You will join a fast-growing global Talent Acquisition team that is responsible for full-cycle recruitment of the best talent in the market as we build and scale AlphaSense. This contract TA Coordinator will join an established team of coordinators and recruiters and will provide administrative and operational support to ensure the candidate experience runs smoothly at all times. While this is a temporary position for a duration of 12 months, there may be opportunities for an extended contract or conversion to a permanent role based on business needs and performance. This would be a great role for someone with an interest in building or may have started their career in Talent or HR/People Operations role! What You’ll Do - Provide administrative support to the Talent Acquisition team, such as posting job openings, sending offer letters, pulling reports, organizing Google Drive, editing presentations, etc. - Correspond with candidates throughout the entire interview process, including scheduling phone/video interviews, sending out case studies/assignments, managing candidates in our Applicant Tracking System (Greenhouse) and providing updates to the team. - Become a Greenhouse power-user and assist in the management and administration of the system so that our team can be efficient, consistent, and have accurate data at all times. - Partner closely with our team of coordinators and recruiters to learn and improve upon our existing programs and processes. - As needed, provide in-office support for any onsite candidate interviews in our office, including booking conference rooms, greeting candidates, and ensuring interviews are running on schedule. - As needed, collaborate with the people operations team to ensure a seamless transition from candidate to employee, and ensure that everyone has what they need for new hire orientation. Who You Are - Energetic and Approachable: You bring a positive attitude, are friendly, and eager to assist, making you an excellent main point of contact for candidates and internal teams. - Highly Organized and Process-Oriented: You excel at creating, documenting, and implementing systems and processes that keep you and your team consistent and efficient. - Detail-Oriented and Meticulous: You have a keen eye for detail, ensuring candidate-facing communications like emails and job descriptions are polished and error-free. - Exceptional Communicator: With strong written, verbal, and interpersonal skills, you can effectively engage with a high volume of candidates, recruiters, and hiring managers. - Driven and Self-Motivated: You thrive in high-growth environments with ambitious goals, eager to contribute to building a business at scale. - Sense of Urgency and Accountability: Your excellent time-management skills and follow-through ensure tasks are completed efficiently and accurately. - Adaptable and Flexible: You embrace fast-paced environments and adapt seamlessly to change. - Creative and Entrepreneurial: You see growth opportunities in challenges, taking ownership of projects and driving innovation. - Eager to Learn and Develop: With access to training and tools, you're open to growth and committed to advancing your career at AlphaSense. - Professional and Trustworthy: You handle sensitive information with integrity, discretion, and confidentiality. - Tech-Savvy: Proficient in Google Suite (Gmail, Calendar, Sheets, Docs), you leverage technology to its full potential. Strong proficiency with ATS systems, especially Greenhouse, is highly preferred. Equal Opportunity Statement AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: - AlphaSense never asks candidates to pay for job applications, equipment, or training. - All official communications will come from an @alpha-sense.com email address. - If you’re unsure about a job posting or recruiter, verify it on our Careers page. - If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.