La-Z-Boy

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT Job Summary: This position receives and responds to general and routine customer inquiries regarding business products and services under direct and indirect supervision. Responsible for delivering exceptional customer service in a respectful, courteous, and timely manner to ensure concerns are resolved within established guidelines. Acts as a “customer liaison” throughout the service process. Job Description: ✨Now Hiring: Consumer Experience Representative l – La-Z-Boy Furniture Galleries ✨Location: Phoenix, AZ area with onsite training (4-5 weeks) - 17000 W Glendale, Ave, Litchfield, AZ 85340 KEY RESPONSIBILITIES: - Provide professional and courteous support to customers through phone calls and email with ability to provide information confidently and accurately (including but not limited to): - Requests for product information and part/fabric availability - Requests for service with ability to determine appropriateness for virtual visit verses in-home service. - Track and provide status of past due and/or shipped part orders. - Possess a deep understanding and ability to discuss various warranties for the full La-Z-Boy product line. - Review and process resolve tech reports with the ability to recognize if additional attention or follow up is required, escalating as necessary. - Defuse customer situations, works closely with co-workers and supervisors to resolve customer issues. - Make decisions on appropriateness of discounting or waiving service fees. - Maintain accurate and detailed records of customer interactions, transactions, and case resolutions using designated systems or software. - Process payment or refund transactions utilizing credit card point of sale system. - Escalates problems or decisions to appropriate individual based on established guidelines and procedures when necessary. Defuses difficult customers and develops a solution. - Initiates outbound communication via various means to keep customer informed of issue status and expectations. SCOPE & IMPACT: Meets or exceeds performance expectations including call handling (CPH), email responses (EPH), quality, dependability, and schedule adherence. Ability to impact department financial performance based on offering discounts, waving service fees and recommendations on return good authorizations. Has access to confidential customer credit card information. Work Schedule: Monday - Friday, 8 hour shift Compensation: $18.00 per hour Training Schedule: May 18th, 2026 - Onsite training will be scheduled for the first 4-5 weeks. Must be able to attend training, position is fully remote once training is complete - Training location: 17000 W Glendale AVE, Litchfield Park, AZ 85340 BENEFITS: - Health Insurance through Blue Cross/Blue Shield - Optum for Prescriptions In-Network - Dental and Vision Insurance - Paid Vacation - 401k with match - Disability Insurance - Life Insurance and AD&D - Paid Bonding Leave - Health Savings Account - Contributions go in tax-free, grow tax-free and are withdrawn tax-free - Employee Assistance Program (Free to all employees!) - Counseling sessions - Financial and legal resources MINIMUM REQUIREMENTS: - High school diploma or GED with 0-2 years of relevant experience or equivalent. - Excellent verbal and written communication skills. - Customer-centric approach with a strong focus on problem-solving and conflict resolution. - Patience, empathy, and a positive attitude when dealing with customers. - Strong attention to detail and organizational skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Ability to navigate through multiple web browsers, windows, and systems PREFERRED REQUIREMENTS: - Proficiency in Microsoft Office products including Outlook, Excel and Word SUPERVISORY RESPONSIBILITIES: None PHYSICAL DEMANDS/WORK ENVIRONMENT: Office environment / no specific or unusual physical or environmental demands. Nearly continuously sit, use repetitive hand motion, hear and listen. Seldom walk. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice. Weekly Hours: 40 Benefits for Employees in the US: Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time. More information can be found via: https://learn.bswift.com/la-z-boy If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role. At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT Job Summary: This position receives and responds to general and routine customer inquiries regarding business products and services under direct and indirect supervision. Responsible for delivering exceptional customer service in a respectful, courteous, and timely manner to ensure concerns are resolved within established guidelines. Acts as a “customer liaison” throughout the service process. Job Description: ✨Now Hiring: Consumer Experience Representative l – La-Z-Boy Furniture Galleries ✨Location: Phoenix, AZ area (remote position) KEY RESPONSIBILITIES: - Provide professional and courteous support to customers through phone calls and email with ability to provide information confidently and accurately (including but not limited to): - Requests for product information and part/fabric availability - Requests for service with ability to determine appropriateness for virtual visit verses in-home service. - Track and provide status of past due and/or shipped part orders. - Possess a deep understanding and ability to discuss various warranties for the full La-Z-Boy product line. - Review and process resolve tech reports with the ability to recognize if additional attention or follow up is required, escalating as necessary. - Defuse customer situations, works closely with co-workers and supervisors to resolve customer issues. - Make decisions on appropriateness of discounting or waiving service fees. - Maintain accurate and detailed records of customer interactions, transactions, and case resolutions using designated systems or software. - Process payment or refund transactions utilizing credit card point of sale system. - Escalates problems or decisions to appropriate individual based on established guidelines and procedures when necessary. Defuses difficult customers and develops a solution. - Initiates outbound communication via various means to keep customer informed of issue status and expectations. SCOPE & IMPACT: Meets or exceeds performance expectations including call handling (CPH), email responses (EPH), quality, dependability, and schedule adherence. Ability to impact department financial performance based on offering discounts, waving service fees and recommendations on return good authorizations. Has access to confidential customer credit card information. Compensation: $18.00 per hour Work Schedule: Monday - Friday, 8 hour shift MINIMUM REQUIREMENTS: - High school diploma or GED with 0-2 years of relevant experience or equivalent. - Excellent verbal and written communication skills. - Customer-centric approach with a strong focus on problem-solving and conflict resolution. - Patience, empathy, and a positive attitude when dealing with customers. - Strong attention to detail and organizational skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Ability to navigate through multiple web browsers, windows, and systems PREFERRED REQUIREMENTS: - Proficiency in Microsoft Office products including Outlook, Excel and Word SUPERVISORY RESPONSIBILITIES: None PHYSICAL DEMANDS/WORK ENVIRONMENT: Office environment / no specific or unusual physical or environmental demands. Nearly continuously sit, use repetitive hand motion, hear and listen. Seldom walk. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice. Weekly Hours: 40 Benefits for Employees in the US: Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time. More information can be found via: https://learn.bswift.com/la-z-boy If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role. At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT Job Summary: This position leads the day-to-day HR operations for La Z Boy’s U.S. retail stores, overseeing a team of HR Business Partners across 20+ markets and partnering closely with four regional directors and Retail HR leadership to strengthen culture and drive business performance. With a strong emphasis on employee relations, compliance, process standardization, and market aligned people strategies, the position ensures consistent, high quality HR support across a geographically dispersed retail organization. The role is remote, with preference for candidates living centrally to store geography, requires up to 50% travel with quarterly travel to Monroe, Michigan, and plays a key part in translating broader retail priorities into effective, market level HR plans. Job Description: KEY RESPONSIBILITIES: - Partners with top leaders and departments to provide counsel, proactively identifying issues and opportunities within their teams to take action, drive initiatives and execute plans. - Leads efforts for a wide variety of HR initiatives and projects across multiple HR disciplines, including performance management, culture building, change management, diversity and inclusion, safety leadership and governance and compliance. - Provides day-to-day performance management guidance, which may include complex employee relations issues and conducting thorough yet objective investigations, to ensure consistent execution of the performance management process. - Coaches and guides top leaders of the organization through moderate to complex employee relations issues and conducting thorough and objective investigations as needed. - Lead the talent management strategy for the geography/location including developing robust succession planning/talent management, developing internal talent, and supporting the recruiting strategy to ensure we have the right people at the right time. - Work closely with leadership and employees to improve work relationships, build morale, increase productivity and engagement and ensure leadership and employees have a direct and productive working relationship including open communications and problem solving. - Continually benchmark external regulatory trends and best practices in Human Resources. SCOPE & IMPACT: This position is responsible for all Human Resource activities for assigned departments which may be in multiple locations and comprise of employees at all professional levels. The Senior Human Resource Business Partner serves as a consultant to deliver solutions to top leadership onsite for human resource-related issues, often complex in nature. Responsible for driving and supporting change in the organization. Acts as an employee advocate. MINIMUM REQUIREMENTS: - Bachelor’s degree in human resources, Business or related field with 8-10 years of relevant experience, or equivalent. - 5+ years of Supervisory/Leadership experience. - Proven experience in high-volume employee environments (e.g., retail, manufacturing, hospitality, QSR), with the ability to effectively support large, distributed workforces while balancing operational demands, employee relations, and scalable HR processes. - Ability to promote innovation and continuous improvement to support the implementation of solutions for the business units served - Demonstrated communication and presentation skills, both verbal and written. - Demonstrated project management skill and track record of measurable accomplishments. - Travel Required: Up to 50%. PREFERRED REQUIREMENTS: - MBA - PHR, SPHR, SHRM-CP, SHRM-SCP SUPERVISORY RESPONSIBILITIES: Varies by location and may have 0-10 direct reports PHYSICAL DEMANDS/WORK ENVIRONMENT: Operates in a professional office environment, not substantially exposed to adverse environmental conditions. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice. Weekly Hours: 40 Benefits for Employees in the US: Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time. More information can be found via: https://learn.bswift.com/la-z-boy If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role. At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT Job Summary: Create customers for life, one exceptional experience at a time by executing the IHD process to create comfortable and functional environments that meet client lifestyles and tastes. Offer customers professional design assistance and maintain a beautifully displayed showroom. This position demands a creative and detail-oriented individual with a passion for design and a keen eye for style. Responsibilities will include collaborating with clients to understand their preferences and needs, conceptualizing design ideas, creating mood boards, selecting furnishings, and overseeing the implementation of design plans. Job Description: KEY RESPONSIBILITIES (other duties as assigned): Goal is King: Meet or exceed daily and monthly store GOAL by team selling. Execute the Comfort Compass process with every customer. Maintain and surpass the store’s minimum average ticket. Maintain and surpass the store’s minimum DPC, IH, and TLA percentage. Team Selling: Consistently assist consumers each day by team selling. Execute drive-bys, crash the party, and third-party endorsements with your fellow sales team. Assist and encourage sketching with your fellow sales team. Assist with fabric and/or leather and TLA selections with consumers. Encourage in-home design consultations. Help overcome objections that lead to the consumer making a buying decision. Accept appropriate intervention when needed from Sales Manager, Sales Lead, District Sales Manager, Director of Design, and/or President of Sales to execute our team selling culture. Accountability: Review daily goal analysis daily and be familiar with the current sales stats. Ensure comfort guides are filled out including a sketch of the consumer’s room. Enter all prospect information daily into the CRM (Door Counts / Trackwell). Submit all properly completed design forms to the Director of Design Participate in training, coaching, and meetings with the Director of Design Attend monthly meetings with the Sales Manager, District Sales Manager, and/or Sales Lead to identify performance gaps and coaching opportunities. Minimum Standards of Performance MSOP: The Design Lead is expected to assist the sales team with achieving daily/monthly store GOAL. The Design Lead is expected to assist the sales team to maintain the store’s minimum TLA percentage. The Design Lead is responsible for maintaining the appearance of the store, stockroom, and break room. The Design Lead is responsible for maintaining the appearance of the vignettes and all areas of merchandising. The Design Lead is responsible for completing all LMS training and their personal training calendar. The Design Lead is expected to be an expert on LZB’s 3D Room Planner. Customer Relationship Management: Maintain accurate notes in the CRM (Door Counts / Trackwell), Use action item tool and update notes with each contact follow-up. Provide customers with both an as purchased and as designed mood board. Send every IHD client buyer and non-buyer a personalized thank you card. Review past IHD projects for new opportunities and communicate with clients regularly. Maintain a portfolio of IHD projects to share with prospective clients and showcase designer talent. Create an IHD Design Lead bio. Product Knowledge: Be an expert in every upholstery category. Be an expert in every TLA and case goods category. Be an expert in fabric and leather. Be an expert in custom order options, i.e.: fringe, cords, finishes, etc. Be an expert in furniture romance terms. Process Execution: Be an expert in the selling process (PSS). Be an expert in price list information. Be an expert in all LZB Upholstery product catalogs. Be an expert in all bedroom and dining room catalogs. Be an expert in area rug construction. Area of Responsibility: Designer file drawers and/or electronic files are to be up-to-date and always organized. Keep accessory back-room area organized and uncluttered daily. Display: Openly communicate floor merchandising needs to the Sales Manager, Merchandising Director, or Visual Coordinator. Training: Train all new hires in the IHD process within their first 30 days. Lead Saturday morning training at least once per month. Assist Sales Consultant team with their weekly training and give one-on-one assistance and coaching. Administration: Understand and follow all company policies and procedures. Arrive at least 10 minutes early to prepare for work. Clock in upon arrival and clock out at end of shift. Clock in/out for any meal breaks. Attend and participate in all company training, store staff meetings, and companywide sales rally meetings. Complete all sales paperwork and customer service issues in an accurate and timely manner. Respond to questions regarding sales and return policy, LA-Z-BOY warranty/service, and direct customers to the appropriate department as required. Understand and follow the Terms & Conditions policy on our sales receipt. Ensure open sales have proper deposits and documentation. Schedule pick-ups and deliveries in compliance with procedures. Accurately verify weekly ISTs and alert all applicable departments when something is incorrect/incomplete/missing on the IST. Utilize company systems to answer questions regarding sales balances and inventory availability. Always update customer accounts by inputting notes in RMS Sales/Delivery notes. Assure that all company assets, daily receipts, and cash are always secure. Follow all safety and security rules. MINIMUM REQUIREMENTS: SUPERVISORY RESPONSIBILITIES: None PHYSICAL DEMANDS/WORK ENVIRONMENT: Frequent computer use and desk work with the ability to sit or stand for extended periods and infrequent ability to bend, squat, and kneel. The ability to move around the office to collaborate with different departments, attend meetings, and address employee needs. Proficient manual dexterity and vision for tasks such as typing, handling paperwork, and operating office equipment. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job.  Duties, responsibilities and activities may change at any time with or without notice. Weekly Hours: 40 Benefits for Employees in the US: Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time. More information can be found via: https://learn.bswift.com/la-z-boy If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role. At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.

• Routinely visits stores within the market • Involved in all hiring and firing within the market • Acts as the point person for driving company initiatives within the market • Holds meetings and calls to evaluate and drive the core company sales metrics • Responsible for the P&L performance for all stores in the market • Works with store team on company sales process and product knowledge