At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title RPA Systems Analyst III Location Independence Facility Business Operations Center Department Ohio Market Finance-Finance Job Code T31033 Shift Days Schedule 8:00am-5:00pm Job Summary Job Details Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a System Analyst III, you will participate in feasibility analysis, estimating, planning, designing, developing, prototyping, implementing, quality assurance evaluation and modification of automated systems. A caregiver in this role defines training requirements and assists with automated systems training and recommends solutions to enhance system functionality. A caregiver in this position works remotely out of Northeast Ohio, Monday – Friday, 8:00am—5:00pm. A caregiver who excels in this role will: - Support and design department project assignments and small system implementation. - Provide input to solution development efforts. - Complete assignments as directed. - Maintain schedules. - Track information system resources for assigned projects. - Report on project timelines and document performance. - Develop work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements. - Maintain project task plans, documentation, and communications. Minimum qualifications for the ideal future caregiver include: - Associate's degree in Information Technology, Computer Science, or related field. - For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date. - Five years of experience in information technology dealing with applications development and support, or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position. - OR High School diploma/GED and seven years of experience. - OR Bachelor’s degree and three years of experience. Preferred qualifications for the ideal future caregiver include: - Bachelor’s degree. - Microsoft, CompTIA, or equivalent. - Experience with RPA, UIPATH and/or Microsoft Power Platform preferred Physical Requirements: - Ability to perform work in a stationary position for extended periods. - Ability to travel throughout the hospital system. - Ability to operate a computer and other office equipment. - Ability to communicate and exchange accurate information. - In some locations, ability to move up to 20 lbs. Personal Protective Equipment: - Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster. Cleveland Clinic is pleased to be an equal employment opportunity employer.

Role Description We are looking for a Finance Planning and Analysis (FP&A) Specialist to serve as a key strategic partner for our G&A functions. In this high-visibility role, you will support operational and financial planning, business analysis, and decision-making for senior leadership. You will have a platform to influence significant decisions and lead strategic projects that directly contribute to SurveyMonkey’s growth. This role is ideal for someone who thrives on solving complex problems and connecting financial activities to broader business success. What you’ll be working on - Drive Strategic Planning: Lead the annual budgeting and monthly forecasting cycles for G&A functions to ensure departmental resources and headcount align with company-wide financial targets. - Architect Financial Models: Build sophisticated, scalable models to evaluate new business initiatives, cost-saving opportunities, and the ROI of long-term strategic investments. - Deliver Executive Insights: Synthesize complex datasets into clear, concise presentations that translate financial metrics into strategic recommendations for the leadership team. - Optimize Systems and Processes: Partner with cross-functional teams to automate reporting workflows and enhance the data integrity of our ERP and financial planning tools. - Manage Collaborative Projects: Oversee end-to-end financial workstreams, ensuring all stakeholders are aligned on project milestones and fiscal objectives. Qualifications - 3+ years of experience in high-growth corporate finance, investment banking, or management consulting. - Prior experience working within the technology or SaaS sector, demonstrating an understanding of industry-specific financial drivers. - Advanced expertise in Excel (complex modeling and data manipulation) and experience navigating ERP or EPM systems (e.g., NetSuite, Workday Adaptive Planning). - A proven track record of managing large-scale data projects and maintaining high accuracy while meeting tight deadlines. - A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field. Benefits - Flexible, hybrid work environment. - Thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. - Opportunities to attend company events throughout the year. Company Description At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. We’ve been trusted by organizations for over 25 years, and we’re just getting started. - Celebrating a quarter-century of curiosity with 25 acts of giving. - Opening new hubs in Costa Rica and India. - Crossing the threshold of 100 billion questions answered. - Earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow.

Role Description Enterprise organisations do not buy software — they fund outcomes. The Value Engineer exists to make the connection between Complexio's platform capabilities and the specific, quantified business outcomes each customer cares about, at every stage of the relationship. This role sits at the intersection of business consulting, commercial strategy, and deep operational understanding. You are not a sales support function. You are an independent, credible business advisor who earns the trust of customer CFOs, COOs, and operational leadership by doing rigorous work — identifying where value is being lost, modelling what recovery is worth, and demonstrating with evidence what Complexio has actually delivered. - Pre-sale, you build the business case that justifies the investment decision. - Post-sale, you track and prove the value that was promised. - Ensure that every Complexio customer can articulate — internally and externally — exactly what the platform is worth to their organisation. You will work alongside the CRO, Client Directors, and Solutions Consultants in customer-facing engagements, and you will work internally with Product and Engineering to ensure that value realisation data feeds back into how Complexio builds and prioritises. This is a high-influence role at a company where the ability to quantify and communicate business value is a direct commercial differentiator. Qualifications - 6+ years in a value engineering, value advisory, business value consulting, or management consulting role — ideally with direct experience in enterprise software, process automation, or AI/data platform contexts. - Demonstrable experience building and presenting rigorous business cases and ROI models to C-suite and finance stakeholders. - Strong financial modelling capability — comfortable building NPV, IRR, and payback analyses from first principles. - Deep understanding of how large enterprises make investment decisions. - Excellent communication and executive presence. - Experience conducting operational process analysis. - Commercially aware — understanding how value engineering contributes to deal velocity, win rates, expansion, and retention. Requirements - Experience in the maritime, shipping, energy, or industrial sectors. - Background in a value engineering function at a recognised enterprise software company. - Experience with process mining, workflow analytics, or operational intelligence tools. - Familiarity with AI automation economics. - Experience building value benchmark databases and sector-specific ROI frameworks from scratch. Benefits - Competitive compensation with a performance-related component tied to commercial outcomes. - Equity participation aligned to Complexio's growth trajectory. - Direct access to CRO and Co-CEO leadership, and close collaboration with Product and Engineering. - A technically ambitious, operationally serious environment.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Description Genesys is seeking a Senior Business Systems Analyst to join our Voice of Customer (VoC) team, bringing strong data fluency, systems thinking, and customer-facing partnership to a complex enterprise environment. This role is ideal for someone who naturally follows the data, and understands how systems, integrations, and analytics must stay aligned to surface meaningful customer signals. This is a senior, cross-functional role operating at the intersection of customer experience, enterprise platforms, and analytics. This position will require technical depth, strong SQL and Tableau experience, and the ability to work closely with data engineering, analytics, and platform teams to ensure data is accurate, connected, and actionable. Why You’ll Love This Role This role offers rare, end-to-end exposure to the full customer journey. You’ll follow data across enterprise systems, partner closely with analytics and data engineering teams, and help both internal stakeholders and customers better understand how their technology and data work together. It’s a high-impact role for someone who enjoys technical depth, systems thinking, and customer-focused analysis without being confined to a single tool or engineering lane. Key Responsibilities - Work with technical and non-technical stakeholders to identify and integrate VoC signals across systems. - Help customers (internal and external) understand their technology stack, data flows, and opportunities for insight. - Analyze, document, and maintain workflows across various enterprise platforms (CRM, CLM, Billing, etc). - Translate business and VoC needs into functional, system, and data requirements; proactively innovate to expand VoC signal coverage and depth. - Partner with analytics teams to support and validate reporting/Tableau dashboards. - Trace and resolve data discrepancies across upstream and downstream systems. - Collaborate with data engineering teams on data models and transformations. - Communicate impacts, risks, and trade-offs related to system and data changes. You are a good fit for this role if - You enjoy connecting data across systems and bringing it together for insights across the company; no single silo thinking. - You are data-fluent and comfortable using SQL and visualization tools (e.g., Tableau) to generate and investigate insights. - You like partnering with data engineers and analysts to innovate information architecture and reporting. - You have strong systems intuition and enjoy understanding how platforms and data interact. - You can translate technical concepts into clear messaging for non-technical audiences. - You care deeply about customer experience and Voice of Customer outcomes; you want to work on data that makes an impact. - You thrive in cross-functional, highly collaborative environments. - You have an eye for QA, and love getting to the root cause of an issue. Required Qualifications - 7+ years of experience as a Business Systems Analyst or similar role. - Experience supporting CRM, CLM, Billing, and/or data warehouse platforms (e.g.,Snowflake, BigQuery, Redshift). - Experience working on Qualtrics, Medallia, Pendo, Pointillist, Gainsight and other systems that capture VoC signals. - SQL skills for data analysis and troubleshooting. - Excellent story-telling through data; experience working with Tableau dashboards and reporting. - Ability to trace end-to-end data flows across systems. - Strong communication, analytical, and documentation skills. Preferred Qualifications - Experience in Voice of Customer or Customer Experience teams. - Understanding of ETL/ELT and enterprise integrations. - Experience with APIs or platform integration patterns. - SaaS or subscription business experience. - Experience as part of a technical team responsible for business product ownership Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $108,800.00 - $191,200.00 Benefits: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.