We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Care Management Associate (CMA) supports comprehensive coordination of medical services that include intake and outgoing calls for medical services. We work closely with both case management team and utilization management team. The Care Management Associate will review eligibility and benefits and open pre-certification cases and either approve or send to nursing staff for review. Additional responsibilities include but not limited to the following: - Evaluates patients using targeted intervention business rules and processes to identify needed medical services, make appropriate referrals to medical services staff, and coordinate the required services by the benefit plan. - Communicates health care service delivery as required based on outcomes/reviews noted by the nurse or medical director - Performs non-medical research pertinent to the establishment, maintenance, and closure of open cases. - Provides support services to team members by answering telephone calls from providers and members, taking accurate messages, supporting electronic transmission review and referrals as appropriate, utilizes internal tools to determine required steps to ensure proper review based on clinical requirements as well as established plan guidelines. - Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. - Ensures communication, both internally and externally, to enhance the effectiveness of medical management services (e.g., health care providers, and health care team members respectively). - Assist in obtaining discharge dates and making appropriate referrals to clinical team for their engagement in additional follow up as needed. - Completes work independently on occasion while executing good judgment and critical thinking skills while adhering to Department guidelines, policies, and procedures. - Operates with a sense of urgency and flexibility to meet the needs of a rapidly changing environment, while meeting performance standards set for quality and quantity of work. Required Qualifications - 2 years’ experience as a medical assistant, office assistant or related experience. - Minimum of 6 months of call center experience required. Preferred Qualifications - Effective communication, telephonic and organization skills. - Familiarity with basic medical terminology and concepts used in care management. - Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members. - Computer literacy to navigate through Internal/external computer systems, including Excel and Microsoft Word. Education High School Diploma or equivalent GED Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/24/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Job Title: Dispatcher Department: Customer Service Rate: $22.86 (Probationary Rate) - $24.64 (Full Rate) Union: American Federation of State, County, and Municipal Employees (AFSCME), District Council 84 Local 2719 FLSA Status: Non-Exempt Under the supervision of the Dispatch Coordinator, the Dispatcher will handle urgent requests regarding water, wastewater, and stormwater services to provide 24/7 assistance to customers and outside agencies. This is a remote position; however, candidates may be required to attend an in-person, 6-week new hire training or report to the office upon request throughout employment. RESPONSIBILITIES • Receive notification of urgent water, wastewater, and stormwater issues and dispatch crews for investigation and/or repair • Receive requests for service to Pittsburgh Water’s water, wastewater, and stormwater assets via telephone and email from the general public, Pittsburgh Water departments, and outside agencies • Create and dispatch appropriate service and work orders and prepare accurate reports • Monitor radio channel for field personnel requests to and from Dispatch. Notify appropriate supervisory personnel, city departments, and other utilities of emergencies and/or dig sites • Enter and respond to tickets related to on-site excavation work and Pennsylvania One Call • Enter and update service outages in the GIS tracking system • Maintain the Service Outages webpage at https://www.pgh2o.com/projects-maintenance/service-outages and alert affected customers via automated outbound calls • Respond to tickets assigned to Pittsburgh Water by the City of Pittsburgh’s 311 Response Center • Maintain work records electronically • Obtain knowledge of Pittsburgh Water policies, procedures, and territory geography • Navigate GIS mapping and provide the location of main and service lines, valves, hydrants, etc. to field crews • Process returned mail as assigned electronically and complete routine clerical tasks • Perform other tasks as assigned or required KNOWLEDGE, SKILLS & ABILITIES • Considerable knowledge of customer service best practices • Ability to work in a fast-paced environment • Technology skills to maintain databases and utilize numerous third-party applications • Operate standard office equipment • Ability to multitask and meet deadlines • Strong communication and analytical skills, and effective business writing skills • Ability to maintain working relationships with key staff and the public • Knowledge of Authority and City ordinances related to water distribution, sewer, stormwater and other technical information, such as valves, meters, plumbing, pipeline drawings and maps • Ability to communicate and enunciate clearly, effectively, and professionally over radio and telephone EDUCATION / EXPERIENCE REQUIREMENTS The following requirements list the minimum education/training/experience required to qualify for this job. An equivalent combination of education and/or experience may be accepted. • High School diploma or GED • One (1) year of communication experience including dispatch experience with computer aided technology or an equivalent combination of training and experience GENERAL REQUIREMENTS Applicant must present a current, valid Class C (Class 1) PA Motor Vehicle Operator’s License at the time of application or prior to appointment. A valid driver’s license must be maintained throughout employment. Applicant must have permanent residency in Allegheny County at the time of appointment and remain a resident in Allegheny County throughout employment with the Pittsburgh Water. SUPERVISION EXERCISED / RECEIVED No direct reports/ Will receive supervision directly from the Dispatch Coordinator. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, walk, climb stairs; use hands to finger, including fine dexterity and coordination, handle, or feel; see, talk and hear. The employee is occasionally required to frequently bend, stoop, repetitive leg and arm movements, and lifting up to 25 lbs. CONDITIONS While performing the duties of this job, the employee is regularly exposed to a moderate or quiet noise level in the office work environment. Subject to remain on duty beyond normal hours or during emergency situations or other extensive periods. MEDICAL EXAMINATION Employment may be contingent upon the results of a post-offer (initial employment or promotion) physical examination performed by the Authority's examining physician. DRUG TESTING Employment may be contingent upon the results of a post-offer (initial employment or promotion) drug screening. Continued employment may be subject to drug and alcohol testing conducted without advance notice and without individualized suspicion. PRE-EMPLOYMENT BACKGROUND INVESTIGATION Ability to successfully pass a thorough investigation consisting of a criminal history check, verification of prior employment and performance, reference, and credentials checks, and in some cases credit history. Applicants are subject to a System for Award Management (SAM) or any successor system search as maintained by the General Services Administration (GSA) to ensure compliance with federal procurement and non-procurement programs. Applications: You may be considered for other available positions based on qualifications provided on your employment application. If you have questions regarding your application, please contact the Human Resources Department at: Pittsburgh Water Human Resources Department 1200 Penn Avenue Pittsburgh, PA 15222 412-255-8800 hr@pgh2o.com An Equal Opportunity Employer: Pittsburgh Water is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on any legally protected statuses, including, but not limited to race, color, ancestry, religion, national origin, sexual orientation, age, marital or family status, disability, gender, gender identity or expression, pregnancy status, or veteran status. Pittsburgh Water is committed to providing candidates with reasonable accommodations for those with disabilities during our recruiting process; if you need assistance, please contact us at hr@pgh2o.com or 412-255-8800.

• Provide end-to-end support for customers/communities • Establish and build rapport while promoting effective relationships • Handle various types of customer inquiries • Respond to requests regarding technical questions and problem resolution • Create personal connections to customers through effective communication • Communicate in a warm and friendly manner via multiple platforms

• Serve as a primary point of contact for customer inquiries, including more complex or escalated issues, across phone, chat, SMS, and email channels. • Resolve customer concerns related to orders, shipping, and products by applying established policies and procedures. • Provide proactive outreach to customers regarding order status, shipping delays, backorders, or delivery exceptions, using clear and empathetic communication. • Escalate issues appropriately when needed to ensure timely and accurate resolution. • Monitor and track customer orders from purchase through delivery to ensure accuracy and timely fulfillment. • Partner with Operations and Logistics teams to help investigate fulfillment errors, carrier delays, or order discrepancies. • Identify recurring order or shipping issues and share observations with the broader team to support continuous improvement. • Assist in ensuring high-priority customer orders are addressed promptly and effectively. • Support ticket triage and prioritization to help meet service-level goals and response-time expectations. • Contribute to the development and maintenance of internal documentation, FAQs, and knowledge base resources. • Track customer communication trends and flag recurring issues or themes to Customer Experience leadership. • Collaborate cross-functionally when issues require coordination across teams. • Actively participate in team meetings, discussions, and knowledge-sharing sessions. • Contribute positively to team culture by collaborating with peers, sharing insights, and supporting collective goals. • Work independently on assigned responsibilities while remaining engaged, communicative, and responsive as part of a distributed team. • Share feedback and suggestions to help improve customer workflows, tools, and communication practices.