• Prepare, review and negotiate outgoing sub-agreements • Maintain up-to-date knowledge of the regulatory and legal framework and compliance rules • Provide detail-oriented review of SUBSystem Required Items while enforcing compliance • Analyze sponsored research awards for required flow down terms • Ensure accurate and timely submission of subawards for approval • Administer and manage the SUBSystem template portfolio and institutional database • Develop and conduct training and user support via instructor-led training • Serve as presenter for ad hoc classes • Assist with updates to training materials and ongoing education for OSRS • Train new and existing OSRS staff • Review and analyze current processes for efficiency • Participate in Workday grant support discussions • Analyze SUBSystem configurations and perform testing • Ensure clear communication with the user community regarding system updates

• Provide consulting services to clients on Epic-related projects • Perform Epic-related consulting and administrative computer services for Nordic clients • Apply technical expertise to individual client system build • Mentor client project teams as necessary • Track and document risks and issues • Analyze and document workflows • Work closely with project leadership • Monitor workflows and provide documentation

• Builds a deep, real-world understanding of chronic kidney disease and dialysis processes to improve care and innovate for the future. • Analyzes and manipulates large datasets to derive meaningful conclusions and recommendations. • Communicates complex ideas and analytical insights effectively to diverse audiences at every level. • Identifies current operational/clinical gaps and recommends solutions, partnering in the development, implementation, management, and optimization of new or existing processes and tools. • Builds collaborative relationships built on trust and follow-through, working well cross-functionally with internal partners and clinical teammates. • Plans and executes responsible work streams by proactively managing project plans and roadblocks while maintaining high attention to detail to ensure consistency and accuracy. • Other duties as assigned.

• Analyze price elasticity, deal conversion rates, and discounting trends to establish benchmarks and improve by 10% • Measure sales velocity (opportunity-to-close time), conversion ratios by stage, and lead-source ROI to improve forecast accuracy to within ±5% • Review customer usage and pull manual reports to develop and track customer health scores using metrics like renewal rates, NPS, and product usage trends to support 98% renewal rate • Provide weekly dashboards to sales, finance, and customer success, ensuring pricing and retention strategies are aligned and measurable • Track quota attainment, conversion rates, average deal size, and rep productivity metrics to identify trends and coaching opportunities • PSO sales lead submission and reporting in Salesforce (for Services and Education teams)