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PerfectServe logo
PerfectServe

Accelerating speed to care by optimizing provider schedules, streamlining clinical communication, and engaging patients.

Technical Lead

Full-stack EngineerSoftware EngineerFull TimeRemoteSeniorTeam 201-500Since 2003H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

81 days ago

Salary

$50K - $55K / year

Seniority

Senior

Bachelor Degree2 yrs expEnglish

Job Description

Technical Lead

PerfectServe

• Provide tactical day-to-day technical support to operational contacts. • Understand clinical workflows and apply PerfectServe solutions to improve them. • Partner with customer contacts to enhance adoption, train on self-administration best practices, and optimize account configurations. • Utilize Zendesk to ensure accurate and timely resolution of service requests in collaboration with the Support Center. • Manage, resolve and document complex and escalated requests and configuration changes. • Prepare and analyze reports for business reviews, utilizing custom reporting and analytics tools. • Contribute to product, process, and best practice documentation. • Provide tier-three technical support and collaborate on product feedback and enhancement requests. • Investigate and thoroughly document reported technical client concerns

Job Requirements

  • Strong technical expertise and ability to apply PerfectServe solutions in complex environments.
  • Ability to manage multiple tasks and resolve technical issues under pressure.
  • Excellent relationship-building, written, and verbal communication skills.
  • Exceptional customer service mindset with a commitment to exceeding expectations.
  • Adaptability, strong work ethic, and motivation to grow professionally.
  • Bachelor’s degree or equivalent experience.
  • 1+ years experience with PerfectServe implementation or support preferred.
  • 2+ years experience supporting SaaS customers or troubleshooting technical workflows.
  • Healthcare or clinical workflow experience preferred.
  • Proficiency in reporting tools (e.g., Looker) is a plus.
  • Ability to travel occasionally (less than 10%).

Benefits

  • Remote first work environment
  • Health, Dental, Vision, Life and Disability Insurance options available day one.
  • 401K - with match and immediately vested.
  • 17 company holidays, 2 floating holidays plus competitive paid time off policy
  • Internal Advancement Opportunities

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