Role Description Mercier Consultancy is pleased to offer a fantastic opportunity for a Flemish Speaking Customer Service role within our Tourism Industry Department. This position provides the flexibility to work from anywhere in Greece, allowing you to blend a rewarding career with the beauty of this Mediterranean paradise! We are seeking dynamic individuals fluent in Flemish who are dedicated to delivering exceptional customer service to our Flemish-speaking clients. In this role, you will assist clients with their inquiries and help them navigate our various tourism services, ensuring they have an unforgettable experience while visiting Greece. - Respond to customer inquiries in Flemish regarding tourism services, bookings, and travel-related queries - Assist clients throughout the booking process and provide detailed information on available options - Handle complaints and resolve issues efficiently to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Collaborate with team members to enhance service quality and improve client experiences - Stay informed about tourism offerings and trends in Greece Qualifications - Fluency in Flemish and English, both written and spoken - Strong communication and active listening skills - Commitment to providing outstanding customer service - Ability to work independently and efficiently from home - Prior experience in customer service or tourism is a plus but not mandatory - Strong organizational skills and attention to detail - Eagerness to learn about the tourism market and popular destinations in Greece Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package (Flight, Transfer and Hotel) - Fee for the Real Estate agency paid by our client - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - Fully Paid Training - Free Greek Course - Discounts and Benefits with their partners - And More... Company Description

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT Job Summary: This position receives and responds to general and routine customer inquiries regarding business products and services under direct and indirect supervision. Responsible for delivering exceptional customer service in a respectful, courteous, and timely manner to ensure concerns are resolved within established guidelines. Acts as a “customer liaison” throughout the service process. Job Description: ✨Now Hiring: Consumer Experience Representative l – La-Z-Boy Furniture Galleries ✨Location: Phoenix, AZ area (remote position) KEY RESPONSIBILITIES: - Provide professional and courteous support to customers through phone calls and email with ability to provide information confidently and accurately (including but not limited to): - Requests for product information and part/fabric availability - Requests for service with ability to determine appropriateness for virtual visit verses in-home service. - Track and provide status of past due and/or shipped part orders. - Possess a deep understanding and ability to discuss various warranties for the full La-Z-Boy product line. - Review and process resolve tech reports with the ability to recognize if additional attention or follow up is required, escalating as necessary. - Defuse customer situations, works closely with co-workers and supervisors to resolve customer issues. - Make decisions on appropriateness of discounting or waiving service fees. - Maintain accurate and detailed records of customer interactions, transactions, and case resolutions using designated systems or software. - Process payment or refund transactions utilizing credit card point of sale system. - Escalates problems or decisions to appropriate individual based on established guidelines and procedures when necessary. Defuses difficult customers and develops a solution. - Initiates outbound communication via various means to keep customer informed of issue status and expectations. SCOPE & IMPACT: Meets or exceeds performance expectations including call handling (CPH), email responses (EPH), quality, dependability, and schedule adherence. Ability to impact department financial performance based on offering discounts, waving service fees and recommendations on return good authorizations. Has access to confidential customer credit card information. Compensation: $18.00 per hour Work Schedule: Monday - Friday, 8 hour shift MINIMUM REQUIREMENTS: - High school diploma or GED with 0-2 years of relevant experience or equivalent. - Excellent verbal and written communication skills. - Customer-centric approach with a strong focus on problem-solving and conflict resolution. - Patience, empathy, and a positive attitude when dealing with customers. - Strong attention to detail and organizational skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Ability to navigate through multiple web browsers, windows, and systems PREFERRED REQUIREMENTS: - Proficiency in Microsoft Office products including Outlook, Excel and Word SUPERVISORY RESPONSIBILITIES: None PHYSICAL DEMANDS/WORK ENVIRONMENT: Office environment / no specific or unusual physical or environmental demands. Nearly continuously sit, use repetitive hand motion, hear and listen. Seldom walk. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice. Weekly Hours: 40 Benefits for Employees in the US: Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time. More information can be found via: https://learn.bswift.com/la-z-boy If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role. At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.

We are excited to welcome a Part Time Customer Service Representative - Work at Home (CSR) to our growing team! Key Benefit Administrators is consistently named a Top Workplace by our employees and we are excited to speak to qualified candidates about this new opportunity! Creating a Top Workplace is about more than offering great benefits and vacation time. It's about organizational health. Employees want to align with the company's vision, be challenged by a high-performance culture, and feel that they are valued and that their voices are heard. At Key Benefit Administrators, we believe in delivering a Wow level of service to our valued clients and living up to our mission of improving people's health through high quality, cost-effective care. Strong core values, supportive work relationships, high quality training and personal development are part of our DNA and we are looking for the right individual to join us! If you are passionate about delivering high quality service and would like to be part of our supportive family culture - we want to hear from you. The Customer Service Representative position includes a comprehensive benefit package, award-winning training program and competitive salary! This is a work from home opportunity. Customer Service Representative Overview: We believe that "Wow Customer Service" means a focus on providing first call resolution and delivering a caring human touch to our members, clients and health care providers vs. solely focusing on handle times and total call counts. Common questions include determination of benefits, payments and claim status related to medical, dental and flexible benefits. Customer Service Representative Essential Duties and Responsibilities: - Accepts incoming calls, webchats or emails from customers in a call center environment, handling each call in a professional manner and working to resolve the issue fully at the time of the call. - Deliver quality service to each caller and build positive relationships one interaction at a time. - Provides information to the callers by engaging and educating members using KBA tools and resources to coordinate problem resolution with appropriate departments on the first call. - Follows up on outstanding issues through to resolution, advising the caller of the status and final outcome. - Documents all calls in a clear and professional manner. - Listen first and respond with empathy, care and compassion. - Maintain and protect the confidential information of all callers. Customer Service Representative Competencies, Knowledge, Skills and Abilities: - Able to identify and solve problems in a timely manner. - Takes ownership of issues and uses experience and resources to solve problems. - Maintains confidentiality. - Operates with integrity. - Speaks clearly and persuasively. - Team player who contributes to the overall culture and organizational success. More about Key Benefit Administrators: KBA is a privately owned company with a family atmosphere and supportive leadership, and we take an active role in our local communities with corporate sponsorships and community outreach programs. Employees continue to vote KBA as a Top Workplace year after year! https://topworkplaces.com/company/key-benefit-administrato/indystar/ Founded in 1979 as a full-service group benefits administration firm specializing in self-funded medical plans, the Key Family has grown to become one of the country's largest independently owned third party administrators, supporting a wide variety of group benefit plans. Learn more about KBA here: https://keybenefit.com/ Our Mission: To create happy customers who renew by improving upon our successful track record of applying patented, proven, creative solutions to the reduction of healthcare costs while improving people's health through high quality, cost-effective care. Check us out on Glassdoor! https://www.glassdoor.com/Overview/Working-at-Key-Benefit-Administrators-EI_IE692314.11,37.htm If you are unable to complete an application for the Customer Service Representative position due to a disability, contact Human Resources by calling 800-560-3539 to ask for an accommodation or an alternative application process. All qualified applicants for the Customer Service Representative position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What Individualized Care contributes to Cardinal Health Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers. Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go. Responsibilities The Case Manager supports patient access to therapy through Reimbursement Support Services in accordance with the program business rules and HIPAA regulations. This position is responsible for guiding the patient through the various process steps of their patient journey to therapy. These steps include patient referral intake, investigating all patient health insurance benefits (pharmacy and medical benefits), and proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and delivery of product in a timely manner. - First point of contact handling inbound calls, with ability to determine needs and provide one call resolution - Process enrollments via inbound fax, phone, and electronically. - Provide world-class service and receive inbound calls from patients, healthcare provider offices, SPs, and customers, striving for one-call resolution. - Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate - Must meet the daily task and benefit investigation goals associated with a high enrollment volume/low patient interaction program. - Investigate and resolve patient/physician inquiries and concerns in a timely manner - Proactive follow-up with various contacts to ensure patient access to therapy - Demonstrate superior customer support talents - Prioritize multiple, concurrent assignments and work with a sense of urgency - Must communicate clearly and effectively in both a written and verbal format - Must demonstrate a superior willingness to help external and internal customers - Working alongside teammates to best support the needs of the patient population or will transfer caller to appropriate team member (when applicable) - Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry - Must self-audit intake activities to ensure accuracy and efficiency for the program - Make outbound calls to patient and/or provider to discuss any missing information as applicable - Assess patient’s financial ability to afford therapy and provide hand on guidance to appropriate financial assistance - Documentation must be clear and accurate and stored in the appropriate sections of the database - Must track any payer/plan issues and report any changes, updates, or trends to management - Handle escalations and ensure proper communication of the resolution within required timeframe agreed upon by the client - Ability to effectively mediate situations in which parties are in disagreement to facilitate a positive outcome - Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties - Investigate and resolve patient/physician inquiries and concerns in a timely manner - Enter detailed information into company proprietary software while conversing via telephone - Place outbound phone calls for patient follow ups or confirmations - Proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and delivery of product in a timely manner. - Conducting initial assessments to understand patient /HCP needs and gather information to determine eligibility - Evaluating client needs and making appropriate referrals to relevant programs or services. - Collaborate with both internal and external teams, focusing on problem-solving and teamwork. - Cultivate innovation by consistently monitoring systems, processes, and potential care gaps, offering new ideas and solutions to elevate the support program. - Proactively document and share reimbursement and other knowledge with patient support program team members through resources, consultation for complex cases, and special projects as requested.   - Consistently maintain and document accurate data, including insurance, coverage approvals, on-going coverage requirements, and all patient and provider interactions. - Gain and sustain proficiency in use of the manufacturer’s CRM tool to document work and progress the patient journey. Consistently leverage CRM reporting tools and data analytics to make strategic decisions while prioritizing patient and customer needs, while tracking and communicating areas within the CRM where refinement would be beneficial. - Display high emotional intelligence and use professional communication to foster strong working relationships with colleagues both inside and outside the organization. - Provide caseload coverage outside of assigned duties as needed. - Ensure compliance with company and manufacturer policies. Training and Work Schedules Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT. Remote Details All U.S. residents are eligible to apply to this position. You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection at the remote location. Dial-up connections are NOT acceptable. Download speed of 15Mbps (megabyte per second) - Upload speed of 5Mbps (megabyte per second) - Ping Rate Maximum of 30ms (milliseconds) - Hardwired to the router - Surge protector with Network Line Protection for CAH issued equipment Qualifications - Proven benefit verification process experience is required. - Prior experience working with multiple Customer Relationship Managers (CRM) is preferred . What is expected of you and others at this level - Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments - In-depth knowledge in technical or specialty area - Applies advanced skills to resolve complex problems independently - May modify process to resolve situations - Works independently within established procedures; may receive general guidance on new assignments Anticipated hourly range: $22.50 - $28.89 per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs Application window anticipated to close: 3/27/26 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here