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Arkatechture logo
Arkatechture

Become data-driven.

Lead Analyst, Data & Analytics

Location

Maine

Posted

88 days ago

Salary

$100K - $115K / year

Seniority

Senior

Bachelor Degree8 yrs expEnglishAmazon RedshiftAWSETLPythonSQL

Job Description

Lead Analyst, Data & Analytics

Arkatechture

• Lead and support the Data and Analytics Support Desk function, providing both technical leadership and day-to-day guidance to analysts and team members • Act as a player-coach, maintaining hands-on involvement in complex support cases while mentoring and developing the team • Serve as a senior escalation point for advanced SQL, ETL/ELT, data warehouse, and BI-related issues • Drive high-quality resolution of complex data platform issues, ensuring strong technical standards across all work • Coach and mentor team members to deepen technical expertise, improve troubleshooting approaches, and grow professionally • Own prioritization and triage of high-impact incidents, ensuring efficient routing and resolution • Drive SLA adherence while maintaining a high bar for technical accuracy and quality • Conduct root cause analysis (RCA) on recurring data defects and partner with Engineering and Product on structural improvements • Ensure clear, proactive, and technically sound communication with clients throughout issue resolution • Partner cross-functionally with Engineering, Product, and Customer Success to address systemic platform issues • Identify trends, risks, and opportunities to improve platform performance, reliability, and scalability. Partner with the Head of Support Services to implement structural improvements and elevate service quality. • Contribute to documentation, best practices, and knowledge sharing to reduce recurring issues • Support operational tooling (PagerDuty, Jira, etc.) to ensure effective incident management and reporting • Participate in hiring, onboarding, workforce planning, and performance management. • Additional responsibilities as assigned.

Job Requirements

  • Bachelor’s or Master’s Degree in Computer Science, Engineering, or a related field.
  • 8-10+ years of experience in data, analytics, or BI platform environments
  • Experience leading or mentoring technical teams within data or analytics functions
  • Strong customer-facing experience with the ability to communicate technical concepts clearly
  • Advanced SQL expertise (complex joins, CTEs, query optimization, performance tuning)
  • Hands-on experience debugging ETL/ELT pipelines using SQL and/or Python
  • Experience with modern cloud data warehouses (Snowflake preferred; Databricks, Redshift acceptable)
  • Experience working within AWS environments
  • Experience with dbt
  • Strong analytical thinking and structured problem-solving approach in complex data environments
  • Ability to balance people leadership with hands-on technical ownership
  • Comfortable challenging architectural decisions and driving continuous platform improvement
  • Experience conducting root cause analysis (RCA) on data defects and partnering with engineering teams to implement structural fixes.
  • Demonstrated relationship skills. Works seamlessly externally (customers) and internally (Technical and customer success teams)
  • Incident management experience for SLA driven environments
  • Experience in SaaS or managed services models

Benefits

  • A flexible remote work policy with optional access to our Portland, Maine office
  • A 4-day workweek after 3 years of service
  • Generous paid time off, including 11 holidays
  • Medical, disability, life insurance, and optional dental/vision
  • 401(k) retirement plan with company match
  • Training & certification reimbursement
  • Milestone recognition programs, annual PTO increases, and more

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