About the Role As a Senior Customer Success Manager, you will independently manage strategic customer relationships and ensure long-term value realization across a portfolio of mid-market and enterprise accounts. You will lead success planning, drive adoption and engagement, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support. Your work will have a direct impact on retention, satisfaction, and account growth, and you’ll contribute insights to help evolve customer and internal processes. Who you are - Confident operating independently, navigating strategic accounts, and aligning customer needs with organizational goals - Comfortable managing technical and strategic issues, leveraging internal partnerships to drive outcomes - Effective communicator with the ability to present complex ideas clearly across a range of audiences - Adaptable and proactive in dynamic, fast-paced environments with a continuous improvement mindset What you will do - Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal oversight - Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities - Drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments - Monitor account health using data-driven insights; proactively identify risks and lead coordinated mitigation efforts - Resolve complex escalations with timely, clear communication and a focus on long-term customer trust and satisfaction - Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes - Represent the customer voice internally, providing structured feedback to Product and other teams - Support knowledge sharing and contribute to internal process development or mentoring where relevant Must Haves - 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles - Proven track record managing complex customer relationships, including executive-level stakeholders - Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable outcomes - Technical familiarity with internet and networking technologies; experience with security products is a plus - Proficiency in CRM and support tools such as Salesforce and Jira - Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience #LI-EM3 Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package. Base salary range: $139,440—$164,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

• Engage with customers to onboard users and provide technical guidance • Work closely with technical, product, and sales teams for training sessions • Customize training content and participate in product testing • Maintain relationships with key stakeholders for platform adoption • Proactively share best practices and insights

Company Description Moveworks, now part of ServiceNow, is redefining how work gets done. Together, we combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond. Our shared mission is simple and ambitious: make work better for people. We do this by resolving employee needs instantly, automating complex workflows, and enabling enterprises to operate faster, smarter, and at scale. Job Description What you get to do in this role: - Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization - Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes - Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows - Translate customer business needs into actionable solutions, influencing roadmap and product evolution - Identify, quantify, and track customer success metrics tied to efficiency, cost savings, and employee experience - Proactively manage risks, expectations, and change, ensuring customers successfully navigate complex environments - Act as the voice of the customer internally, sharing insights, feedback, and success stories - Support renewal and expansion motions by demonstrating ongoing value and business impact Qualifications To be successful in this role you have: - 5+ years of experience in Customer Success, Account Management, Implementation, or Consulting within SaaS - Experience supporting medium to large enterprise customers and navigating complex stakeholder environments - Strong ability to explain technical and AI-driven solutions in clear, business-oriented terms - Familiarity with workflow platforms, ITSM, HR systems, or enterprise automation (ServiceNow experience a plus) - Proven ability to build executive relationships and influence outcomes at multiple levels - Process-oriented mindset with strong problem-solving and change management skills - Comfortable operating in fast-moving, evolving product environments - Bachelor’s degree or equivalent practical experience - Willingness to travel approximately 10–25% Why This Role Matters: This is not a traditional Customer Success role. You are helping define how AI shows up in everyday work, turning complexity into clarity for millions of employees. Together, Moveworks and ServiceNow are shaping the future of enterprise productivity, and this role is on the front lines of that transformation. JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

DescriptionAgora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. Trusted by 1000+ GPs, owners/operators, and investment firms globally, we help teams streamline the full lifecycle of investment management—from fundraising and onboarding to reporting, distributions, tax, and back-office automation. But we’re more than just software. We’re a team of bold thinkers, innovators, and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services, helping our customers raise more capital, deliver a better investor experience, and scale their businesses smarter. Agora is backed by top-tier VCs like Insight Partners and Qumra Capital, and we’re growing fast. We’ve been named one of Globes’ Most Promising Startups, recognized as a Best Start-Up Companies to Work For by Duns 100, and one of Business Insider’s Hottest PropTech Startups. About the role As a Customer Success Manager at Agora, you will be the trusted partner for our clients, guiding them throughout their journey and ensuring they get maximum value from our platform. You’ll work closely with cross-functional teams to support adoption, drive retention, and build long-term relationships that lead to mutual success. What are we looking for - Build and nurture strong relationships with our clients to understand their needs and ensure their success - Empower customers to connect their goals and challenges - Take ownership of new accounts and manage their onboarding teaching them how to use the platform and technology. - Build, own, and execute client success and engagement plans - Spearhead internal cross-functional improvement projects - Represent voice of the customer and influence product development roadmap - Be the main point of contact for your clients. - Get on calls with clients according to their subscription and needs (weekly, monthly, bi-monthly) - Maintain a high level of product proficiency to guide clients on the best uses of our product. Fully understand the features and limitations of Agora’s array of products and provide innovative and creative solutions even when clients haven’t asked for them. Requirements - Native proficiency in Spanish required - Proficient in English - Superb written and verbal communication skills - At least one year of experience in B2B SaaS as a Customer Success Manager - Experience working with international clients - Strong customer-facing and presentation skills with the ability to establish credibility with executives - Willingness to work US hours a few times a week. - Proficient at building online onboarding & ongoing process - Ability to take initiative and adapt - Positive attitude, empathy, and high energy Compensation: $70,000 - $80,000 base salary. Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks. We encourage you to apply if your expectations are outside this range. Equal opportunityAgora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status. Please note that we use Spark Hire as part of our hiring process to review and assess job applications and related materials. This tool helps us screen applications more efficiently and ensure candidates meet the role requirements. As part of this process, we’ll handle your personal information in accordance with our Candidate Privacy Notice. You can review details here: Agora Candidate Privacy Notice. If you have any questions, feel free to reach out to us at privacy@agorareal.com.