• Exploring solution options to solve the defined problems / opportunities • Identifying and exploring industry solutions • Recommending a solution approach and / or industry tools • Documenting the assessment method and evaluation results • Developing the High-Level Designs • Architect hybrid-cloud solutions • Develop High-Level Designs engineering and operations team will utilize • Evaluating new technologies and staying current with a broad range of industry solutions • Onboarding POC vendors including but not limited to risk assessment, compliance assessment and remediation plans/ investments required to make the solution viable • Deployment of green- and brown-field cloud environments in both AWS and Azure across both commercial and government platforms • Design of enterprise-scale cloud migrations, including multi-terabyte data transfers with over-the-wire delta syncing to ensure minimal downtime • Developer-focused mindset enabling custom integrations with tools such as Okta, GitHub, and Terraform for automated infrastructure provisioning • Strong requirements gathering and understanding skills driving the design of large systems for global use • Excellent communication skills with both technical and non-technical stakeholders enabling consistent messaging and detailed requirements • Global cloud deployment of multiple levels (GCC, GovCloud, Commercial, etc)

Solution Architect Why SailPoint? Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team.  SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT.  Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more. What You’ll Do: Solution Architects at SailPoint embark on their journey by undergoing comprehensive product training. This initial phase allows them to harness their existing experience, paving the way for a profound understanding of our SaaS solutions. - Within a month or two, they begin serving as the technical leads on customer projects where they will employ their client and partner communication skills, as well as their industry knowledge, to share organizational best practices for SailPoint products and identity governance. - After their first six months, Solution Architects will have established themselves as both technical and consultative experts within the SailPoint Services organization - By the end of their first year they will have become a trusted advisor to customers, partners, and to less experienced team members. Responsibilities: - Gathering customers' business use cases and documenting product-based requirements with recommended solution designs - Educating customers and partners on high-level product architecture, functional design, and best practices - Assisting in the scoping, analysis, and documentation of implementation projects - Developing and delivering technical training designed to enable/educate SailPoint implementation partners - Helping implementation team members design creative solutions to complex problems.  - Assisting with the actual technical delivery of the solution via written code or complex configuration - Use your development background to write custom work or review others code. Requirements: - 5-7+ years of professional work experience as part of an enterprise software company, systems integrator, or consulting firm; 3+ years of software implementation experience - Experience in software development, implementation, and configuration - Excellent communications skills and extensive experience working directly with clients and partners - Experience with the following tech-stack - NodeJS, JavaScript, Typescript, Angular, React.js Preferred: - Experience with at least one of the following - SpringBoot, SpringMVC - XML, SPML/SOAP, web and application servers - Windows and Unix (Linux, Sun, HP, AIX) platforms - Relational databases (Oracle, Sybase, MSSQL, MySQL) - NoSQL databases (MongoDB, Cassandra, Redis) - Directories (LDAP, AD) - Java, BeanShell, JavaScript Node.js - Enterprise resource planning or service management systems (SAP, PeopleSoft, ServiceNow) - Cloud Infrastructure-as-a-Service platforms (AWS, Azure, GCP) - Front-end language experience (HTML, CSS, Angular, React, Vue.js) - Familiarity with SailPoint identity governance products or vendors such as Microsoft, Sun, Oracle, IBM, or Novell a plus - Familiarity with AI and machine learning concepts a plus - Experience with project management duties (project planning, resource management, scope, schedule and status, documentation) - Experience with quality assurance duties is a plus (usability testing, performance testing, automated testing, test scripts, test cases and test plans) - Security software or IT audit experience Education: - Computer Science degree, Engineering degree, or equivalent experience - J2EE certification and/or CISSP certification is a plus - SailPoint Certified Engineer or Solution Architect is a plus and is expected within 12 months of hire Travel: - This position may require up to 15% travel Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint. As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD): $105,600 - $177,944.00Base salaries for employees based in other locations are competitive for the employee’s home location. Benefits Overview 1. Health and wellness coverage: Medical, dental, and vision insurance 2. Disability coverage: Short-term and long-term disability 3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D) 4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account 6. Financial security: 401(k) Savings and Investment Plan with company matching 7. Time off benefits: Flexible vacation policy 8. Holidays: 8 paid holidays annually 9. Sick leave 10. Parental support: Paid parental leave 11. Employee Assistance Program (EAP) and Care Counselors 12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options 13. Health Savings Account (HSA) with employer contribution SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

• Develop best-practice configurations and solution designs that meet the technical requirements of each customer’s program or deployment. • Set up, develop, configure, and test all technical assets according to project scope and timelines. Includes responsibility for LE Tag and taglet code development. • Collaborate with LivePerson Product and R&D teams to build feature extensions that support brand and customer needs. • Identify relevant use cases and business needs for LivePerson capabilities, and successfully deploy these enhancements into customer accounts. • Serve as a subject-matter expert (SME) across the full suite of LivePerson solutions, features, and technical offerings. • Act as a trusted advisor by guiding customers on how to apply LivePerson technical solutions to achieve their business objectives. • Manage customer technical assets (APIs, integrations, widgets, code), while continuously expanding and introducing new technical solutions to drive adoption, usage, and value. • Maintain high levels of customer satisfaction and responsiveness, improving sentiment, reducing attrition, and increasing referenceability. • Support and lead activities that advance key strategic initiatives through strong technical and solutions leadership. • Continuously optimize and share best practices and lessons learned to improve program efficiency and outcomes through technical solutions. • Assist LivePerson partners by providing technical enablement, ensuring they can successfully develop and deploy LivePerson solutions. Act as an SME to drive partner success.

• Collaborate with prospective and existing customers to understand their business requirements and challenges. • Develop and prototype tailored solutions using the company's products or services to address customer needs. • Conduct product demonstrations and presentations to showcase the capabilities and benefits of the proposed solutions. • Take ownership of projects, managing them from initiation to successful delivery, ensuring alignment with customer expectations and project timelines. • Work closely with cross-functional teams, including sales, operations, customer success, and engineering, to ensure a cohesive approach to customer solutions. • Maintain a deep understanding of the company's products, technologies, and industry trends, serving as a subject matter expert for both internal teams and external customers. • Establish a feedback loop with customers to gather insights, understand evolving needs, and contribute to product enhancements.