• Serve as a primary point of contact for customer inquiries, including more complex or escalated issues, across phone, chat, SMS, and email channels. • Resolve customer concerns related to orders, shipping, and products by applying established policies and procedures. • Provide proactive outreach to customers regarding order status, shipping delays, backorders, or delivery exceptions, using clear and empathetic communication. • Escalate issues appropriately when needed to ensure timely and accurate resolution. • Monitor and track customer orders from purchase through delivery to ensure accuracy and timely fulfillment. • Partner with Operations and Logistics teams to help investigate fulfillment errors, carrier delays, or order discrepancies. • Identify recurring order or shipping issues and share observations with the broader team to support continuous improvement. • Assist in ensuring high-priority customer orders are addressed promptly and effectively. • Support ticket triage and prioritization to help meet service-level goals and response-time expectations. • Contribute to the development and maintenance of internal documentation, FAQs, and knowledge base resources. • Track customer communication trends and flag recurring issues or themes to Customer Experience leadership. • Collaborate cross-functionally when issues require coordination across teams. • Actively participate in team meetings, discussions, and knowledge-sharing sessions. • Contribute positively to team culture by collaborating with peers, sharing insights, and supporting collective goals. • Work independently on assigned responsibilities while remaining engaged, communicative, and responsive as part of a distributed team. • Share feedback and suggestions to help improve customer workflows, tools, and communication practices.

Role Description Mercier Consultancy is pleased to offer a fantastic opportunity for a Flemish Speaking Customer Service role within our Tourism Industry Department. This position provides the flexibility to work from anywhere in Greece, allowing you to blend a rewarding career with the beauty of this Mediterranean paradise! We are seeking dynamic individuals fluent in Flemish who are dedicated to delivering exceptional customer service to our Flemish-speaking clients. In this role, you will assist clients with their inquiries and help them navigate our various tourism services, ensuring they have an unforgettable experience while visiting Greece. - Respond to customer inquiries in Flemish regarding tourism services, bookings, and travel-related queries - Assist clients throughout the booking process and provide detailed information on available options - Handle complaints and resolve issues efficiently to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Collaborate with team members to enhance service quality and improve client experiences - Stay informed about tourism offerings and trends in Greece Qualifications - Fluency in Flemish and English, both written and spoken - Strong communication and active listening skills - Commitment to providing outstanding customer service - Ability to work independently and efficiently from home - Prior experience in customer service or tourism is a plus but not mandatory - Strong organizational skills and attention to detail - Eagerness to learn about the tourism market and popular destinations in Greece Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package (Flight, Transfer and Hotel) - Fee for the Real Estate agency paid by our client - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - Fully Paid Training - Free Greek Course - Discounts and Benefits with their partners - And More... Company Description

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT Job Summary: This position receives and responds to general and routine customer inquiries regarding business products and services under direct and indirect supervision. Responsible for delivering exceptional customer service in a respectful, courteous, and timely manner to ensure concerns are resolved within established guidelines. Acts as a “customer liaison” throughout the service process. Job Description: ✨Now Hiring: Consumer Experience Representative l – La-Z-Boy Furniture Galleries ✨Location: Phoenix, AZ area (remote position) KEY RESPONSIBILITIES: - Provide professional and courteous support to customers through phone calls and email with ability to provide information confidently and accurately (including but not limited to): - Requests for product information and part/fabric availability - Requests for service with ability to determine appropriateness for virtual visit verses in-home service. - Track and provide status of past due and/or shipped part orders. - Possess a deep understanding and ability to discuss various warranties for the full La-Z-Boy product line. - Review and process resolve tech reports with the ability to recognize if additional attention or follow up is required, escalating as necessary. - Defuse customer situations, works closely with co-workers and supervisors to resolve customer issues. - Make decisions on appropriateness of discounting or waiving service fees. - Maintain accurate and detailed records of customer interactions, transactions, and case resolutions using designated systems or software. - Process payment or refund transactions utilizing credit card point of sale system. - Escalates problems or decisions to appropriate individual based on established guidelines and procedures when necessary. Defuses difficult customers and develops a solution. - Initiates outbound communication via various means to keep customer informed of issue status and expectations. SCOPE & IMPACT: Meets or exceeds performance expectations including call handling (CPH), email responses (EPH), quality, dependability, and schedule adherence. Ability to impact department financial performance based on offering discounts, waving service fees and recommendations on return good authorizations. Has access to confidential customer credit card information. Compensation: $18.00 per hour Work Schedule: Monday - Friday, 8 hour shift MINIMUM REQUIREMENTS: - High school diploma or GED with 0-2 years of relevant experience or equivalent. - Excellent verbal and written communication skills. - Customer-centric approach with a strong focus on problem-solving and conflict resolution. - Patience, empathy, and a positive attitude when dealing with customers. - Strong attention to detail and organizational skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Ability to navigate through multiple web browsers, windows, and systems PREFERRED REQUIREMENTS: - Proficiency in Microsoft Office products including Outlook, Excel and Word SUPERVISORY RESPONSIBILITIES: None PHYSICAL DEMANDS/WORK ENVIRONMENT: Office environment / no specific or unusual physical or environmental demands. Nearly continuously sit, use repetitive hand motion, hear and listen. Seldom walk. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice. Weekly Hours: 40 Benefits for Employees in the US: Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time. More information can be found via: https://learn.bswift.com/la-z-boy If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role. At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.

We are excited to welcome a Part Time Customer Service Representative - Work at Home (CSR) to our growing team! Key Benefit Administrators is consistently named a Top Workplace by our employees and we are excited to speak to qualified candidates about this new opportunity! Creating a Top Workplace is about more than offering great benefits and vacation time. It's about organizational health. Employees want to align with the company's vision, be challenged by a high-performance culture, and feel that they are valued and that their voices are heard. At Key Benefit Administrators, we believe in delivering a Wow level of service to our valued clients and living up to our mission of improving people's health through high quality, cost-effective care. Strong core values, supportive work relationships, high quality training and personal development are part of our DNA and we are looking for the right individual to join us! If you are passionate about delivering high quality service and would like to be part of our supportive family culture - we want to hear from you. The Customer Service Representative position includes a comprehensive benefit package, award-winning training program and competitive salary! This is a work from home opportunity. Customer Service Representative Overview: We believe that "Wow Customer Service" means a focus on providing first call resolution and delivering a caring human touch to our members, clients and health care providers vs. solely focusing on handle times and total call counts. Common questions include determination of benefits, payments and claim status related to medical, dental and flexible benefits. Customer Service Representative Essential Duties and Responsibilities: - Accepts incoming calls, webchats or emails from customers in a call center environment, handling each call in a professional manner and working to resolve the issue fully at the time of the call. - Deliver quality service to each caller and build positive relationships one interaction at a time. - Provides information to the callers by engaging and educating members using KBA tools and resources to coordinate problem resolution with appropriate departments on the first call. - Follows up on outstanding issues through to resolution, advising the caller of the status and final outcome. - Documents all calls in a clear and professional manner. - Listen first and respond with empathy, care and compassion. - Maintain and protect the confidential information of all callers. Customer Service Representative Competencies, Knowledge, Skills and Abilities: - Able to identify and solve problems in a timely manner. - Takes ownership of issues and uses experience and resources to solve problems. - Maintains confidentiality. - Operates with integrity. - Speaks clearly and persuasively. - Team player who contributes to the overall culture and organizational success. More about Key Benefit Administrators: KBA is a privately owned company with a family atmosphere and supportive leadership, and we take an active role in our local communities with corporate sponsorships and community outreach programs. Employees continue to vote KBA as a Top Workplace year after year! https://topworkplaces.com/company/key-benefit-administrato/indystar/ Founded in 1979 as a full-service group benefits administration firm specializing in self-funded medical plans, the Key Family has grown to become one of the country's largest independently owned third party administrators, supporting a wide variety of group benefit plans. Learn more about KBA here: https://keybenefit.com/ Our Mission: To create happy customers who renew by improving upon our successful track record of applying patented, proven, creative solutions to the reduction of healthcare costs while improving people's health through high quality, cost-effective care. Check us out on Glassdoor! https://www.glassdoor.com/Overview/Working-at-Key-Benefit-Administrators-EI_IE692314.11,37.htm If you are unable to complete an application for the Customer Service Representative position due to a disability, contact Human Resources by calling 800-560-3539 to ask for an accommodation or an alternative application process. All qualified applicants for the Customer Service Representative position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.