Who We Are At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body. When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives. Why Join our Team At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! We support our team with a competitive compensation and benefits package, including: - Annual compensation between $68,000 - $78,000, , PLUS a quarterly performance-based, discretionary incentive. - *Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors. - Comprehensive health benefit options: Medical, dental, and vision coverage - 401(k) with competitive employer match - Company-paid life and disability insurance - Paid parental leave and wellbeing incentives - Generous paid time off, including volunteer time - Flexible spending accounts for healthcare and dependent care - Professional development opportunities and tuition reimbursement - Remote work flexibility (role-dependent) - Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued. At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time. What You Will Do - Essential Functions The HR Shared Services Specialist provides accurate, timely HR support across the employee lifecycle while ensuring strong compliance, data integrity, and consistent service delivery. This role supports core HR operations and reporting, policy and handbook updates, partners with key stakeholders on compliance and risk-related activities, and assists with Total Rewards processes such as merit, bonus, credentialing, and workers’ compensation administration. - HR Operations and Support: - Provide responsive, accurate employee and HR support by managing the HR shared inbox, processing HRIS transactions and data changes, maintaining employee records, and supporting compliant offboarding processes. - Ensure operational excellence through record retention compliance, automation and distribution of standard HR reports, and ongoing maintenance and improvement of HR SOPs in collaboration with subject matter experts. - Compliance and Risk Management - Regulatory & Employment Compliance: Support FLSA classification reviews, immigration and background check compliance, unemployment processes, and required regulatory reporting (e.g., EEOC, VETS), escalating risks as needed to ensure adherence to laws and policies. - Policy Governance & Audit Readiness: Maintain the HR policy review calendar, draft and coordinate updates to policies and the Team Member Handbook, participate in governance committees, and prepare documentation and data for internal and external audits (e.g., URAC, 401(k), DOL). - Training, Credentialing & Risk Controls: Monitor compliance training, licenses, certifications, and credentialing requirements (e.g., BLS, driver’s license attestations), ensure timely renewals and accurate records, and identify opportunities for automation and improved reporting. - Total Rewards (Compensation and Benefits) - Support workers’ compensation claims, annual merit and bonus cycles, sign-on and referral bonus payments, new hire compensation entries, and tracking of repayment or clawback obligations to ensure accuracy and policy compliance. - Coordinate tuition reimbursement payments, verify eligibility and payment status, escalate complex cases as needed, and identify opportunities to streamline, automate, and improve total rewards processes. Who You Are - Required Qualifications - Bachelor’s degree in Human Resources, Business Administration, or related field required. - 4+ years of experience in HR operations, HR shared services, or general HR support roles - Experience working in HRIS systems and handling employee data and reporting. - Strong attention to detail and comfort managing recurring deadlines - Strong understanding of HR compliance requirements, including FLSA, I‑9, EEO, and record‑keeping standards. - Proficiency in Microsoft Office, especially Excel (VLOOKUP, pivot tables) and Copilot, and ability to manage data with accuracy. - Someone who embodies our values by: - Serving everyone with compassion and leading with empathy. - Stepping up and creating value by taking charge and acting when there is an opportunity. - Adapting in a changing world by recognizing our responsibility to be agile and respond quickly. - Nurturing growth and belonging by respecting and celebrating everyone for who they are. - Competencies - Proactive problem-solving and critical thinking - High initiative and ownership mindset - Process improvement and continuous learning orientation - Cross-functional collaboration with HR, Payroll, Legal, Compliance, and leadership - Ability to adapt in a dynamic and evolving environment - Working Conditions: - High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required. - Frequent use of computer and phone systems - Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations. - Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary. - A quiet workspace with minimal background noise for calls. We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health. This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is an AI-enhanced enterprise work management platform trusted by millions of users worldwide, including more than 85% of Fortune 500 companies. Founded in 2005 and headquartered in Bellevue, Washington, Smartsheet brings people, technology, and workflows together on a powerful platform — enabling organizations to plan, capture, track, automate, and report on work at scale. From project management and process automation to real-time collaboration and advanced reporting, Smartsheet’s platform helps teams move from idea to impact with speed and precision. In January 2025, Smartsheet entered an exciting new chapter when it was acquired by Blackstone and Vista Equity Partners in an $8.4 billion transaction. Now operating as a private company, Smartsheet is positioned to invest with a long-term horizon — accelerating product innovation, expanding its global footprint, and driving the next wave of AI-powered work management. With approximately 3,000+ employees across the US, India, Costa Rica, Australia, the UK, and Japan, Smartsheet is a global organization at the intersection of rapid transformation and enduring market leadership. Smartsheet is seeking a high-caliber SVP, People & Culture to lead and elevate its global People function during a pivotal period of transformation. This is a hands-on, operationally rigorous leadership role — not a figurehead position. The SVP, People & Culture will be the day-to-day leader of the People organization, responsible for running the function with discipline, strategic clarity, and a bias for action. Reporting to the Chief Business Officer, this role sits within a newly integrated organization that brings together Business Operations and People & Culture under one roof. The SVP, People & Culture will partner closely with the CBO, CEO, Senior Leadership Team, Vista's Value Creation Team, and Blackstone to drive workforce transformation, build a unified people strategy across every business unit, and stabilize and strengthen the culture during a period of significant change. The ideal candidate is a corporate athlete: someone who can operate at the strategic level while running the day-to-day with intensity, accountability, and polish — bringing enough institutional credibility and functional depth to earn the confidence of a high-performing organization navigating a new ownership model. What You Will Own People Strategy Develop and execute a comprehensive people strategy across every business unit and function. Partner cross-functionally to drive company-wide AI adoption — equipping employees with the skills and mindsets to work alongside AI effectively, while evolving people strategy and headcount models to reflect a workforce that is increasingly AI-augmented. Drive culture transformation — stabilize the organization post-take-private, win hearts and minds, and build a compelling narrative for the future of Smartsheet. People & Culture AI Transformation Reimagine how the People function operates in an AI-driven world — investing in tools, technology, and capability building that enable the team to move faster, operate more efficiently, and deliver at scale. Champion AI adoption within the People organization as a model for the broader company. People Operations & Infrastructure Lead and evolve the core HR operational engine — ensuring that systems, processes, and policies are scalable, compliant, and built to support a growing global workforce. Standardize HR processes across the company, establish consistent practices, and align everything to a PE-paced operating rhythm. Compensation & Benefits Oversee the design and administration of competitive, equitable total rewards programs. Partner with Finance to ensure compensation strategy supports business objectives and reflects market benchmarks, with particular focus on global expansion (including India) and alignment of merit cycles with annual performance reviews. Talent Acquisition Partner with a strong Talent Acquisition team to ensure recruiting strategies support the company's evolving needs. Build approaches that reflect Smartsheet's employer brand and support hiring goals across all levels and functions. Talent Management & Talent Development Drive the frameworks and programs that enable employees to grow, perform, and advance. Own performance management, succession planning, and leadership development initiatives. HR Business Partners Lead a team of HRBPs who serve as trusted advisors to functional leaders. Ensure HRBPs are operating as strategic partners across the organization — establishing consistent processes, unifying best practices, and deepening partnerships with the Senior Leadership Team. Workplace Services Oversee the employee workplace experience across Smartsheet's global office footprint, ensuring environments that are productive, inclusive, and reflective of our culture. People Analytics & Data-Driven Outcomes Champion the use of people data and analytics to drive informed decision-making across the organization. Establish dashboards, metrics, and reporting cadences that connect people programs to business outcomes — enabling leadership to make confident, data-backed decisions on talent, retention, and organizational health. Corporate Social Responsibility, Impact & Inclusion Lead Smartsheet's CSR and I&I strategies in an integrated way; fostering a workplace where all employees feel a sense of belonging, equity, and opportunity, while ensuring meaningful engagement with the communities in which we operate. Stakeholder Partnership Serve as a trusted advisor to the Senior Leadership Team on all organizational and talent matters. Partner with Vista's Value Creation Team and Blackstone on people-related value creation initiatives, bringing a data-driven perspective and operational rigor to PE-facing conversations. Engage with the Board on people strategy — representing the function with the executive presence and credibility the moment requires. How You Will Drive Business Value The SVP, People & Culture is not a support function leader — this is a business leader who happens to own people. The expectation is measurable outcomes that directly affect Smartsheet's growth, efficiency, and organizational health: - Retention and engagement: Build programs that reduce regrettable attrition and sustain a high-performance culture through significant organizational change — with measurable improvement in attrition and engagement scores within the first 12 months - Workforce planning: Partner with Finance and the Senior Leadership Team to ensure headcount investment is continuously optimized, geographically balanced, and aligned to business priorities - Talent velocity: Monitor time-to-fill and quality-of-hire across critical roles, enabling the business to move faster and compete for top talent - Organizational readiness: Ensure people infrastructure — systems, programs, and practices — are built to scale with Smartsheet's AI ambitions and growth trajectory - Leadership pipeline: Develop the next generation of Smartsheet leaders through deliberate succession planning and talent development investment What You Will Bring Required - 15+ years of progressive HR leadership experience, with at least 5 years in a Senior People/HR executive role (SVP, VP of People, or CHRO) - Experience leading a global People function at companies with significant global scale, ideally 2,000+ employees across multiple geographies - Demonstrated success navigating complex organizational transformations — culture change, workforce restructuring, post-acquisition integration, or operating model shifts - Deep functional expertise across the full HR spectrum: HRBPs, compensation & benefits, talent acquisition, talent management, performance management, and people operations - Strong global experience, particularly managing international complexity (India operations experience highly valued) - Track record of building unified, scalable people processes in organizations that lacked consistency - Exceptional EQ, executive presence, and credibility — able to earn trust quickly with a tenured Senior Leadership Team and existing VP team - Results-oriented operator who brings structure, rigor, and accountability to everything they touch - A genuine commitment to inclusion, belonging, and equitable people practices Preferred - Experience in a private equity or sponsor-backed environment — comfortable with PE pace, data-driven decision making, and value creation planning - Background in B2B SaaS or enterprise software - Strong financial and operational acumen; experience partnering with Finance on workforce planning and headcount strategy - MBA, advanced degree, or SHRM/HRCI certification Why This Role This is a rare opportunity to lead the People function at a category-defining enterprise software company during its most transformative chapter. Reporting directly to the Chief Business Officer with a seat at the senior leadership table, you will have full ownership of a broad, high-impact function — and the mandate, team, and backing of two world-class investment partners to build something meaningful at scale. If you thrive in high-velocity environments, love building at scale, and want to shape the culture of a 3,000+ person global organization at a defining moment in its evolution, this is the role. Current US Perks & Benefits: - Medical/vision and dental coverage options for full-time employees - 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) - Monthly stipend to support your work and productivity - Flexible Time Away Program, plus Sick Time Off - US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans - US employees receive 12 paid holidays per year - Up to 24 weeks of Parental Leave - Personal paid Volunteer Day to support our community - Opportunities for professional growth and development including access to Udemy online courses - Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account - Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $300,000—$350,000 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

• Serve as the primary escalation point for complex employee relations issues • Conduct thorough, impartial investigations (e.g., misconduct, policy violations) and produce clear defensible documentation • Partner with Legal and senior HR leadership on sensitive or high-risk cases • Advise and coach managers on corrective action and conflict resolution • Guide leaders through difficult conversations while ensuring consistency and compliance • Identify patterns in ER cases and proactively recommend manager enablement or policy improvements • Oversee ADA accommodations and interactive process management end-to-end • Partner closely with Benefits or LOA administrators/vendors on FMLA, disability,and state leave programs • Step in to manage complex or escalated leave cases requiring nuanced judgment • Monitor and apply federal, state, and local labor laws (e.g., ADA, FMLA, FLSA and EEOC) • Ensure consistent application of policies and practices across employee populations • Maintain audit-ready documentation and support responses to agency claims or legal inquiries • Develop and refine policies, guidelines, and SOPs related to employee relations, accommodations, and workplace conduct • Standardize ER practices to improve consistency, fairness, and scalability • Analyze employee relations and accommodations trends to identify systemic issues • Provide recommendations to HR and business leaders to reduce risk and improve employee experience

Role Description The Learning & Development Coordinator will support the day-to-day operations of a growing L&D function while helping shape corporate training, learning systems, and program execution. This is an exciting opportunity for a highly organized individual with a passion for learning to contribute to new initiatives and support onsite training events in a rapidly growing organization. Key Responsibilities - Onsite Event & Training Logistics Support (Estimated 10% Travel) - Assist with planning and preparation for onsite training sessions, workshops, and events - Support room setup, materials preparation, and post-event wrap-up - Coordinate logistics such as schedules, supplies, meals, and basic vendor or internal communication - Attend large-scale events in person to support program execution (50+ employees) - Learning Management System (LMS) Support - Assist with course setup, enrollment, and content organization within the LMS - Help maintain accurate learner records and training completion data - Support basic troubleshooting and user support as needed - Execute basic instructional design duties, such as sourcing content from 3rd party vendors upon request and copyediting courses created by internal subject matter experts - Reporting & Tracking - Track training attendance, completion, and participation metrics - Assist in generating reports and dashboards to support L&D analysis and decision-making - Help maintain training documentation and records for internal reporting purposes - Collaborate with Learning & Development Manager to establish and administer programs incentivizing employee training participation - Oversee compliance training for employees and contractors across the US, Mexico, and Canada - L&D Administrative Support - Provide general administrative support to the L&D Manager - Assist with documentation, scheduling, and internal communications - Support the organization and maintenance of learning resources and materials Qualifications - Bachelor’s degree in human resources, education, organizational development, business, or a related field - Minimum 3 years experience in learning & development, learning administrative support, event planning, or a related field - Strong organizational skills and attention to detail - Comfortable working with spreadsheets, systems, and basic reporting - Strong communication skills and a willingness to support both administrative and hands-on tasks - Ability to accommodate up to 10% yearly travel schedule to support events in Sungrow’s Costa Mesa, Houston, and Phoenix offices - Self-starter mindset with a willingness to learn and adapt Preferred (Nice to Have) - Familiarity with learning management systems or data tracking tools - Ability to join biweekly evening meetings with international collaborators Work Location and Status - Full time, Remote (10% Travel) - No visa sponsorship Company Description Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power.