Who We Are Pindrop is redefining trust in the digital age. Our patented voice, and video authentication, fraud detection, and deepfake detection technologies protect some of the world’s largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized. Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with $100M ARR we’re entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG. What you’ll do As the Customer Marketing Manager, you will own and scale Pindrop’s customer advocacy, reference, and lifecycle programs to drive retention, expansion, and revenue influence. You’ll sit at the intersection of Marketing, Sales, Customer Success, and Product, transforming customer stories and data into programs that deepen engagement and turn our happiest customers into champions of Pindrop’s solutions. - Customer advocacy and references: - Build and run a structured advocacy program so Sales always has reference customers ready across key segments and accounts - Maintain a healthy pipeline of case studies, testimonials, and reviews by proactively recruiting and nurturing advocates - Own the intake-to-fulfillment process for reference requests so Sales gets what they need and customers aren't overasked - Content: - Write and produce customer stories that actually get used: case studies, one-pagers, win stories, video scripts - Use AI tools to streamline how the team works (content ideation, segmentation, message testing) and document what works so GTM teams can move faster - Lifecycle and adoption programs: - Build campaigns that help customers get more value from Pindrop: onboarding journeys, feature adoption nudges, and lifecycle communications aimed at expansion and retention - Run the Customer Advisory Board (CAB), bringing together exec-level customers to provide strategic input on product direction and company priorities - Manage the Executive Sponsorship Program (ESP), pairing Pindrop executives with key accounts to deepen relationships and ensure strategic alignment - Partner with Customer Success to monitor engagement signals and intervene before customers disengage - Capture the voice of the customer (VoC) and turn those insights into sharper messaging, better enablement, and concrete product feedback - Customer events and community: - Own CFX, Pindrop's annual customer conference: recruit customer speakers, shape the agenda, and drive attendance in partnership with CS and Sales - Run smaller, recurring touchpoints (webinars, roundtables, advisory sessions) that keep customers engaged between CFX - Ensure every event surfaces insights that feed back into product and messaging - Measurement: - Define KPIs for each program and build dashboards with Marketing Ops/RevOps that track advocacy participation, reference utilization, content consumption, and pipeline influence - Use AI tools to streamline reporting and surface insights faster - Insights: - Capture the voice of the customer (VoC) and turn those insights into sharper messaging, better enablement, and concrete product feedback Who you are - You move fast and figure things out. When a resource or process doesn't exist, you build it rather than wait for someone else to. - Sales sees you as a partner, not a support function. You understand what they need to close deals and you make it happen. - Customers genuinely like working with you. You build real relationships, follow through, and become someone they trust over time. - You're comfortable with ambiguity and don't need a perfect brief to get started. - You take ownership seriously. If you said you'd do it, it's done. - You use AI tools as a force multiplier, not a novelty, and you're always looking for ways to get more done with less friction. - You bring creative instincts to everything from a case study angle to an event experience, and you know how to make something memorable on a tight timeline. - You have a startup mentality. You don't say "that's not my job" — you see what needs to get done and you do it. - You thrive in a flat organization where you have direct access to leadership, real influence over decisions, and no bureaucracy slowing you down. Your skill-set Must-have: - 4+ years in B2B SaaS or enterprise software marketing, with at least 3 focused on customer marketing, advocacy, or lifecycle programsA track record of building advocacy programs that moved real metrics — retention, expansion, pipeline, or sales velocity - Hands-on experience with marketing automation and CRM (Marketo, HubSpot, Salesforce, or similar)Genuine, day-to-day use of generative AI tools (Claude, ChatGPT, Jasper, CopyAI, or similar) to produce better work faster - Experience running customer communities, user groups, or advisory boardsExperience with advocacy and review platforms (G2, TrustRadius, Influitive, or similar) Nice to have: - Background in cybersecurity, fraud, contact center, or AI/ML products and the ability to translate technical complexity into clear customer value - Familiarity with AI concepts in GTM contexts (personalization, AI agents, LLM-driven workflows) - Experience planning and executing customer-facing conferences or large-scale events, including speaker management, agenda development, and attendance strategy - Comfort working with data and analytics tools to measure program performance, build reports, and translate numbers into actionable insights What we offer As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer: - Competitive compensation, including equity for all employees - Unlimited Paid Time Off (PTO) - Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! - Best-in-class Health Savings Account (HSA) employer contribution - Affordable vision and dental plans for you and your family - Employer-provided life and disability coverage with additional supplemental options - Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents - One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family! - Identity protection through Norton LifeLock - Recurring monthly Phone and Internet allowance - One-time home office allowance - Remote first environment – meaning you have flexibility in your day! - Company holidays - Annual professional development and learning benefit - Pick your own Apple MacBook Pro - Retirement plan with competitive 401(k) match - Wellness Program, including Employee Assistance Program, 24/7 Telemedicine This position will be posted for 45 days after March 23rd, 2026. #LI-Remote Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. US Base Pay Range $95,000—$120,000 USD What we live by At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work: - Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible. - Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. - Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time. - Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. - Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world. Not sure if this is you? We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. Pindrop is an Equal Opportunity Employer Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

Marketing Coordinator – JSA Full-Time, Monday to Friday, On-site or Remote The Certified Collectibles Group is seeking a Marketing Coordinator to join our fast-paced, highly collaborative marketing team! Certified Collectibles Group is the world’s leading provider of expert and impartial services for collectibles, including coins, banknotes, comic books, magazines, TCGs, sports cards, video games, home video, autographs, and more. This role owns marketing execution for the leading brand on autograph authentication, JSA. As a Marketing Coordinator for JSA, you will help drive our brand growth through compelling, customer-focused strategies. We’re looking for a skilled marketing specialist that is creative, self-motivated, proactive, and detail-oriented; have strong organizational; and possess the ability to work in a fast-paced environment. Primary Responsibilities - Execute marketing activations for events, ensuring seamless coordination and maximum engagement with target audiences. This includes the timely request of graphics or copy needed to execute. - Post approved events on the JSA website events - show tracker - Generate email campaigns for all the events and new services we offer at them. - Coordinate social media collabs - Request and publish articles featured on the home page and blog section. - Publish JSA Authorized Dealers on the website once confirmed by sales - Support the execution of marketing plans - Monitor and analyze marketing activations, providing insights and recommendations for continuous improvement based on key performance metrics - Maintain and organize marketing materials, including images, templates, and past campaign assets, ensuring easy access and reference - Ensure all promotional materials are accurate, reflecting current submission protocols, pricing, and brand guidelines - Coordinate with JSA Authorized Auction Houses and Dealers to help promote their upcoming auctions. This is an on-site or remote position, with occasional opportunities for travel to main events, which may include weekends as well as to Headquarters in Florida or New Jersey. Education And Experience Requirements: - 2+ years of experience as a marketing coordinator for an advertising, PR agency or other large company with multiple concurrent projects - Great verbal and written communication skills - Strong organizational, writing, editing, and proofreading skills - Detail-oriented, organized, collaborative, and flexible - Familiarity with or a passion for memorabilia and collectibles is definitely a plus. - Ability to work and manage projects both independently and collaboratively with diverse teams, marketing department, grading team, and preshow team - Excellent time management skills - Ability to work under tight deadlines and handle multiple assignments concurrently - Strong problem-solving and innovative thinking abilities Key stakeholders: - Reports to the Sr. Manager, Marketing - Peers on Marketing team - Graphic Design and Video production teams

• Du unterstützt bei der technischen Pflege und Weiterentwicklung unserer Webauftritte (u. a. WordPress, CMS-Anpassungen, Plug-in-Integration). • Du analysierst die Performance unserer Websites und Social-Media-Kanäle anhand von SEO- und Tracking-Daten. • Du führst systematische Keyword- und Wettbewerbsanalysen durch und leitest daraus Optimierungsvorschläge ab. • Du implementierst Tracking- und Analyse-Tools (z. B. Google Analytics, Google Tag Manager, Meta Business Suite) und wertest deren Daten aus. • Du unterstützt bei der Automatisierung von Marketingprozessen (z. B. E-Mail-Marketing, Kampagnen-Tracking). • Du stellst die technische Qualität von Inhalten sicher – von Ladegeschwindigkeit über Usability bis zur Barrierefreiheit. • Du gestaltest Reports und Dashboards, die Einblicke in Reichweiten, Conversions und Zielgruppen liefern.

Role Description As our team grows and campaigns scale, we’re hiring an Integrated Marketing Manager to keep us aligned, consistent, and moving fast across channels. This role is the connective tissue of the marketing organization - equal parts project manager, partner wrangler, content integrator, and brand steward. You’ll connect the dots across brand, product marketing, PR, content, growth, and creative to ensure campaigns are cohesive, well-briefed, and well executed. You’ll play a critical role in keeping calendars and launches on track, creative tightly aligned to strategy, our PR engine supported, and our brand consistent across every surface. If you’re highly organized, strategically minded, and thrive in cross-functional environments, this role is built for you. What You’ll Do - Integrated Campaign & GTM Execution - Support execution of brand and product go-to-market campaigns from brief through launch - Translate high-level strategy into clear campaign plans with defined timelines and deliverables - Align messaging and assets across social, lifecycle, paid, blog, partnerships, and earned media - Product Marketing Integration - Partner closely with Product feature launches and key product moments - Manage cross-channel execution plans based on point.me positioning and messaging frameworks - Ensure product narratives are consistent across lifecycle marketing, campaign creative and content - Coordinate launch timelines across Brand, Growth, PR, and Lifecycle - Help operationalize GTM plans so nothing slips between strategy and execution - Creative & Editorial Briefing - Write clear, strategic briefs for creative, lifecycle marketing, and design teams - Brief editorial writers with strong narrative direction and messaging guardrails - Coordinate campaign kickoffs and manage cross-functional feedback loops - Work with marketing leadership to ensure all creative and content ladders back to campaign objectives and brand standards - PR & Content Integration - Partner closely with PR and our Editor-in-Chief to align campaign timing with media outreach and pitches - Coordinate messaging frameworks, talking points, and supporting assets for PR moments - Ensure earned media efforts feel integrated — not bolted on - Marketing Calendar & Cross-Functional Alignment - Maintain the master marketing calendar - Create visibility across Product, Growth, Lifecycle, Creative, Partnerships, and PR - Flag risks early and bring structure to fast-moving initiatives - Brand Stewardship & Quality Control - Act as a brand steward across campaigns, partnerships, and external-facing content - Maintain campaign documentation and key messaging frameworks - Serve as a detail-oriented final pass before major launches Qualifications - 4–7+ years of experience in marketing, brand, product marketing, or integrated campaign roles - Experience managing cross-channel campaigns - Proven ability to brief creative and editorial teams clearly and effectively - Experience collaborating with PR teams on launches and media moments - Excellent project management and organizational skills - Clear communicator who is comfortable coordinating across multiple stakeholders - Strong instincts for brand, storytelling, and campaign pacing Requirements - You’re energized by keeping 10 things moving at once, not just finishing one big project - You notice when messaging feels off-brand before anyone asks you to - You’d rather over-communicate a risk than let it become a problem - Are the most organized person in the room - Care deeply about quality without getting stuck in perfection Reporting This role reports to the Head of Brand & Comms and works closely with Marketing, Growth, Product Marketing, Organic Social, Creative, and PR partners. Benefits - Competitive salaries - Ownership with meaningful equity - Fully-paid Medical, Dental, Vision, HRA for US employees - 100% distributed workforce, so you can contribute from anywhere - Open vacation policy - Paid family leave for all parents Equal Opportunity Employer At point.me, we value a diverse team. That's why we are committed to providing equal opportunity employment regardless of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, veteran status, disability, or any other protected class. We encourage you to apply and to let us know if you require accommodation during the recruitment process.