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• The Medical Billing Specialist is responsible for the timely and accurate submission of insurance claims, reviewing and updating denied claims for resubmission and performing reconciliations to ensure timely billing for services provided. • The Medical Billing Specialist collaborates with patients, revenue cycle counterparts and work units, clinical staff, and insurance providers to drive the efficiency of the billing process and reduce the amount of denied claims. • Reviews patient demographic and insurance information and confirms patient benefit details related to services provided by the clinic from insurance providers. • Obtains necessary medical documentation from clinicians to provide to insurance companies as required for review and prior authorization of treatment. • Documents authorization reference numbers in EMR and/or other systems. • Updates and maintains EMR and/or other systems based on documentation provided by physician/clinic for creation of medical claim and/or posting of self-pay charges to patient accounts. • Prepares electronic claim files for submission. • Monitors accepted/denied claims and updates claims as required for resubmission. • Compares transaction reports with daily schedules to ensure timely billing of all services provided each month. • Resolves and prepares paperwork for any credit balances and prepares statements for collection of outstanding patient balances. • Performs daily charge capture functions as outlined by each Clinic in a timely and appropriate manner. This includes but not limited to the actual data entry of charges per patient into the EMR platform, eIVF. • Ensures charge reconciliation to the schedule for all patients seen daily. • Ensures appropriateness of charges based upon services rendered and works in conjunction with Clinic leadership, RCM Leadership, and Coding Team to ensure such accuracy.

• Review egg and sperm donor applications for eligibility in accordance with Prelude Network donor acceptance guidelines. • Conduct initial screening interviews to evaluate applicants for the program. • Explains donor program details and provides information to prospective donors via telephone, email, and virtual consultation. • Establishes an ongoing relationship to encourage completion of the application and screening process. • Coordinates genetic risk assessment and review with contracted Genetic Counselors and reviews all genetic reports prior to handoff to donor coordinators. • Obtains necessary medical records to establish applicant eligibility for donation. • Creates and maintains donor profiles in the donor database program and prepares applicants for handoff to donor coordinator. • Collects and prepares applicant photos for sharing in their online donor profile. • Responsible for donor profile preparation, reconciliation of information, and review before handoff to donor coordinator. • Identifies inconsistencies in donor information and strives to maintain accurate data and records across all systems. • Attends meetings to discuss applicant process/management; maintains relevant spreadsheets/documentation. • Establish and maintain collaborative relationships with MySpermBank team, Central Donor Recruitment staff, Inception Corporate team and vendors, Prelude Network clinical and admin teams. • Able to communicate, problem solve independently, and respond quickly to all key team members needs and inquiries.

• The AR Specialist is responsible for billing and follow-up of accounts according to documented procedures. • Includes but is not limited to: following up on claim status, billing and re-billing of claims, credit balance resolution, denial management, following up on aging accounts, and maintaining up to date account information. • Monitors claim status and records in system daily for commercial insurance billing. • Ensure timely collection of outstanding A/R and perform a variety of clerical and accounting functions to resolve billing issues of submitted claims • Review EOBs, assist in verifying patient coverage if needed, and assist with patient billing inquiries through a billing queue • Conducting outbound calls to insurance companies and/or patients to reconcile account issues and outstanding account balances • Facilitates and initiates appeals to insurance companies for higher payments and other appeals as needed. • Handles correspondence from payers to ensure all information required for claim processing is provided. • Review and resolve credit balances or unassigned money remaining on an account. • Provides customer service and follow through on account questions. • Assists with Special Projects as needed.

• Identify referral sources and maintain and grow physician referrals through on-site visits to (OB/GYN) referring office, networking events, trade shows, community functions and patient education/outreach events that align with current strategies of the practice • Continually share feedback from the market to initiate, in conjunction with the appropriate managers, operations-based changes in our services to better serve our referring offices • Build strong partnerships with referring and non-referring offices • Point of contact for ordering of marketing materials for the clinics and the field • Identify and monitor competitor activities and efforts within the area • Support established metrics and measures of success for all local referral efforts • Develop and implement regular strategic plans to increase referrals • Keep a pulse on the clinics new consults scheduled every week, no show rate and trends • Identify referral patterns and create strategic plans to respond to trends • Daily document visits in the CRM • Have a solid understanding of the infertility journey demonstrating expertise • Can articulate the many points of difference we have as it relates to the patient experience • Contribute to team effort by maintaining an excellent rapport and working relationship between patient services, other departments within practice and the Prelude Network • Assist with execution of special events e.g. Annual Fertility Symposium (virtual or hybrid event) or appearances at conferences and other sales/marketing opportunities • Assist marketing department with support at DTC events, social media content, etc. as requested • Point of contact in relationships with outside marketing agencies and/or vendors • Point of contact in relationships with local community groups (eg. GOGS, Men Having Babies, various women’s societies, etc.) • Leads all aspects of patient-focused community events

• The Physician Liaison is responsible for building physician (OBGYN) referral relationships in the surrounding areas of the designated practices. • Collaborating and implementing operations initiatives designed to enhance profile and reputation of the practice in the community. • Identify referral sources and maintain and grow physician referrals through on-site visits to (OB/GYN) referring office, networking events, trade shows, community functions and patient education/outreach events that align with current strategies of the practice. • Continually share feedback from the market to initiate, in conjunction with the appropriate managers, operations-based changes in our services to better serve our referring offices. • Build strong partnerships with referring and non-referring offices. • Point of contact for ordering of marketing materials for the clinics and the field. • Identify and monitor competitor activities and efforts within the area. • Support established metrics and measures of success for all local referral efforts. • Develop and implement regular strategic plans to increase referrals. • Keep a pulse on the clinics new consults scheduled every week, no show rate and trends. • Identify referral patterns and create strategic plans to respond to trends. • Daily document visits in the CRM. • Have a solid understanding of the infertility journey demonstrating expertise. • Can articulate the many points of difference we have as it relates to the patient experience. • Contribute to team effort by maintaining an excellent rapport and working relationship between patient services, other departments within practice and the Prelude Network. • Assist with execution of special events e.g. Annual Fertility Symposium (virtual or hybrid event) or appearances at conferences and other sales/marketing opportunities. • Assist marketing department with support at DTC events, social media content, etc. as requested. • Point of contact in relationships with outside marketing agencies and/or vendors. • Point of contact in relationships with local community groups (eg. GOGS, Men Having Babies, various women’s societies, etc.). • Leads all aspects of patient-focused community events.

• The Senior Product Manager owns the discovery, definition, delivery, and continuous improvement of products across Inception Fertility’s portfolio, including Prelude Connect, Practice Edge, and Prelude Cryopreservation. • Reporting directly to the Chief Product Officer, the Senior Product Manager owns resource allocation across the portfolio, directing team capacity toward the most valuable work. • The role translates customer evidence, clinical context, and data capability into well-scoped requirements that engineering, design, and data analytics teams can build against with confidence. • It demands fluency in both the big-picture strategy and the on-the-ground detail of shipping software in a regulated healthcare environment. • Manage, coach, and develop direct reports, setting clear goals, giving regular feedback, and supporting their growth. • Own resource allocation across the portfolio, balancing team capacity against priorities and reprioritizing as needs shift. • Provide prioritization guidance to engineering so teams stay focused on the work that matters most. • Partner with the Chief Product Officer on product strategy, roadmap trade-offs, and executive stakeholder communication, securing buy-in for key decisions. • Maintain a continuous voice-of-the-customer feedback loop, synthesizing input from the support team, patients, and clinical operations into prioritized, actionable product insight. • Cultivate relationships with patients and clinical team members willing to validate concepts and prioritize features before significant development investment is made. • Translate customer and market insight into clear, well-scoped functional and non-functional requirements, including privacy, security, and accessibility requirements. • Author product requirements documents, user stories, and acceptance criteria that reflect real user needs, clinical workflow, and business goals. • Contribute to build-versus-buy analysis for new capabilities, grounding recommendations in market landscape, technical feasibility, security posture, and strategic fit. • Own and prioritize the product backlog for assigned areas in close partnership with engineering. • Use AI tools to compress the path from idea to shipped feature, from drafting requirements and synthesizing research to standing up working prototypes. • Shape and maintain product roadmaps that are grounded in customer evidence, aligned to Inception’s strategic priorities, and realistic given engineering capacity and timeline. • Collaborate across clinical operations, data analytics, engineering, helpdesk, and revenue cycle, ensuring product decisions reflect all relevant perspectives and that progress is communicated clearly. • Support development of training materials, including product documentation, feature narratives, and client-facing communications, as new capabilities launch. • Plan and execute product releases across the portfolio, ensuring deadlines and quality standards are met and that change is managed thoughtfully for clinic and patient users. • Communicate product updates and changes to internal teams, stakeholders, and end users in clear, accurate, and timely language. • Partner with the support and QA teams to review and prioritize bugs and issues, ensuring they are resolved within timelines appropriate to their patient and clinical impact. • Define and monitor success metrics for each release, using outcomes data to validate decisions and inform the next iteration. • Ensure that Prelude Connect, Practice Edge, and Prelude Cryo capabilities comply with applicable healthcare regulation and security standards, including HIPAA for United States protected health information and PIPEDA for personal health information of Canadian individuals. • Apply responsible-AI practices, never exposing protected health information to AI tools that are not approved and governed, and ensuring AI-enabled features meet HIPAA, PIPEDA, and company data-handling standards. • Help establish and refine product practices, including customer interview frameworks, requirements templates, prioritization approaches, and feedback loops. • Champion a customer-first, evidence-based mindset across colleagues. • Participate in occasional customer and partner engagements, traveling as needed to build relationships and gather direct market insight.

• Monitors claim status and records in system daily for commercial insurance billing. • Ensure timely collection of outstanding A/R and perform a variety of clerical and accounting functions to resolve billing issues of submitted claims • Review EOBs, assist in verifying patient coverage if needed, and assist with patient billing inquiries through a billing queue • Conducting outbound calls to insurance companies and/or patients to reconcile account issues and outstanding account balances • Facilitates and initiates appeals to insurance companies for higher payments and other appeals as needed. • Handles correspondence from payers to ensure all information required for claim processing is provided. • Review and resolve credit balances or unassigned money remaining on an account. • Provides customer service and follow through on account questions. • Assists with Special Projects as needed.

• Identify referral sources and maintain and grow physician referrals through on-site visits to (OB/GYN, Urology, GYN Onc and Family Practice) referring office, networking events, trade shows, community functions, and patient education/outreach events that align with current strategies of the practice. • Continually share feedback from the market to initiate, in conjunction with the appropriate managers, operations-based changes in our services to better serve our referring offices. • Build strong partnerships with referring and non-referring offices. • Point of contact for ordering of marketing materials for the clinics and the field in conjunction or as directed by Marketing Manager / Managing Director. • Identify and monitor competitor activities and efforts within the area. • Support established metrics and measures of success for all local referral efforts. • Develop and implement regular strategic plans to increase referrals. • Keep a pulse on the clinics new consults scheduled every week, no show rate and trends. • Identify referral patterns and create strategic plans to respond to trends. • Daily document visits in the CRM (Salesforce). • 2 days per week in field with minimum 10 office visits. • Have a solid understanding of the infertility journey demonstrating expertise. • Can articulate the many points of difference we have as it relates to the patient experience. • Contribute to team effort by maintaining an excellent rapport and working relationship between patient services and other departments within the practice and the Prelude Network. • Assist with execution of special projects and events, e.g. Annual Fertility Symposium (virtual or hybrid event) or appearances at other sales/marketing opportunities. • Point of contact in relationships with outside marketing agencies and/or vendors, in conjunction or as directed by Marketing Manager. • Point of contact in relationships with local community groups (eg. GOGS, Men Having Babies, various women’s societies, etc.), in conjunction or as directed by Marketing Manager. • Leads all aspects of patient-focused community events. • Ability to travel throughout designated region as well as within North America to the clinics within the Inception network, as well as required meetings and conferences. • Other duties as assigned.

• Supporting the sales team in pre-sales calls by providing technical expertise, answering prospect questions, and addressing technical concerns • Preparing and delivering tailored product demos based on customer requirements and specific use cases • Conducting technical support calls and providing L1 technical support to customers • Running customer onboarding sessions to ensure smooth adoption of our products • Preparing technical documentation, integration guides, and product briefs for the sales team • Building and maintaining relationships with customers, proactively engaging to ensure their success • Collecting customer feedback and translating it into actionable insights • Creating and maintaining a knowledge base – playbooks, ready-made solutions, FAQs, and best practices • Writing workarounds, simpler implementations, and integration examples for customers • Continuously deepening your technical knowledge of our products and the broader ecosystem.

• Solve high-impact problems across CKEditor and CKSource products, spotting where AI or automation can add value. • Work with product and engineering stakeholders to clarify goals, scope, and success metrics. • Design pragmatic end-to-end solutions across the editor, backend services, and other portfolio products. • Prototype quickly, iterate with feedback, and evolve the best ideas into production features. • Build integrations and platform patterns (APIs, workflows, ecosystems) that extend product capabilities. • Influence technical direction and best practices across teams, helping others adopt new tools effectively. • Drive adoption of AI-assisted development (agents, reviews, testing, ops) to improve how we build and ship software.