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SewerAI

PIONEER® by SewerAI is condition assessment & asset management in the Cloud, powered by AutoCode™ AI computer vision.

Customer Enablement Manager

ManagerManagerOtherRemoteSeniorTeam 11-50Since 2019H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

153 days ago

Salary

$82K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Customer Enablement Manager

SewerAI

• Independently deliver live customer training sessions, webinars, and onboarding workshops. • Own assigned SewerAI University courses or training tracks, including session delivery and ongoing updates. • Create, update, and maintain enablement content such as training decks, guides, videos, and self-service documentation. • Ensure training content remains accurate and aligned with current product functionality. • Collect and synthesize customer feedback to improve training effectiveness and clarity. • Execute standardized onboarding programs for new customers, ensuring training milestones are completed on time. • Manage onboarding activities for small to mid-complexity customers with minimal oversight. • Coordinate with Professional Services and Senior Enablement Managers on onboarding for enterprise or complex accounts. • Monitor onboarding progress and proactively surface risks, delays, or adoption challenges. • Reinforce best practices for workflows, configuration, and product usage to accelerate customer time-to-value. • Own execution of defined enablement initiatives (e.g., new course rollouts, training refreshes, onboarding updates). • Track enablement metrics such as training attendance, completion, and early adoption indicators. • Identify recurring customer challenges and recommend content or process improvements. • Support enablement-related project work, timelines, and deliverables. • Partner with Marketing to support customer-facing educational content and campaigns. • Collaborate with Product and Engineering to stay current on feature releases and translate changes into training updates. • Contribute to internal enablement resources used by Customer Success and Professional Services teams. • Serve as a reliable enablement point of contact for internal stakeholders on assigned initiatives.

Job Requirements

  • 3–5 years of experience in customer enablement, customer success, onboarding, training, or a related SaaS role.
  • Proven ability to independently deliver customer training and onboarding programs.
  • Strong facilitation and presentation skills for both technical and non-technical audiences.
  • Experience creating and maintaining structured training materials and documentation.
  • Strong organizational and project execution skills.
  • Ability to operate independently within defined processes and priorities.
  • Comfort working cross-functionally with Product, Marketing, and Professional Services.
  • Experience supporting enterprise or operationally complex customers (preferred).
  • Familiarity with LMS platforms, customer education tools, or webinar software (preferred).
  • Experience using adoption or engagement metrics to inform enablement improvements (preferred).
  • Exposure to infrastructure, data, AI, or analytics-driven software products (preferred).

Benefits

  • Medical, Dental, Vision, Basic Life, 401(k), and more
  • Unlimited PTO
  • Tools you need to get the job done
  • Competitive salary and potential equity-based remuneration
  • Budget for courses, books, conferences—your development is important to us

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