This is a remote position. Candidate may reside anywhere within the United States and will be expected to work Central Standard Times. Must be a US Citizen. This position works directly with PMO leadership team on highly visible, strategic projects to support the delivery of the MFLC contract. The role requires managing complex, evolving objectives and troubleshooting driven by the MFLC program needs. Manages the MFLC Service Center staff responsible for responding to telephone inquires from MFLC field and program management office staff included but not limited to 1) access to use of technical applications required to perform job functions, 2) location and navigation of technical resources/tools, and requests for supplies (smartphones, record keeping tools, marketing materials, table-top displays). - Provides technical solutions to global issues that arise with the MFLC population including training to the field staff and providing communication. - For all new and amended client requirements, implement business process(es) to meet and exceed client expectations. Provides resource material for Program Management Office (PMO) as well MFLC population. - Coordinates with cross functional teams within the PMO to make enhancements to all platforms utilized in the program (Salesforce, Deltek Costpoint, etc) to improve not only the internal staff experience with the product but also the MFLC user. - Drives complex inventory tracking system development for government property that ensures contract compliance as well oversees creation of business protocol of the same. - Participates as a Subject Matter Expert in various training workstreams to PMO and field staff. Provides guidance as it pertains to SC Operations. - Evaluates and oversees the smartphone inventory. Provides weekly documentation to senior leadership which is provided to the client. - Implements best practices for initial user set up. Coordinates with various enterprise teams to strategize process improvement. - Hires and trains service center representatives, phone administrator and IT Production Operation Specialist. - Monitors and evaluates data from the call tracking and call management telephone system for accuracy, completeness, response time and other performance issues. - Measures individual and team performance against productivity, customer satisfaction, quality, and other established performance standards. - Provides routine communication of productivity statistics along with coaching/improvement action plans if warranted, both individually and team focused. - Trends call types to identify potential system wide problems, and reports trends to MFLC leadership. Creates resolution teams, participates in identifying resolution strategies to address system wide problems, and monitors progress towards completion of resolution plans. - Coordinates with field staff supervisors to provide smooth onboarding and orientation and continued positive working experience for newly hire counselor field staff. - Identifies and develops tasks for service center representatives to complete that improves the overall MFLC operation and reduces administrative burdens from other departments. - Builds, establishes, and maintains open lines of communication and positive working relationships with MFLC and Magellan wide staff (e.g. IT, HR, PR) who may lead, assist, and/or facilitate problem solving and determination of solutions to address technical barriers experienced by counselor and program management staff. In addition, maintains positive working relationships with vendors that support the program. - Oversees inventory of technical and documented materials, and ensure cost efficiencies of the same. The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description. Other Job Requirements Responsibilities Bachelor’s degree in technical field or business administration. A Combination of Education and Work Experience may be considered. 5+ years of project management and 2 + years of of experience working at help desk/or resolving complicated technical issues with smartphones and technical applications. 2+ years of management/leadership experience. Knowledge of call center operations. Working knowledge of technical operating systems, including cloud-based. Working knowledge of mobile communication tools (e.g., smartphones, tablets). Basic statistic and analytical skills. Basic Microsoft Office tools (Excel and PowerPoint). Excellent Organizational skills. Superior Time Management skills. Good communication skills, both written and verbal. General Job Information Title Manager, Service Center, MFLC Grade 26 Work Experience - Required IT, Management/Leadership, Project/Program Management Work Experience - Preferred Education - Required A Combination of Education and Work Experience May Be Considered., Bachelor's - Business Administration, Bachelor's - Computer and Information Science Education - Preferred License and Certifications - Required License and Certifications - Preferred Salary Range Salary Minimum: $70,715Salary Maximum: $113,145 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

• Provide strategic leadership and executive oversight for janitorial operations across multiple properties. • Develop and enforce janitorial service standards, procedures, and quality-control programs tailored to high-traffic commercial settings. • Direct and support site-level managers and teams to maintain facility cleanliness, appearance, and functionality. • Manage vendor relationships, including RFPs, contract negotiations, and performance reviews. • Establish, monitor, and report on service level agreements (SLAs) to ensure performance and tenant satisfaction. • Collaborate with property & facility managers, engineering, and security teams to deliver seamless building services. • Oversee departmental budgeting, forecasting, and cost-control initiatives. • Manage staffing strategies, labor allocation, and support onboarding of new client accounts. • Negotiate pricing and union contracts while ensuring compliance with regulatory and operational standards. • Partner with business development teams to contribute to pricing strategies and bid proposals for prospective clients.

Overview At Wipfli, people count. At Wipfli, our people are core to everything we do—the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity. As a Senior Manager in Wipfli’s Client Advisory Services practice, you’ll play a key leadership role serving skilled nursing and post‑acute care organizations. You’ll operate as a strategic partner to clients while mentoring teams, delivering forward‑looking insight, and helping healthcare organizations navigate an evolving regulatory and reimbursement environment. This role can work remotely anywhere in the US. Responsibilities Responsibilities: - Lead client advisory engagements at a CFO-level, delivering strategic financial insights and operational guidance. - Drive change management initiatives to modernize service delivery through technology, standardized processes, and best practices. - Build and maintain trusted relationships with client executives by understanding their business goals and delivering tailored solutions. - Oversee multiple client teams, ensuring timely and accurate completion of accounting engagements. - Analyze financial performance, including KPIs, and provide actionable recommendations to improve profitability and cash flow. - Collaborate cross-functionally with internal teams (e.g., revenue cycle, payroll, cost reporting) to deliver integrated client solutions. - Develop client budgets and forecasts, offering consultative support on financial planning and strategy. - Mentor and develop staff, fostering a culture of accountability, continuous learning, and operational excellence. Knowledge, Skills and Abilities Qualifications: - Bachelor’s degree in Accounting, Finance or Business; Master’s degree a plus. - CPA designation preferred. - Skilled nursing or post acute care industry experience required. - Minimum 8 years of relevant Public Accounting or industry accounting experience. - Proven success leading teams through organizational change and process improvement. - Strong project management and relationship-building skills, with a client-first mindset. - Experience managing remote teams and promoting collaboration across geographies. - Preferred proficiency in industry accounting software, e.g., QuickBooks Online, Sage Intacct, and a demonstrated ability to embrace new technologies. - Ability to analyze complex financial data and communicate insights clearly to stakeholders. - Ability to travel up to 10% Christine Villicana from Wipfli’s recruiting team will be guiding you through this process. Visit her LinkedIn Page to connect! #LI-REMOTE #LI-CV1 Additional Details Additional Details: Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws. Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at hr@wipfli.com Wipfli values fair, transparent, and competitive compensation, considering each candidate's unique skills and experiences. The estimated base pay range for this role is $142,000 to $195,000, with offers typically not made at the maximum, allowing for future salary increases. The actual salary at the time of offer depends on business related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws. Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and Firm performance. Wipfli cares about our associates and offers a variety of benefits to support their well-being. Highlights include 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program. Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards. Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D. Eligibility for all benefits programs is dependent on annual hours expectation, position status/level and location. "Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Finance Manager (M1) – JLL What this job involves: As a Finance Manager within JLL's Real Estate Management Services business unit, you will play a crucial role in supporting our client finance operations by delivering comprehensive financial management and reporting services for our diverse property portfolio. This position offers the opportunity to work directly with clients and internal stakeholders to ensure accurate financial reporting, effective budget management, and strategic financial analysis that drives informed decision-making. You'll be responsible for maintaining financial integrity across multiple properties while contributing to JLL's commitment to delivering exceptional service and value to our real estate management clients. This role provides an excellent platform for professional growth within a leading global real estate services firm, where you'll develop expertise in commercial real estate finance while making a direct impact on client satisfaction and business performance. What your day-to-day will look like: - Prepare accurate monthly financial statements and management reports for assigned property portfolios, ensuring timely delivery and compliance with client requirements and accounting standards - Assist in the development and monitoring of annual operating budgets and periodic forecasts, collaborating with property management teams to ensure realistic projections and proper expense allocation - Perform detailed account reconciliations and variance analysis, identifying discrepancies and working with operational teams to resolve issues and improve financial accuracy - Support accounts payable and receivable processes, including invoice processing, tenant billing, and collection activities while maintaining proper documentation and client communication - Coordinate with property management staff to gather and analyze operational data, ensuring accurate recording of revenues, expenses, and capital expenditures across the portfolio - Maintain organized financial records and supporting documentation, ensuring compliance with internal controls and client audit requirements while supporting month-end and year-end closing processes - Provide analytical support and financial insights to senior management and clients through ad-hoc reporting and participation in client meetings as needed Required Qualifications: - Bachelor's degree in Accounting, Finance, Business Administration, or related field with 3-5 years of experience in financial analysis, accounting, or related role - Solid understanding of accounting principles (GAAP) and strong proficiency in Microsoft Excel, including experience with financial modeling, pivot tables, and advanced formulas - Experience with financial software systems and databases, with preference for candidates familiar with real estate management platforms such as Yardi, MRI, or similar ERP systems - Demonstrated ability to manage multiple tasks and deadlines while maintaining high attention to detail and accuracy in a dynamic, client-focused environment - Strong analytical skills with the ability to review financial data, identify trends, and communicate findings effectively to various stakeholders - Excellent written and verbal communication skills with experience in client service or client-facing roles demonstrating professional business communication - Proven ability to work both independently and collaboratively within a team environment while adapting to changing priorities and client needs Preferred Qualifications: - Previous experience in commercial real estate, property management, or real estate services industry with understanding of basic real estate financial concepts - Familiarity with real estate accounting practices including CAM charges, lease administration, tenant improvements, and property-level financial reporting - Progress toward or interest in pursuing professional certification such as CPA, CMA, or real estate-related credentials - Experience with financial reporting and analysis tools beyond Excel, such as Power BI, Tableau, or other business intelligence platforms - Knowledge of budgeting and forecasting processes with ability to support strategic planning initiatives and operational decision-making - Basic understanding of real estate investment metrics and performance indicators including NOI, occupancy rates, and expense ratios - Demonstrated customer service orientation with ability to build positive relationships with clients and internal team members while supporting business development efforts This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 95,000.00 – 115,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Pittsburgh, PA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: - 401(k) plan with matching company contributions - Comprehensive Medical, Dental & Vision Care - Paid parental leave at 100% of salary - Paid Time Off and Company Holidays - Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.