• Répondre à tous les téléphone en agissant comme liste de rappel • Escalader les problématiques plus urgentes au superviseur • Placer les ressources selon les besoins encours** • Assurer la coordination entre les ressources et les établissements de santé • Collaborer avec l'équipe pour bien connaitre les besoins des gestionnaires** • Alimenter la base de données SFT en candidats en faisant du recrutement et du sourcing dans vos temps libre.

This is a remote position. Candidate may reside anywhere within the United States and will be expected to work Central Standard Times. Must be a US Citizen. This position works directly with PMO leadership team on highly visible, strategic projects to support the delivery of the MFLC contract. The role requires managing complex, evolving objectives and troubleshooting driven by the MFLC program needs. Manages the MFLC Service Center staff responsible for responding to telephone inquires from MFLC field and program management office staff included but not limited to 1) access to use of technical applications required to perform job functions, 2) location and navigation of technical resources/tools, and requests for supplies (smartphones, record keeping tools, marketing materials, table-top displays). - Provides technical solutions to global issues that arise with the MFLC population including training to the field staff and providing communication. - For all new and amended client requirements, implement business process(es) to meet and exceed client expectations. Provides resource material for Program Management Office (PMO) as well MFLC population. - Coordinates with cross functional teams within the PMO to make enhancements to all platforms utilized in the program (Salesforce, Deltek Costpoint, etc) to improve not only the internal staff experience with the product but also the MFLC user. - Drives complex inventory tracking system development for government property that ensures contract compliance as well oversees creation of business protocol of the same. - Participates as a Subject Matter Expert in various training workstreams to PMO and field staff. Provides guidance as it pertains to SC Operations. - Evaluates and oversees the smartphone inventory. Provides weekly documentation to senior leadership which is provided to the client. - Implements best practices for initial user set up. Coordinates with various enterprise teams to strategize process improvement. - Hires and trains service center representatives, phone administrator and IT Production Operation Specialist. - Monitors and evaluates data from the call tracking and call management telephone system for accuracy, completeness, response time and other performance issues. - Measures individual and team performance against productivity, customer satisfaction, quality, and other established performance standards. - Provides routine communication of productivity statistics along with coaching/improvement action plans if warranted, both individually and team focused. - Trends call types to identify potential system wide problems, and reports trends to MFLC leadership. Creates resolution teams, participates in identifying resolution strategies to address system wide problems, and monitors progress towards completion of resolution plans. - Coordinates with field staff supervisors to provide smooth onboarding and orientation and continued positive working experience for newly hire counselor field staff. - Identifies and develops tasks for service center representatives to complete that improves the overall MFLC operation and reduces administrative burdens from other departments. - Builds, establishes, and maintains open lines of communication and positive working relationships with MFLC and Magellan wide staff (e.g. IT, HR, PR) who may lead, assist, and/or facilitate problem solving and determination of solutions to address technical barriers experienced by counselor and program management staff. In addition, maintains positive working relationships with vendors that support the program. - Oversees inventory of technical and documented materials, and ensure cost efficiencies of the same. The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description. Other Job Requirements Responsibilities Bachelor’s degree in technical field or business administration. A Combination of Education and Work Experience may be considered. 5+ years of project management and 2 + years of of experience working at help desk/or resolving complicated technical issues with smartphones and technical applications. 2+ years of management/leadership experience. Knowledge of call center operations. Working knowledge of technical operating systems, including cloud-based. Working knowledge of mobile communication tools (e.g., smartphones, tablets). Basic statistic and analytical skills. Basic Microsoft Office tools (Excel and PowerPoint). Excellent Organizational skills. Superior Time Management skills. Good communication skills, both written and verbal. General Job Information Title Manager, Service Center, MFLC Grade 26 Work Experience - Required IT, Management/Leadership, Project/Program Management Work Experience - Preferred Education - Required A Combination of Education and Work Experience May Be Considered., Bachelor's - Business Administration, Bachelor's - Computer and Information Science Education - Preferred License and Certifications - Required License and Certifications - Preferred Salary Range Salary Minimum: $70,715Salary Maximum: $113,145 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

• Provide strategic leadership and executive oversight for janitorial operations across multiple properties. • Develop and enforce janitorial service standards, procedures, and quality-control programs tailored to high-traffic commercial settings. • Direct and support site-level managers and teams to maintain facility cleanliness, appearance, and functionality. • Manage vendor relationships, including RFPs, contract negotiations, and performance reviews. • Establish, monitor, and report on service level agreements (SLAs) to ensure performance and tenant satisfaction. • Collaborate with property & facility managers, engineering, and security teams to deliver seamless building services. • Oversee departmental budgeting, forecasting, and cost-control initiatives. • Manage staffing strategies, labor allocation, and support onboarding of new client accounts. • Negotiate pricing and union contracts while ensuring compliance with regulatory and operational standards. • Partner with business development teams to contribute to pricing strategies and bid proposals for prospective clients.

Overview At Wipfli, people count. At Wipfli, our people are core to everything we do—the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity. As a Senior Manager in Wipfli’s Client Advisory Services practice, you’ll play a key leadership role serving skilled nursing and post‑acute care organizations. You’ll operate as a strategic partner to clients while mentoring teams, delivering forward‑looking insight, and helping healthcare organizations navigate an evolving regulatory and reimbursement environment. This role can work remotely anywhere in the US. Responsibilities Responsibilities: - Lead client advisory engagements at a CFO-level, delivering strategic financial insights and operational guidance. - Drive change management initiatives to modernize service delivery through technology, standardized processes, and best practices. - Build and maintain trusted relationships with client executives by understanding their business goals and delivering tailored solutions. - Oversee multiple client teams, ensuring timely and accurate completion of accounting engagements. - Analyze financial performance, including KPIs, and provide actionable recommendations to improve profitability and cash flow. - Collaborate cross-functionally with internal teams (e.g., revenue cycle, payroll, cost reporting) to deliver integrated client solutions. - Develop client budgets and forecasts, offering consultative support on financial planning and strategy. - Mentor and develop staff, fostering a culture of accountability, continuous learning, and operational excellence. Knowledge, Skills and Abilities Qualifications: - Bachelor’s degree in Accounting, Finance or Business; Master’s degree a plus. - CPA designation preferred. - Skilled nursing or post acute care industry experience required. - Minimum 8 years of relevant Public Accounting or industry accounting experience. - Proven success leading teams through organizational change and process improvement. - Strong project management and relationship-building skills, with a client-first mindset. - Experience managing remote teams and promoting collaboration across geographies. - Preferred proficiency in industry accounting software, e.g., QuickBooks Online, Sage Intacct, and a demonstrated ability to embrace new technologies. - Ability to analyze complex financial data and communicate insights clearly to stakeholders. - Ability to travel up to 10% Christine Villicana from Wipfli’s recruiting team will be guiding you through this process. Visit her LinkedIn Page to connect! #LI-REMOTE #LI-CV1 Additional Details Additional Details: Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws. Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at hr@wipfli.com Wipfli values fair, transparent, and competitive compensation, considering each candidate's unique skills and experiences. The estimated base pay range for this role is $142,000 to $195,000, with offers typically not made at the maximum, allowing for future salary increases. The actual salary at the time of offer depends on business related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws. Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and Firm performance. Wipfli cares about our associates and offers a variety of benefits to support their well-being. Highlights include 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program. Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards. Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D. Eligibility for all benefits programs is dependent on annual hours expectation, position status/level and location. "Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.