ButterCMS 🧈

• Monitors claim status and records in system daily for commercial insurance billing. • Ensure timely collection of outstanding A/R and perform a variety of clerical and accounting functions to resolve billing issues of submitted claims • Review EOBs, assist in verifying patient coverage if needed, and assist with patient billing inquiries through a billing queue • Conducting outbound calls to insurance companies and/or patients to reconcile account issues and outstanding account balances • Facilitates and initiates appeals to insurance companies for higher payments and other appeals as needed. • Handles correspondence from payers to ensure all information required for claim processing is provided. • Review and resolve credit balances or unassigned money remaining on an account. • Provides customer service and follow through on account questions. • Assists with Special Projects as needed.

• Identify referral sources and maintain and grow physician referrals through on-site visits to (OB/GYN, Urology, GYN Onc and Family Practice) referring office, networking events, trade shows, community functions, and patient education/outreach events that align with current strategies of the practice. • Continually share feedback from the market to initiate, in conjunction with the appropriate managers, operations-based changes in our services to better serve our referring offices. • Build strong partnerships with referring and non-referring offices. • Point of contact for ordering of marketing materials for the clinics and the field in conjunction or as directed by Marketing Manager / Managing Director. • Identify and monitor competitor activities and efforts within the area. • Support established metrics and measures of success for all local referral efforts. • Develop and implement regular strategic plans to increase referrals. • Keep a pulse on the clinics new consults scheduled every week, no show rate and trends. • Identify referral patterns and create strategic plans to respond to trends. • Daily document visits in the CRM (Salesforce). • 2 days per week in field with minimum 10 office visits. • Have a solid understanding of the infertility journey demonstrating expertise. • Can articulate the many points of difference we have as it relates to the patient experience. • Contribute to team effort by maintaining an excellent rapport and working relationship between patient services and other departments within the practice and the Prelude Network. • Assist with execution of special projects and events, e.g. Annual Fertility Symposium (virtual or hybrid event) or appearances at other sales/marketing opportunities. • Point of contact in relationships with outside marketing agencies and/or vendors, in conjunction or as directed by Marketing Manager. • Point of contact in relationships with local community groups (eg. GOGS, Men Having Babies, various women’s societies, etc.), in conjunction or as directed by Marketing Manager. • Leads all aspects of patient-focused community events. • Ability to travel throughout designated region as well as within North America to the clinics within the Inception network, as well as required meetings and conferences. • Other duties as assigned.

• Supporting the sales team in pre-sales calls by providing technical expertise, answering prospect questions, and addressing technical concerns • Preparing and delivering tailored product demos based on customer requirements and specific use cases • Conducting technical support calls and providing L1 technical support to customers • Running customer onboarding sessions to ensure smooth adoption of our products • Preparing technical documentation, integration guides, and product briefs for the sales team • Building and maintaining relationships with customers, proactively engaging to ensure their success • Collecting customer feedback and translating it into actionable insights • Creating and maintaining a knowledge base – playbooks, ready-made solutions, FAQs, and best practices • Writing workarounds, simpler implementations, and integration examples for customers • Continuously deepening your technical knowledge of our products and the broader ecosystem.

• Solve high-impact problems across CKEditor and CKSource products, spotting where AI or automation can add value. • Work with product and engineering stakeholders to clarify goals, scope, and success metrics. • Design pragmatic end-to-end solutions across the editor, backend services, and other portfolio products. • Prototype quickly, iterate with feedback, and evolve the best ideas into production features. • Build integrations and platform patterns (APIs, workflows, ecosystems) that extend product capabilities. • Influence technical direction and best practices across teams, helping others adopt new tools effectively. • Drive adoption of AI-assisted development (agents, reviews, testing, ops) to improve how we build and ship software.

• Solve high-impact problems across product and internal systems, identifying where AI or automation can create real value. • Work closely with engineering, product, and business stakeholders to understand problems, clarify goals, and define the right approach. • Design pragmatic, end-to-end solutions from architecture and technical plans to production-ready systems. • Build systems involving LLMs, integrations, and multi-step or agentic workflows. • Make sound engineering decisions across model choice, orchestration, evaluation, latency, cost, reliability, security, and maintainability. • Write production-quality code, build prototypes, and evolve them into robust, scalable solutions. • Influence technical direction across teams, define best practices, and help others adopt AI effectively.

• Verify timekeeping records and consult managers/employees about any discrepancies. • Answer inquiries regarding PTO balances. • Record payroll data in our software system and verify all amounts prior to payroll processing. • Answer inquiries regarding employee check details. • Responsible for processing bi-weekly payrolls and running payroll reports through the payroll system. • Maintain accurate and organized files, including the electronic filing of time and payroll reports. • Work closely with leaders across the organization, payroll leadership, and Human Resources to ensure accuracy of payroll processing. • Support and actively participates in initiatives designed to improve individual and organizational performance. • Other duties as assigned.

• The Network Billing Manager serves as a strategic revenue cycle leader responsible for identifying revenue optimization opportunities across a multi-site fertility clinic network. • This role analyzes billing performance, uncovers lost revenue drivers, and develops data-driven insights that support executive decision-making and strengthen overall financial performance. • Working with a high degree of autonomy, the position partners with operational and clinical leadership to translate complex billing and reimbursement data into actionable strategies. • The Network Billing Manager prepares leadership-level analyses and presentations, drives revenue integrity initiatives, and provides ongoing clinic education on best practices to improve consistency and performance across the network. • This role is ideal for a highly analytical professional who demonstrates strong self-leadership, strategic thinking, and the ability to influence operational improvement across a multi-site healthcare environment.

• Design, build, and maintain backend services for CKEditor 5 - including REST APIs, real-time streaming, event-driven processing, and data persistence. • Build and maintain a multi-service architecture with message queues, caching, and async communication patterns. • Engage in code reviews, pair programming, and cross-functional collaboration to ensure the highest quality results. • Write clean, maintainable, and well-structured code, balancing readability with appropriate documentation. • Share best practices on programming standards, tools, and processes to foster continuous improvement.

• Zarządzanie, nadzorowanie i śledzenie dostaw zespołu inżynierskiego; • Współpraca z zespołem w celu rozwoju procesów, polityk, protokołów i rozwiązań w zespole; • Pisanie czystego, utrzymywalnego, dobrze udokumentowanego kodu i ustalanie standardów jakości; • Kultywowanie doskonałości inżynieryjnej poprzez ciągłe uczenie się i kulturę bez winy; • Promowanie kultury odpowiedzialności i współpracy.

• Design, build, and maintain backend services that power AI features for CKEditor 5 — including API orchestration, streaming, event-driven processing, and data persistence. • Integrate and orchestrate LLM providers to deliver intelligent editing features such as contextual text suggestions, automated content generation, and other intelligent text processing capabilities. • Engage in code reviews, pair programming, and cross-functional collaboration to ensure the highest quality results. • Write clean, maintainable, and well-structured code, balancing readability with appropriate documentation. • Share best practices on programming standards, tools, and processes to foster continuous improvement.